CESAR: Automatic Induction of Compositional Instructions for Multi-turn Dialogs

Instruction-based multitasking has played a critical role in the success of large language models (LLMs) in multi-turn dialog applications. While publicly available LLMs have shown promising performance, when exposed to complex instructions with multiple constraints, they lag against state-of-the-art models like ChatGPT. In this work, we hypothesize that the availability of large-scale complex demonstrations is crucial in bridging this gap. Focusing on dialog applications, we propose a novel framework, CESAR, that unifies a large number of dialog tasks in the same format and allows programmatic induction of complex instructions without any manual effort. We apply CESAR on InstructDial, a benchmark for instruction-based dialog tasks. We further enhance InstructDial with new datasets and tasks and utilize CESAR to induce complex tasks with compositional instructions. This results in a new benchmark called InstructDial++, which includes 63 datasets with 86 basic tasks and 68 composite tasks. Through rigorous experiments, we demonstrate the scalability of CESAR in providing rich instructions. Models trained on InstructDial++ can follow compositional prompts, such as prompts that ask for multiple stylistic constraints.

KILM: Knowledge Injection into Encoder-Decoder Language Models

Large pre-trained language models (PLMs) have been shown to retain implicit knowledge within their parameters. To enhance this implicit knowledge, we propose Knowledge Injection into Language Models (KILM), a novel approach that injects entity-related knowledge into encoder-decoder PLMs, via a generative knowledge infilling objective through continued pre-training. This is done without architectural modifications to the PLMs or adding additional parameters. Experimental results over a suite of knowledge-intensive tasks spanning numerous datasets show that KILM enables models to retain more knowledge and hallucinate less, while preserving their original performance on general NLU and NLG tasks. KILM also demonstrates improved zero-shot performances on tasks such as entity disambiguation, outperforming state-of-the-art models having 30x more parameters.

Using In-Context Learning to Improve Dialogue Safety

While large neural-based conversational models have become increasingly proficient as dialogue agents, recent work has highlighted safety issues with these systems. For example, these systems can be goaded into generating toxic content, which often perpetuates social biases or stereotypes. We investigate a retrieval-based framework for reducing bias and toxicity in responses generated from neural-based chatbots. It uses in-context learning to steer a model towards safer generations. Concretely, to generate a response to an unsafe dialogue context, we retrieve demonstrations of safe model responses to similar dialogue contexts. We find our proposed approach performs competitively with strong baselines which use fine-tuning. For instance, using automatic evaluation, we find our best fine-tuned baseline only generates safe responses to unsafe dialogue contexts from DiaSafety 2.92% more than our approach. Finally, we also propose a straightforward re-ranking procedure which can further improve response safeness.

Revisiting the Boundary between ASR and NLU in the Age of Conversational Dialog Systems

As more users across the world are interacting with dialog agents in their daily life, there is a need for better speech understanding that calls for renewed attention to the dynamics between research in automatic speech recognition (ASR) and natural language understanding (NLU). We briefly review these research areas and lay out the current relationship between them. In light of the observations we make in this paper, we argue that (1) NLU should be cognizant of the presence of ASR models being used upstream in a dialog system's pipeline, (2) ASR should be able to learn from errors found in NLU, (3) there is a need for end-to-end datasets that provide semantic annotations on spoken input, (4) there should be stronger collaboration between ASR and NLU research communities.

Zero-Shot Controlled Generation with Encoder-Decoder Transformers

Controlling neural network-based models for natural language generation (NLG) has broad applications in numerous areas such as machine translation, document summarization, and dialog systems. Approaches that enable such control in a zero-shot manner would be of great importance as, among other reasons, they remove the need for additional annotated data and training. In this work, we propose novel approaches for controlling encoder-decoder transformer-based NLG models in zero-shot. This is done by introducing three control knobs, namely, attention biasing, decoder mixing, and context augmentation, that are applied to these models at generation time. These knobs control the generation process by directly manipulating trained NLG models (e.g., biasing cross-attention layers) to realize the desired attributes in the generated outputs. We show that not only are these NLG models robust to such manipulations, but also their behavior could be controlled without an impact on their generation performance. These results, to the best of our knowledge, are the first of their kind. Through these control knobs, we also investigate the role of transformer decoder's self-attention module and show strong evidence that its primary role is maintaining fluency of sentences generated by these models. Based on this hypothesis, we show that alternative architectures for transformer decoders could be viable options. We also study how this hypothesis could lead to more efficient ways for training encoder-decoder transformer models.

