Clarifying the Path to User Satisfaction: An Investigation into Clarification Usefulness

Clarifying questions are an integral component of modern information retrieval systems, directly impacting user satisfaction and overall system performance. Poorly formulated questions can lead to user frustration and confusion, negatively affecting the system's performance. This research addresses the urgent need to identify and leverage key features that contribute to the classification of clarifying questions, enhancing user satisfaction. To gain deeper insights into how different features influence user satisfaction, we conduct a comprehensive analysis, considering a broad spectrum of lexical, semantic, and statistical features, such as question length and sentiment polarity. Our empirical results provide three main insights into the qualities of effective query clarification: (1) specific questions are more effective than generic ones; (2) the subjectivity and emotional tone of a question play a role; and (3) shorter and more ambiguous queries benefit significantly from clarification. Based on these insights, we implement feature-integrated user satisfaction prediction using various classifiers, both traditional and neural-based, including random forest, BERT, and large language models. Our experiments show a consistent and significant improvement, particularly in traditional classifiers, with a minimum performance boost of 45\%. This study presents invaluable guidelines for refining the formulation of clarifying questions and enhancing both user satisfaction and system performance.

A Personalized Framework for Consumer and Producer Group Fairness Optimization in Recommender Systems

In recent years, there has been an increasing recognition that when machine learning (ML) algorithms are used to automate decisions, they may mistreat individuals or groups, with legal, ethical, or economic implications. Recommender systems are prominent examples of these machine learning (ML) systems that aid users in making decisions. The majority of past literature research on RS fairness treats user and item fairness concerns independently, ignoring the fact that recommender systems function in a two-sided marketplace. In this paper, we propose CP-FairRank, an optimization-based re-ranking algorithm that seamlessly integrates fairness constraints from both the consumer and producer side in a joint objective framework. The framework is generalizable and may take into account varied fairness settings based on group segmentation, recommendation model selection, and domain, which is one of its key characteristics. For instance, we demonstrate that the system may jointly increase consumer and producer fairness when (un)protected consumer groups are defined on the basis of their activity level and main-streamness, while producer groups are defined according to their popularity level. For empirical validation, through large-scale on eight datasets and four mainstream collaborative filtering (CF) recommendation models, we demonstrate that our proposed strategy is able to improve both consumer and producer fairness without compromising or very little overall recommendation quality, demonstrating the role algorithms may play in avoiding data biases.

Improving Conversational Recommendation Systems via Bias Analysis and Language-Model-Enhanced Data Augmentation

Conversational Recommendation System (CRS) is a rapidly growing research area that has gained significant attention alongside advancements in language modelling techniques. However, the current state of conversational recommendation faces numerous challenges due to its relative novelty and limited existing contributions. In this study, we delve into benchmark datasets for developing CRS models and address potential biases arising from the feedback loop inherent in multi-turn interactions, including selection bias and multiple popularity bias variants. Drawing inspiration from the success of generative data via using language models and data augmentation techniques, we present two novel strategies, 'Once-Aug' and 'PopNudge', to enhance model performance while mitigating biases. Through extensive experiments on ReDial and TG-ReDial benchmark datasets, we show a consistent improvement of CRS techniques with our data augmentation approaches and offer additional insights on addressing multiple newly formulated biases.

Provider Fairness and Beyond-Accuracy Trade-offs in Recommender Systems

Recommender systems, while transformative in online user experiences, have raised concerns over potential provider-side fairness issues. These systems may inadvertently favor popular items, thereby marginalizing less popular ones and compromising provider fairness. While previous research has recognized provider-side fairness issues, the investigation into how these biases affect beyond-accuracy aspects of recommendation systems - such as diversity, novelty, coverage, and serendipity - has been less emphasized. In this paper, we address this gap by introducing a simple yet effective post-processing re-ranking model that prioritizes provider fairness, while simultaneously maintaining user relevance and recommendation quality. We then conduct an in-depth evaluation of the model's impact on various aspects of recommendation quality across multiple datasets. Specifically, we apply the post-processing algorithm to four distinct recommendation models across four varied domain datasets, assessing the improvement in each metric, encompassing both accuracy and beyond-accuracy aspects. This comprehensive analysis allows us to gauge the effectiveness of our approach in mitigating provider biases. Our findings underscore the effectiveness of the adopted method in improving provider fairness and recommendation quality. They also provide valuable insights into the trade-offs involved in achieving fairness in recommender systems, contributing to a more nuanced understanding of this complex issue.

CAPRI: Context-Aware Interpretable Point-of-Interest Recommendation Framework

Point-of-Interest (POI ) recommendation systems have gained popularity for their unique ability to suggest geographical destinations with the incorporation of contextual information such as time, location, and user-item interaction. Existing recommendation frameworks lack the contextual fusion required for POI systems. This paper presents CAPRI, a novel POI recommendation framework that effectively integrates context-aware models, such as GeoSoCa, LORE, and USG, and introduces a novel strategy for the efficient merging of contextual information. CAPRI integrates an evaluation module that expands the evaluation scope beyond accuracy to include novelty, personalization, diversity, and fairness. With an aim to establish a new industry standard for reproducible results in the realm of POI recommendation systems, we have made CAPRI openly accessible on GitHub, facilitating easy access and contribution to the continued development and refinement of this innovative framework.

