ConvSDG: Session Data Generation for Conversational Search

Conversational search provides a more convenient interface for users to search by allowing multi-turn interaction with the search engine. However, the effectiveness of the conversational dense retrieval methods is limited by the scarcity of training data required for their fine-tuning. Thus, generating more training conversational sessions with relevant labels could potentially improve search performance. Based on the promising capabilities of large language models (LLMs) on text generation, we propose ConvSDG, a simple yet effective framework to explore the feasibility of boosting conversational search by using LLM for session data generation. Within this framework, we design dialogue/session-level and query-level data generation with unsupervised and semi-supervised learning, according to the availability of relevance judgments. The generated data are used to fine-tune the conversational dense retriever. Extensive experiments on four widely used datasets demonstrate the effectiveness and broad applicability of our ConvSDG framework compared with several strong baselines.

Improving Cross-lingual Representation for Semantic Retrieval with Code-switching

Semantic Retrieval (SR) has become an indispensable part of the FAQ system in the task-oriented question-answering (QA) dialogue scenario. The demands for a cross-lingual smart-customer-service system for an e-commerce platform or some particular business conditions have been increasing recently. Most previous studies exploit cross-lingual pre-trained models (PTMs) for multi-lingual knowledge retrieval directly, while some others also leverage the continual pre-training before fine-tuning PTMs on the downstream tasks. However, no matter which schema is used, the previous work ignores to inform PTMs of some features of the downstream task, i.e. train their PTMs without providing any signals related to SR. To this end, in this work, we propose an Alternative Cross-lingual PTM for SR via code-switching. We are the first to utilize the code-switching approach for cross-lingual SR. Besides, we introduce the novel code-switched continual pre-training instead of directly using the PTMs on the SR tasks. The experimental results show that our proposed approach consistently outperforms the previous SOTA methods on SR and semantic textual similarity (STS) tasks with three business corpora and four open datasets in 20+ languages.

History-Aware Conversational Dense Retrieval

Conversational search facilitates complex information retrieval by enabling multi-turn interactions between users and the system. Supporting such interactions requires a comprehensive understanding of the conversational inputs to formulate a good search query based on historical information. In particular, the search query should include the relevant information from the previous conversation turns. However, current approaches for conversational dense retrieval primarily rely on fine-tuning a pre-trained ad-hoc retriever using the whole conversational search session, which can be lengthy and noisy. Moreover, existing approaches are limited by the amount of manual supervision signals in the existing datasets. To address the aforementioned issues, we propose a History-Aware Conversational Dense Retrieval (HAConvDR) system, which incorporates two ideas: context-denoised query reformulation and automatic mining of supervision signals based on the actual impact of historical turns. Experiments on two public conversational search datasets demonstrate the improved history modeling capability of HAConvDR, in particular for long conversations with topic shifts.

Learning to Relate to Previous Turns in Conversational Search

Conversational search allows a user to interact with a search system in multiple turns. A query is strongly dependent on the conversation context. An effective way to improve retrieval effectiveness is to expand the current query with historical queries. However, not all the previous queries are related to, and useful for expanding the current query. In this paper, we propose a new method to select relevant historical queries that are useful for the current query. To cope with the lack of labeled training data, we use a pseudo-labeling approach to annotate useful historical queries based on their impact on the retrieval results. The pseudo-labeled data are used to train a selection model. We further propose a multi-task learning framework to jointly train the selector and the retriever during fine-tuning, allowing us to mitigate the possible inconsistency between the pseudo labels and the changed retriever. Extensive experiments on four conversational search datasets demonstrate the effectiveness and broad applicability of our method compared with several strong baselines.

ConvGQR: Generative Query Reformulation for Conversational Search

In conversational search, the user's real search intent for the current turn is dependent on the previous conversation history. It is challenging to determine a good search query from the whole conversation context. To avoid the expensive re-training of the query encoder, most existing methods try to learn a rewriting model to de-contextualize the current query by mimicking the manual query rewriting. However, manually rewritten queries are not always the best search queries. Training a rewriting model on them would limit the model's ability to produce good search queries. Another useful hint is the potential answer to the question. In this paper, we propose ConvGQR, a new framework to reformulate conversational queries based on generative pre-trained language models (PLMs), one for query rewriting and another for generating potential answers. By combining both, ConvGQR can produce better search queries. In addition, to relate query reformulation to retrieval performance, we propose a knowledge infusion mechanism to optimize both query reformulation and retrieval. Extensive experiments on four conversational search datasets demonstrate the effectiveness of ConvGQR.