Social Skill Training with Large Language Models

People rely on social skills like conflict resolution to communicate effectively and to thrive in both work and personal life. However, practice environments for social skills are typically out of reach for most people. How can we make social skill training more available, accessible, and inviting? Drawing upon interdisciplinary research from communication and psychology, this perspective paper identifies social skill barriers to enter specialized fields. Then we present a solution that leverages large language models for social skill training via a generic framework. Our AI Partner, AI Mentor framework merges experiential learning with realistic practice and tailored feedback. This work ultimately calls for cross-disciplinary innovation to address the broader implications for workforce development and social equality.

Grounding or Guesswork? Large Language Models are Presumptive Grounders

Effective conversation requires common ground: a shared understanding between the participants. Common ground, however, does not emerge spontaneously in conversation. Speakers and listeners work together to both identify and construct a shared basis while avoiding misunderstanding. To accomplish grounding, humans rely on a range of dialogue acts, like clarification (What do you mean?) and acknowledgment (I understand.). In domains like teaching and emotional support, carefully constructing grounding prevents misunderstanding. However, it is unclear whether large language models (LLMs) leverage these dialogue acts in constructing common ground. To this end, we curate a set of grounding acts and propose corresponding metrics that quantify attempted grounding. We study whether LLMs use these grounding acts, simulating them taking turns from several dialogue datasets, and comparing the results to humans. We find that current LLMs are presumptive grounders, biased towards assuming common ground without using grounding acts. To understand the roots of this behavior, we examine the role of instruction tuning and reinforcement learning with human feedback (RLHF), finding that RLHF leads to less grounding. Altogether, our work highlights the need for more research investigating grounding in human-AI interaction.

Rehearsal: Simulating Conflict to Teach Conflict Resolution

Interpersonal conflict is an uncomfortable but unavoidable fact of life. Navigating conflict successfully is a skill -- one that can be learned through deliberate practice -- but few have access to effective training or feedback. To expand this access, we introduce Rehearsal, a system that allows users to rehearse conflicts with a believable simulated interlocutor, explore counterfactual "what if?" scenarios to identify alternative conversational paths, and learn through feedback on how and when to apply specific conflict strategies. Users can utilize Rehearsal to practice handling a variety of predefined conflict scenarios, from office disputes to relationship issues, or they can choose to create their own. To enable Rehearsal, we develop IRP prompting, a method of conditioning output of a large language model on the influential Interest-Rights-Power (IRP) theory from conflict resolution. Rehearsal uses IRP to generate utterances grounded in conflict resolution theory, guiding users towards counterfactual conflict resolution strategies that help de-escalate difficult conversations. In a between-subjects evaluation, 40 participants engaged in an actual conflict with a confederate after training. Compared to a control group with lecture material covering the same IRP theory, participants with simulated training from Rehearsal significantly improved their performance in the unaided conflict: they reduced their use of escalating competitive strategies by an average of 67%, while doubling their use of cooperative strategies. Overall, Rehearsal highlights the potential effectiveness of language models as tools for learning and practicing interpersonal skills.

Modeling Cross-Cultural Pragmatic Inference with Codenames Duet

Pragmatic reference enables efficient interpersonal communication. Prior work uses simple reference games to test models of pragmatic reasoning, often with unidentified speakers and listeners. In practice, however, speakers' sociocultural background shapes their pragmatic assumptions. For example, readers of this paper assume NLP refers to "Natural Language Processing," and not "Neuro-linguistic Programming." This work introduces the Cultural Codes dataset, which operationalizes sociocultural pragmatic inference in a simple word reference game. Cultural Codes is based on the multi-turn collaborative two-player game, Codenames Duet. Our dataset consists of 794 games with 7,703 turns, distributed across 153 unique players. Alongside gameplay, we collect information about players' personalities, values, and demographics. Utilizing theories of communication and pragmatics, we predict each player's actions via joint modeling of their sociocultural priors and the game context. Our experiments show that accounting for background characteristics significantly improves model performance for tasks related to both clue giving and guessing, indicating that sociocultural priors play a vital role in gameplay decisions.

Can Large Language Models Transform Computational Social Science?

Large Language Models (LLMs) like ChatGPT are capable of successfully performing many language processing tasks zero-shot (without the need for training data). If this capacity also applies to the coding of social phenomena like persuasiveness and political ideology, then LLMs could effectively transform Computational Social Science (CSS). This work provides a road map for using LLMs as CSS tools. Towards this end, we contribute a set of prompting best practices and an extensive evaluation pipeline to measure the zero-shot performance of 13 language models on 24 representative CSS benchmarks. On taxonomic labeling tasks (classification), LLMs fail to outperform the best fine-tuned models but still achieve fair levels of agreement with humans. On free-form coding tasks (generation), LLMs produce explanations that often exceed the quality of crowdworkers' gold references. We conclude that today's LLMs can radically augment the CSS research pipeline in two ways: (1) serving as zero-shot data annotators on human annotation teams, and (2) bootstrapping challenging creative generation tasks (e.g., explaining the hidden meaning behind text). In summary, LLMs can significantly reduce costs and increase efficiency of social science analysis in partnership with humans.