A Survey on Asking Clarification Questions Datasets in Conversational Systems

The ability to understand a user's underlying needs is critical for conversational systems, especially with limited input from users in a conversation. Thus, in such a domain, Asking Clarification Questions (ACQs) to reveal users' true intent from their queries or utterances arise as an essential task. However, it is noticeable that a key limitation of the existing ACQs studies is their incomparability, from inconsistent use of data, distinct experimental setups and evaluation strategies. Therefore, in this paper, to assist the development of ACQs techniques, we comprehensively analyse the current ACQs research status, which offers a detailed comparison of publicly available datasets, and discusses the applied evaluation metrics, joined with benchmarks for multiple ACQs-related tasks. In particular, given a thorough analysis of the ACQs task, we discuss a number of corresponding research directions for the investigation of ACQs as well as the development of conversational systems.

Towards Asking Clarification Questions for Information Seeking on Task-Oriented Dialogues

Task-oriented dialogue systems aim at providing users with task-specific services. Users of such systems often do not know all the information about the task they are trying to accomplish, requiring them to seek information about the task. To provide accurate and personalized task-oriented information seeking results, task-oriented dialogue systems need to address two potential issues: 1) users' inability to describe their complex information needs in their requests; and 2) ambiguous/missing information the system has about the users. In this paper, we propose a new Multi-Attention Seq2Seq Network, named MAS2S, which can ask questions to clarify the user's information needs and the user's profile in task-oriented information seeking. We also extend an existing dataset for task-oriented information seeking, leading to the \ourdataset which contains about 100k task-oriented information seeking dialogues that are made publicly available\footnote{Dataset and code is available at \href{https://github.com/sweetalyssum/clarit}{https://github.com/sweetalyssum/clarit}.}. Experimental results on \ourdataset show that MAS2S outperforms baselines on both clarification question generation and answer prediction.

When and What to Ask Through World States and Text Instructions: IGLU NLP Challenge Solution

In collaborative tasks, effective communication is crucial for achieving joint goals. One such task is collaborative building where builders must communicate with each other to construct desired structures in a simulated environment such as Minecraft. We aim to develop an intelligent builder agent to build structures based on user input through dialogue. However, in collaborative building, builders may encounter situations that are difficult to interpret based on the available information and instructions, leading to ambiguity. In the NeurIPS 2022 Competition NLP Task, we address two key research questions, with the goal of filling this gap: when should the agent ask for clarification, and what clarification questions should it ask? We move towards this target with two sub-tasks, a classification task and a ranking task. For the classification task, the goal is to determine whether the agent should ask for clarification based on the current world state and dialogue history. For the ranking task, the goal is to rank the relevant clarification questions from a pool of candidates. In this report, we briefly introduce our methods for the classification and ranking task. For the classification task, our model achieves an F1 score of 0.757, which placed the 3rd on the leaderboard. For the ranking task, our model achieves about 0.38 for Mean Reciprocal Rank by extending the traditional ranking model. Lastly, we discuss various neural approaches for the ranking task and future direction.

Towards Confidence-aware Calibrated Recommendation

Recommender systems utilize users' historical data to learn and predict their future interests, providing them with suggestions tailored to their tastes. Calibration ensures that the distribution of recommended item categories is consistent with the user's historical data. Mitigating miscalibration brings various benefits to a recommender system. For example, it becomes less likely that a system overlooks categories with less interaction on a user's profile by only recommending popular categories. Despite the notable success, calibration methods have several drawbacks, such as limiting the diversity of the recommended items and not considering the calibration confidence. This work, presents a set of properties that address various aspects of a desired calibrated recommender system. Considering these properties, we propose a confidence-aware optimization-based re-ranking algorithm to find the balance between calibration, relevance, and item diversity, while simultaneously accounting for calibration confidence based on user profile size. Our model outperforms state-of-the-art methods in terms of various accuracy and beyond-accuracy metrics for different user groups.

Exploring the Impact of Temporal Bias in Point-of-Interest Recommendation

Recommending appropriate travel destinations to consumers based on contextual information such as their check-in time and location is a primary objective of Point-of-Interest (POI) recommender systems. However, the issue of contextual bias (i.e., how much consumers prefer one situation over another) has received little attention from the research community. This paper examines the effect of temporal bias, defined as the difference between users' check-in hours, leisure vs.~work hours, on the consumer-side fairness of context-aware recommendation algorithms. We believe that eliminating this type of temporal (and geographical) bias might contribute to a drop in traffic-related air pollution, noting that rush-hour traffic may be more congested. To surface effective POI recommendations, we evaluated the sensitivity of state-of-the-art context-aware models to the temporal bias contained in users' check-in activities on two POI datasets, namely Gowalla and Yelp. The findings show that the examined context-aware recommendation models prefer one group of users over another based on the time of check-in and that this preference persists even when users have the same amount of interactions.