ConvSDG: Session Data Generation for Conversational Search

Conversational search provides a more convenient interface for users to search by allowing multi-turn interaction with the search engine. However, the effectiveness of the conversational dense retrieval methods is limited by the scarcity of training data required for their fine-tuning. Thus, generating more training conversational sessions with relevant labels could potentially improve search performance. Based on the promising capabilities of large language models (LLMs) on text generation, we propose ConvSDG, a simple yet effective framework to explore the feasibility of boosting conversational search by using LLM for session data generation. Within this framework, we design dialogue/session-level and query-level data generation with unsupervised and semi-supervised learning, according to the availability of relevance judgments. The generated data are used to fine-tune the conversational dense retriever. Extensive experiments on four widely used datasets demonstrate the effectiveness and broad applicability of our ConvSDG framework compared with several strong baselines.

History-Aware Conversational Dense Retrieval

Conversational search facilitates complex information retrieval by enabling multi-turn interactions between users and the system. Supporting such interactions requires a comprehensive understanding of the conversational inputs to formulate a good search query based on historical information. In particular, the search query should include the relevant information from the previous conversation turns. However, current approaches for conversational dense retrieval primarily rely on fine-tuning a pre-trained ad-hoc retriever using the whole conversational search session, which can be lengthy and noisy. Moreover, existing approaches are limited by the amount of manual supervision signals in the existing datasets. To address the aforementioned issues, we propose a History-Aware Conversational Dense Retrieval (HAConvDR) system, which incorporates two ideas: context-denoised query reformulation and automatic mining of supervision signals based on the actual impact of historical turns. Experiments on two public conversational search datasets demonstrate the improved history modeling capability of HAConvDR, in particular for long conversations with topic shifts.

Exploring Dual Encoder Architectures for Question Answering

Dual encoders have been used for question-answering (QA) and information retrieval (IR) tasks with good results. There are two major types of dual encoders, Siamese Dual Encoders (SDE), with parameters shared across two encoders, and Asymmetric Dual Encoder (ADE), with two distinctly parameterized encoders. In this work, we explore the dual encoder architectures for QA retrieval tasks. By evaluating on MS MARCO and the MultiReQA benchmark, we show that SDE performs significantly better than ADE. We further propose three different improved versions of ADEs. Based on the evaluation of QA retrieval tasks and direct analysis of the embeddings, we demonstrate that sharing parameters in projection layers would enable ADEs to perform competitively with SDEs.

Large Dual Encoders Are Generalizable Retrievers

It has been shown that dual encoders trained on one domain often fail to generalize to other domains for retrieval tasks. One widespread belief is that the bottleneck layer of a dual encoder, where the final score is simply a dot-product between a query vector and a passage vector, is too limited to make dual encoders an effective retrieval model for out-of-domain generalization. In this paper, we challenge this belief by scaling up the size of the dual encoder model {\em while keeping the bottleneck embedding size fixed.} With multi-stage training, surprisingly, scaling up the model size brings significant improvement on a variety of retrieval tasks, especially for out-of-domain generalization. Experimental results show that our dual encoders, \textbf{G}eneralizable \textbf{T}5-based dense \textbf{R}etrievers (GTR), outperform %ColBERT~\cite{khattab2020colbert} and existing sparse and dense retrievers on the BEIR dataset~\cite{thakur2021beir} significantly. Most surprisingly, our ablation study finds that GTR is very data efficient, as it only needs 10\% of MS Marco supervised data to achieve the best out-of-domain performance. All the GTR models are released at https://tfhub.dev/google/collections/gtr/1.

Passage Retrieval for Outside-Knowledge Visual Question Answering

In this work, we address multi-modal information needs that contain text questions and images by focusing on passage retrieval for outside-knowledge visual question answering. This task requires access to outside knowledge, which in our case we define to be a large unstructured passage collection. We first conduct sparse retrieval with BM25 and study expanding the question with object names and image captions. We verify that visual clues play an important role and captions tend to be more informative than object names in sparse retrieval. We then construct a dual-encoder dense retriever, with the query encoder being LXMERT, a multi-modal pre-trained transformer. We further show that dense retrieval significantly outperforms sparse retrieval that uses object expansion. Moreover, dense retrieval matches the performance of sparse retrieval that leverages human-generated captions.