On Second Thought, Let's Not Think Step by Step! Bias and Toxicity in Zero-Shot Reasoning

Generating a chain of thought (CoT) can increase large language model (LLM) performance on a wide range of tasks. Zero-shot CoT evaluations, however, have been conducted primarily on logical tasks (e.g. arithmetic, commonsense QA). In this paper, we perform a controlled evaluation of zero-shot CoT across two sensitive domains: harmful questions and stereotype benchmarks. We find that using zero-shot CoT reasoning in a prompt can significantly increase a model's likelihood to produce undesirable output. Without future advances in alignment or explicit mitigation instructions, zero-shot CoT should be avoided on tasks where models can make inferences about marginalized groups or harmful topics.

ConceptEvo: Interpreting Concept Evolution in Deep Learning Training

Deep neural networks (DNNs) have been widely used for decision making, prompting a surge of interest in interpreting how these complex models work. Recent literature on DNN interpretation has revolved around already-trained models; however, much less research focuses on interpreting how the models evolve as they are trained. Interpreting model evolution is crucial to monitor network training and can aid proactive decisions about necessary interventions. In this work, we present ConceptEvo, a general interpretation framework for DNNs that reveals the inception and evolution of detected concepts during training. Through a large-scale human evaluation with 260 participants and quantitative experiments, we show that ConceptEvo discovers evolution across different models that are meaningful to humans, helpful for early-training intervention decisions, and crucial to the prediction for a given class.

NeuroCartography: Scalable Automatic Visual Summarization of Concepts in Deep Neural Networks

Existing research on making sense of deep neural networks often focuses on neuron-level interpretation, which may not adequately capture the bigger picture of how concepts are collectively encoded by multiple neurons. We present NeuroCartography, an interactive system that scalably summarizes and visualizes concepts learned by neural networks. It automatically discovers and groups neurons that detect the same concepts, and describes how such neuron groups interact to form higher-level concepts and the subsequent predictions. NeuroCartography introduces two scalable summarization techniques: (1) neuron clustering groups neurons based on the semantic similarity of the concepts detected by neurons (e.g., neurons detecting "dog faces" of different breeds are grouped); and (2) neuron embedding encodes the associations between related concepts based on how often they co-occur (e.g., neurons detecting "dog face" and "dog tail" are placed closer in the embedding space). Key to our scalable techniques is the ability to efficiently compute all neuron pairs' relationships, in time linear to the number of neurons instead of quadratic time. NeuroCartography scales to large data, such as the ImageNet dataset with 1.2M images. The system's tightly coordinated views integrate the scalable techniques to visualize the concepts and their relationships, projecting the concept associations to a 2D space in Neuron Projection View, and summarizing neuron clusters and their relationships in Graph View. Through a large-scale human evaluation, we demonstrate that our technique discovers neuron groups that represent coherent, human-meaningful concepts. And through usage scenarios, we describe how our approaches enable interesting and surprising discoveries, such as concept cascades of related and isolated concepts. The NeuroCartography visualization runs in modern browsers and is open-sourced.

EnergyVis: Interactively Tracking and Exploring Energy Consumption for ML Models

The advent of larger machine learning (ML) models have improved state-of-the-art (SOTA) performance in various modeling tasks, ranging from computer vision to natural language. As ML models continue increasing in size, so does their respective energy consumption and computational requirements. However, the methods for tracking, reporting, and comparing energy consumption remain limited. We presentEnergyVis, an interactive energy consumption tracker for ML models. Consisting of multiple coordinated views, EnergyVis enables researchers to interactively track, visualize and compare model energy consumption across key energy consumption and carbon footprint metrics (kWh and CO2), helping users explore alternative deployment locations and hardware that may reduce carbon footprints. EnergyVis aims to raise awareness concerning computational sustainability by interactively highlighting excessive energy usage during model training; and by providing alternative training options to reduce energy usage.

RECAST: Enabling User Recourse and Interpretability of Toxicity Detection Models with Interactive Visualization

With the widespread use of toxic language online, platforms are increasingly using automated systems that leverage advances in natural language processing to automatically flag and remove toxic comments. However, most automated systems -- when detecting and moderating toxic language -- do not provide feedback to their users, let alone provide an avenue of recourse for these users to make actionable changes. We present our work, RECAST, an interactive, open-sourced web tool for visualizing these models' toxic predictions, while providing alternative suggestions for flagged toxic language. Our work also provides users with a new path of recourse when using these automated moderation tools. RECAST highlights text responsible for classifying toxicity, and allows users to interactively substitute potentially toxic phrases with neutral alternatives. We examined the effect of RECAST via two large-scale user evaluations, and found that RECAST was highly effective at helping users reduce toxicity as detected through the model. Users also gained a stronger understanding of the underlying toxicity criterion used by black-box models, enabling transparency and recourse. In addition, we found that when users focus on optimizing language for these models instead of their own judgement (which is the implied incentive and goal of deploying automated models), these models cease to be effective classifiers of toxicity compared to human annotations. This opens a discussion for how toxicity detection models work and should work, and their effect on the future of online discourse.