Multi-Level Feedback Generation with Large Language Models for Empowering Novice Peer Counselors

Realistic practice and tailored feedback are key processes for training peer counselors with clinical skills. However, existing mechanisms of providing feedback largely rely on human supervision. Peer counselors often lack mechanisms to receive detailed feedback from experienced mentors, making it difficult for them to support the large number of people with mental health issues who use peer counseling. Our work aims to leverage large language models to provide contextualized and multi-level feedback to empower peer counselors, especially novices, at scale. To achieve this, we co-design with a group of senior psychotherapy supervisors to develop a multi-level feedback taxonomy, and then construct a publicly available dataset with comprehensive feedback annotations of 400 emotional support conversations. We further design a self-improvement method on top of large language models to enhance the automatic generation of feedback. Via qualitative and quantitative evaluation with domain experts, we demonstrate that our method minimizes the risk of potentially harmful and low-quality feedback generation which is desirable in such high-stakes scenarios.

Expressive Communication: A Common Framework for Evaluating Developments in Generative Models and Steering Interfaces

There is an increasing interest from ML and HCI communities in empowering creators with better generative models and more intuitive interfaces with which to control them. In music, ML researchers have focused on training models capable of generating pieces with increasing long-range structure and musical coherence, while HCI researchers have separately focused on designing steering interfaces that support user control and ownership. In this study, we investigate through a common framework how developments in both models and user interfaces are important for empowering co-creation where the goal is to create music that communicates particular imagery or ideas (e.g., as is common for other purposeful tasks in music creation like establishing mood or creating accompanying music for another media). Our study is distinguished in that it measures communication through both composer's self-reported experiences, and how listeners evaluate this communication through the music. In an evaluation study with 26 composers creating 100+ pieces of music and listeners providing 1000+ head-to-head comparisons, we find that more expressive models and more steerable interfaces are important and complementary ways to make a difference in composers communicating through music and supporting their creative empowerment.