VISITRON: Visual Semantics-Aligned Interactively Trained Object-Navigator

Interactive robots navigating photo-realistic environments face challenges underlying vision-and-language navigation (VLN), but in addition, they need to be trained to handle the dynamic nature of dialogue. However, research in Cooperative Vision-and-Dialog Navigation (CVDN), where a navigator interacts with a guide in natural language in order to reach a goal, treats the dialogue history as a VLN-style static instruction. In this paper, we present VISITRON, a navigator better suited to the interactive regime inherent to CVDN by being trained to: i) identify and associate object-level concepts and semantics between the environment and dialogue history, ii) identify when to interact vs. navigate via imitation learning of a binary classification head. We perform extensive ablations with VISITRON to gain empirical insights and improve performance on CVDN. VISITRON is competitive with models on the static CVDN leaderboard. We also propose a generalized interactive regime to fine-tune and evaluate VISITRON and future such models with pre-trained guides for adaptability.

Overview of the Ninth Dialog System Technology Challenge: DSTC9

This paper introduces the Ninth Dialog System Technology Challenge (DSTC-9). This edition of the DSTC focuses on applying end-to-end dialog technologies for four distinct tasks in dialog systems, namely, 1. Task-oriented dialog Modeling with unstructured knowledge access, 2. Multi-domain task-oriented dialog, 3. Interactive evaluation of dialog, and 4. Situated interactive multi-modal dialog. This paper describes the task definition, provided datasets, baselines and evaluation set-up for each track. We also summarize the results of the submitted systems to highlight the overall trends of the state-of-the-art technologies for the tasks.

Language Model is All You Need: Natural Language Understanding as Question Answering

Different flavors of transfer learning have shown tremendous impact in advancing research and applications of machine learning. In this work we study the use of a specific family of transfer learning, where the target domain is mapped to the source domain. Specifically we map Natural Language Understanding (NLU) problems to QuestionAnswering (QA) problems and we show that in low data regimes this approach offers significant improvements compared to other approaches to NLU. Moreover we show that these gains could be increased through sequential transfer learning across NLU problems from different domains. We show that our approach could reduce the amount of required data for the same performance by up to a factor of 10.

Learning Question-Guided Video Representation for Multi-Turn Video Question Answering

Understanding and conversing about dynamic scenes is one of the key capabilities of AI agents that navigate the environment and convey useful information to humans. Video question answering is a specific scenario of such AI-human interaction where an agent generates a natural language response to a question regarding the video of a dynamic scene. Incorporating features from multiple modalities, which often provide supplementary information, is one of the challenging aspects of video question answering. Furthermore, a question often concerns only a small segment of the video, hence encoding the entire video sequence using a recurrent neural network is not computationally efficient. Our proposed question-guided video representation module efficiently generates the token-level video summary guided by each word in the question. The learned representations are then fused with the question to generate the answer. Through empirical evaluation on the Audio Visual Scene-aware Dialog (AVSD) dataset, our proposed models in single-turn and multi-turn question answering achieve state-of-the-art performance on several automatic natural language generation evaluation metrics.

Towards Universal Dialogue Act Tagging for Task-Oriented Dialogues

Machine learning approaches for building task-oriented dialogue systems require large conversational datasets with labels to train on. We are interested in building task-oriented dialogue systems from human-human conversations, which may be available in ample amounts in existing customer care center logs or can be collected from crowd workers. Annotating these datasets can be prohibitively expensive. Recently multiple annotated task-oriented human-machine dialogue datasets have been released, however their annotation schema varies across different collections, even for well-defined categories such as dialogue acts (DAs). We propose a Universal DA schema for task-oriented dialogues and align existing annotated datasets with our schema. Our aim is to train a Universal DA tagger (U-DAT) for task-oriented dialogues and use it for tagging human-human conversations. We investigate multiple datasets, propose manual and automated approaches for aligning the different schema, and present results on a target corpus of human-human dialogues. In unsupervised learning experiments we achieve an F1 score of 54.1% on system turns in human-human dialogues. In a semi-supervised setup, the F1 score increases to 57.7% which would otherwise require at least 1.7K manually annotated turns. For new domains, we show further improvements when unlabeled or labeled target domain data is available.