Enhancing Conversational Agents via Task-Oriented Adversarial Memory Adaptation

Conversational agents struggle to handle long conversations due to context window limitations. Therefore, memory systems are developed to leverage essential historical information. Existing memory systems typically follow a pipeline of offline memory construction and update, and online retrieval. Despite the flexible online phase, the offline phase remains fixed and task-independent. In this phase, memory construction operates under a predefined workflow and fails to emphasize task relevant information. Meanwhile, memory updates are guided by generic metrics rather than task specific supervision. This leads to a misalignment between offline memory preparation and task requirements, which undermines downstream task performance. To this end, we propose an Adversarial Memory Adaptation mechanism (AMA) that aligns memory construction and update with task objectives by simulating task execution. Specifically, first, a challenger agent generates question answer pairs based on the original dialogues. The constructed memory is then used to answer these questions, simulating downstream inference. Subsequently, an evaluator agent assesses the responses and performs error analysis. Finally, an adapter agent analyzes the error cases and performs dual level updates on both the construction strategy and the content. Through this process, the memory system receives task aware supervision signals in advance during the offline phase, enhancing its adaptability to downstream tasks. AMA can be integrated into various existing memory systems, and extensive experiments on long dialogue benchmark LoCoMo demonstrate its effectiveness.

ATOD: An Evaluation Framework and Benchmark for Agentic Task-Oriented Dialogue System

Recent advances in task-oriented dialogue (TOD) systems, driven by large language models (LLMs) with extensive API and tool integration, have enabled conversational agents to coordinate interleaved goals, maintain long-horizon context, and act proactively through asynchronous execution. These capabilities extend beyond traditional TOD systems, yet existing benchmarks lack systematic support for evaluating such agentic behaviors. To address this gap, we introduce ATOD, a benchmark and synthetic dialogue generation pipeline that produces richly annotated conversations requiring long-term reasoning. ATOD captures key characteristics of advanced TOD, including multi-goal coordination, dependency management, memory, adaptability, and proactivity. Building on ATOD, we propose ATOD-Eval, a holistic evaluation framework that translates these dimensions into fine-grained metrics and supports reproducible offline and online evaluation. We further present a strong agentic memory-based evaluator for benchmarking on ATOD. Experiments show that ATOD-Eval enables comprehensive assessment across task completion, agentic capability, and response quality, and that the proposed evaluator offers a better accuracy-efficiency tradeoff compared to existing memory- and LLM-based approaches under this evaluation setting.

Turn-Based Structural Triggers: Prompt-Free Backdoors in Multi-Turn LLMs

Large Language Models (LLMs) are widely integrated into interactive systems such as dialogue agents and task-oriented assistants. This growing ecosystem also raises supply-chain risks, where adversaries can distribute poisoned models that degrade downstream reliability and user trust. Existing backdoor attacks and defenses are largely prompt-centric, focusing on user-visible triggers while overlooking structural signals in multi-turn conversations. We propose Turn-based Structural Trigger (TST), a backdoor attack that activates from dialogue structure, using the turn index as the trigger and remaining independent of user inputs. Across four widely used open-source LLM models, TST achieves an average attack success rate (ASR) of 99.52% with minimal utility degradation, and remains effective under five representative defenses with an average ASR of 98.04%. The attack also generalizes well across instruction datasets, maintaining an average ASR of 99.19%. Our results suggest that dialogue structure constitutes an important and under-studied attack surface for multi-turn LLM systems, motivating structure-aware auditing and mitigation in practice.

RealMem: Benchmarking LLMs in Real-World Memory-Driven Interaction

As Large Language Models (LLMs) evolve from static dialogue interfaces to autonomous general agents, effective memory is paramount to ensuring long-term consistency. However, existing benchmarks primarily focus on casual conversation or task-oriented dialogue, failing to capture **"long-term project-oriented"** interactions where agents must track evolving goals. To bridge this gap, we introduce **RealMem**, the first benchmark grounded in realistic project scenarios. RealMem comprises over 2,000 cross-session dialogues across eleven scenarios, utilizing natural user queries for evaluation. We propose a synthesis pipeline that integrates Project Foundation Construction, Multi-Agent Dialogue Generation, and Memory and Schedule Management to simulate the dynamic evolution of memory. Experiments reveal that current memory systems face significant challenges in managing the long-term project states and dynamic context dependencies inherent in real-world projects. Our code and datasets are available at [https://github.com/AvatarMemory/RealMemBench](https://github.com/AvatarMemory/RealMemBench).

EverMemOS: A Self-Organizing Memory Operating System for Structured Long-Horizon Reasoning

Large Language Models (LLMs) are increasingly deployed as long-term interactive agents, yet their limited context windows make it difficult to sustain coherent behavior over extended interactions. Existing memory systems often store isolated records and retrieve fragments, limiting their ability to consolidate evolving user states and resolve conflicts. We introduce EverMemOS, a self-organizing memory operating system that implements an engram-inspired lifecycle for computational memory. Episodic Trace Formation converts dialogue streams into MemCells that capture episodic traces, atomic facts, and time-bounded Foresight signals. Semantic Consolidation organizes MemCells into thematic MemScenes, distilling stable semantic structures and updating user profiles. Reconstructive Recollection performs MemScene-guided agentic retrieval to compose the necessary and sufficient context for downstream reasoning. Experiments on LoCoMo and LongMemEval show that EverMemOS achieves state-of-the-art performance on memory-augmented reasoning tasks. We further report a profile study on PersonaMem v2 and qualitative case studies illustrating chat-oriented capabilities such as user profiling and Foresight. Code is available at https://github.com/EverMind-AI/EverMemOS.