Privacy-Adaptive BERT for Natural Language Understanding

When trying to apply the recent advance of Natural Language Understanding (NLU) technologies to real-world applications, privacy preservation imposes a crucial challenge, which, unfortunately, has not been well resolved. To address this issue, we study how to improve the effectiveness of NLU models under a Local Privacy setting, using BERT, a widely-used pretrained Language Model (LM), as an example. We systematically study the strengths and weaknesses of imposing dx-privacy, a relaxed variant of Local Differential Privacy, at different stages of language modeling: input text, token embeddings, and sequence representations. We then focus on the former two with privacy-constrained fine-tuning experiments to reveal the utility of BERT under local privacy constraints. More importantly, to the best of our knowledge, we are the first to propose privacy-adaptive LM pretraining methods and demonstrate that they can significantly improve model performance on privatized text input. We also interpret the level of privacy preservation and provide our guidance on privacy parameter selections.

Weakly-Supervised Open-Retrieval Conversational Question Answering

Recent studies on Question Answering (QA) and Conversational QA (ConvQA) emphasize the role of retrieval: a system first retrieves evidence from a large collection and then extracts answers. This open-retrieval ConvQA setting typically assumes that each question is answerable by a single span of text within a particular passage (a span answer). The supervision signal is thus derived from whether or not the system can recover an exact match of this ground-truth answer span from the retrieved passages. This method is referred to as span-match weak supervision. However, information-seeking conversations are challenging for this span-match method since long answers, especially freeform answers, are not necessarily strict spans of any passage. Therefore, we introduce a learned weak supervision approach that can identify a paraphrased span of the known answer in a passage. Our experiments on QuAC and CoQA datasets show that the span-match weak supervisor can only handle conversations with span answers, and has less satisfactory results for freeform answers generated by people. Our method is more flexible as it can handle both span answers and freeform answers. Moreover, our method can be more powerful when combined with the span-match method which shows it is complementary to the span-match method. We also conduct in-depth analyses to show more insights on open-retrieval ConvQA under a weak supervision setting.

Open-Retrieval Conversational Question Answering

Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either selected from a given candidate set or extracted from a given passage. These simplifications neglect the fundamental role of retrieval in conversational search. To address this limitation, we introduce an open-retrieval conversational question answering (ORConvQA) setting, where we learn to retrieve evidence from a large collection before extracting answers, as a further step towards building functional conversational search systems. We create a dataset, OR-QuAC, to facilitate research on ORConvQA. We build an end-to-end system for ORConvQA, featuring a retriever, a reranker, and a reader that are all based on Transformers. Our extensive experiments on OR-QuAC demonstrate that a learnable retriever is crucial for ORConvQA. We further show that our system can make a substantial improvement when we enable history modeling in all system components. Moreover, we show that the reranker component contributes to the model performance by providing a regularization effect. Finally, further in-depth analyses are performed to provide new insights into ORConvQA.

IART: Intent-aware Response Ranking with Transformers in Information-seeking Conversation Systems

Personal assistant systems, such as Apple Siri, Google Assistant, Amazon Alexa, and Microsoft Cortana, are becoming ever more widely used. Understanding user intent such as clarification questions, potential answers and user feedback in information-seeking conversations is critical for retrieving good responses. In this paper, we analyze user intent patterns in information-seeking conversations and propose an intent-aware neural response ranking model "IART", which refers to "Intent-Aware Ranking with Transformers". IART is built on top of the integration of user intent modeling and language representation learning with the Transformer architecture, which relies entirely on a self-attention mechanism instead of recurrent nets. It incorporates intent-aware utterance attention to derive an importance weighting scheme of utterances in conversation context with the aim of better conversation history understanding. We conduct extensive experiments with three information-seeking conversation data sets including both standard benchmarks and commercial data. Our proposed model outperforms all baseline methods with respect to a variety of metrics. We also perform case studies and analysis of learned user intent and its impact on response ranking in information-seeking conversations to provide interpretation of results.

A Hybrid Retrieval-Generation Neural Conversation Model

Intelligent personal assistant systems, with either text-based or voice-based conversational interfaces, are becoming increasingly popular. Most previous research has used either retrieval-based or generation-based methods. Retrieval-based methods have the advantage of returning fluent and informative responses with great diversity. The retrieved responses are easier to control and explain. However, the response retrieval performance is limited by the size of the response repository. On the other hand, although generation-based methods can return highly coherent responses given conversation context, they are likely to return universal or general responses with insufficient ground knowledge information. In this paper, we build a hybrid neural conversation model with the capability of both response retrieval and generation, in order to combine the merits of these two types of methods. Experimental results on Twitter and Foursquare data show that the proposed model can outperform both retrieval-based methods and generation-based methods (including a recently proposed knowledge-grounded neural conversation model) under both automatic evaluation metrics and human evaluation. Our models and research findings provide new insights on how to integrate text retrieval and text generation models for building conversation systems.