Adversarial Training for Failure-Sensitive User Simulation in Mental Health Dialogue Optimization

Realistic user simulation is crucial for training and evaluating task-oriented dialogue (TOD) systems, yet creating simulators that accurately replicate human behavior remains challenging. A key property of effective simulators is their ability to expose failure modes of the systems they evaluate. We present an adversarial training framework that iteratively improves user simulator realism through a competitive dynamic between a generator (user simulator) and a discriminator. Applied to mental health support chatbots, our approach demonstrates that fine-tuned simulators dramatically outperform zero-shot base models at surfacing system issues, and adversarial training further enhances diversity, distributional alignment, and predictive validity. The resulting simulator achieves a strong correlation between simulated and real failure occurrence rates across diverse chatbot configurations while maintaining low distributional divergence of failure modes. Discriminator accuracy decreases drastically after three adversarial iterations, suggesting improved realism. These results provide evidence that adversarial training is a promising approach for creating realistic user simulators in mental health support TOD domains, enabling rapid, reliable, and cost-effective system evaluation before deployment.

When F1 Fails: Granularity-Aware Evaluation for Dialogue Topic Segmentation

Dialogue topic segmentation supports summarization, retrieval, memory management, and conversational continuity. Despite decades of work, evaluation practice remains dominated by strict boundary matching and F1-based metrics. Modern large language model (LLM) based conversational systems increasingly rely on segmentation to manage conversation history beyond fixed context windows. In such systems, unstructured context accumulation degrades efficiency and coherence. This paper introduces an evaluation framework that reports boundary density and segment alignment diagnostics (purity and coverage) alongside window-tolerant F1 (W-F1). By separating boundary scoring from boundary selection, we evaluate segmentation quality across density regimes rather than at a single operating point. Cross-dataset evaluation shows that reported performance differences often reflect annotation granularity mismatch rather than boundary placement quality alone. We evaluate structurally distinct segmentation strategies across eight dialogue datasets spanning task-oriented, open-domain, meeting-style, and synthetic interactions. Boundary-based metrics are strongly coupled to boundary density: threshold sweeps produce larger W-F1 changes than switching between methods. These findings support viewing topic segmentation as a granularity selection problem rather than prediction of a single correct boundary set. This motivates separating boundary scoring from boundary selection for analyzing and tuning segmentation under varying annotation granularities.

MMWOZ: Building Multimodal Agent for Task-oriented Dialogue

Task-oriented dialogue systems have garnered significant attention due to their conversational ability to accomplish goals, such as booking airline tickets for users. Traditionally, task-oriented dialogue systems are conceptualized as intelligent agents that interact with users using natural language and have access to customized back-end APIs. However, in real-world scenarios, the widespread presence of front-end Graphical User Interfaces (GUIs) and the absence of customized back-end APIs create a significant gap for traditional task-oriented dialogue systems in practical applications. In this paper, to bridge the gap, we collect MMWOZ, a new multimodal dialogue dataset that is extended from MultiWOZ 2.3 dataset. Specifically, we begin by developing a web-style GUI to serve as the front-end. Next, we devise an automated script to convert the dialogue states and system actions from the original dataset into operation instructions for the GUI. Lastly, we collect snapshots of the web pages along with their corresponding operation instructions. In addition, we propose a novel multimodal model called MATE (Multimodal Agent for Task-oriEnted dialogue) as the baseline model for the MMWOZ dataset. Furthermore, we conduct comprehensive experimental analysis using MATE to investigate the construction of a practical multimodal agent for task-oriented dialogue.

DROID: Dual Representation for Out-of-Scope Intent Detection

Detecting out-of-scope (OOS) user utterances remains a key challenge in task-oriented dialogue systems and, more broadly, in open-set intent recognition. Existing approaches often depend on strong distributional assumptions or auxiliary calibration modules. We present DROID (Dual Representation for Out-of-Scope Intent Detection), a compact end-to-end framework that combines two complementary encoders -- the Universal Sentence Encoder (USE) for broad semantic generalization and a domain-adapted Transformer-based Denoising Autoencoder (TSDAE) for domain-specific contextual distinctions. Their fused representations are processed by a lightweight branched classifier with a single calibrated threshold that separates in-domain and OOS intents without post-hoc scoring. To enhance boundary learning under limited supervision, DROID incorporates both synthetic and open-domain outlier augmentation. Despite using only 1.5M trainable parameters, DROID consistently outperforms recent state-of-the-art baselines across multiple intent benchmarks, achieving macro-F1 improvements of 6--15% for known and 8--20% for OOS intents, with the most significant gains in low-resource settings. These results demonstrate that dual-encoder representations with simple calibration can yield robust, scalable, and reliable OOS detection for neural dialogue systems.

Beyond a Million Tokens: Benchmarking and Enhancing Long-Term Memory in LLMs

Evaluating the abilities of large language models (LLMs) for tasks that require long-term memory and thus long-context reasoning, for example in conversational settings, is hampered by the existing benchmarks, which often lack narrative coherence, cover narrow domains, and only test simple recall-oriented tasks. This paper introduces a comprehensive solution to these challenges. First, we present a novel framework for automatically generating long (up to 10M tokens), coherent, and topically diverse conversations, accompanied by probing questions targeting a wide range of memory abilities. From this, we construct BEAM, a new benchmark comprising 100 conversations and 2,000 validated questions. Second, to enhance model performance, we propose LIGHT-a framework inspired by human cognition that equips LLMs with three complementary memory systems: a long-term episodic memory, a short-term working memory, and a scratchpad for accumulating salient facts. Our experiments on BEAM reveal that even LLMs with 1M token context windows (with and without retrieval-augmentation) struggle as dialogues lengthen. In contrast, LIGHT consistently improves performance across various models, achieving an average improvement of 3.5%-12.69% over the strongest baselines, depending on the backbone LLM. An ablation study further confirms the contribution of each memory component.