Sociotechnical Implications of Generative Artificial Intelligence for Information Access

Robust access to trustworthy information is a critical need for society with implications for knowledge production, public health education, and promoting informed citizenry in democratic societies. Generative AI technologies may enable new ways to access information and improve effectiveness of existing information retrieval systems but we are only starting to understand and grapple with their long-term social implications. In this chapter, we present an overview of some of the systemic consequences and risks of employing generative AI in the context of information access. We also provide recommendations for evaluation and mitigation, and discuss challenges for future research.

Synthetic Test Collections for Retrieval Evaluation

Test collections play a vital role in evaluation of information retrieval (IR) systems. Obtaining a diverse set of user queries for test collection construction can be challenging, and acquiring relevance judgments, which indicate the appropriateness of retrieved documents to a query, is often costly and resource-intensive. Generating synthetic datasets using Large Language Models (LLMs) has recently gained significant attention in various applications. In IR, while previous work exploited the capabilities of LLMs to generate synthetic queries or documents to augment training data and improve the performance of ranking models, using LLMs for constructing synthetic test collections is relatively unexplored. Previous studies demonstrate that LLMs have the potential to generate synthetic relevance judgments for use in the evaluation of IR systems. In this paper, we comprehensively investigate whether it is possible to use LLMs to construct fully synthetic test collections by generating not only synthetic judgments but also synthetic queries. In particular, we analyse whether it is possible to construct reliable synthetic test collections and the potential risks of bias such test collections may exhibit towards LLM-based models. Our experiments indicate that using LLMs it is possible to construct synthetic test collections that can reliably be used for retrieval evaluation.

Towards Group-aware Search Success

Traditional measures of search success often overlook the varying information needs of different demographic groups. To address this gap, we introduce a novel metric, named Group-aware Search Success (GA-SS). GA-SS redefines search success to ensure that all demographic groups achieve satisfaction from search outcomes. We introduce a comprehensive mathematical framework to calculate GA-SS, incorporating both static and stochastic ranking policies and integrating user browsing models for a more accurate assessment. In addition, we have proposed Group-aware Most Popular Completion (gMPC) ranking model to account for demographic variances in user intent, aligning more closely with the diverse needs of all user groups. We empirically validate our metric and approach with two real-world datasets: one focusing on query auto-completion and the other on movie recommendations, where the results highlight the impact of stochasticity and the complex interplay among various search success metrics. Our findings advocate for a more inclusive approach in measuring search success, as well as inspiring future investigations into the quality of service of search.

Search and Society: Reimagining Information Access for Radical Futures

Information retrieval (IR) technologies and research are undergoing transformative changes. It is our perspective that the community should accept this opportunity to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others. In this perspective paper, we motivate why the community must consider this radical shift in how we do research and what we work on, and sketch a path forward towards this transformation.

Hy-DAT: A Tool to Address Hydropower Modeling Gaps Using Interdependency, Efficiency Curves, and Unit Dispatch Models

As the power system continues to be flooded with intermittent resources, it becomes more important to accurately assess the role of hydro and its impact on the power grid. While hydropower generation has been studied for decades, dependency of power generation on water availability and constraints in hydro operation are not well represented in power system models used in the planning and operation of large-scale interconnection studies. There are still multiple modeling gaps that need to be addressed; if not, they can lead to inaccurate operation and planning reliability studies, and consequently to unintentional load shedding or even blackouts. As a result, it is very important that hydropower is represented correctly in both steady-state and dynamic power system studies. In this paper, we discuss the development and use of the Hydrological Dispatch and Analysis Tool (Hy-DAT) as an interactive graphical user interface, that uses a novel methodology to address the hydropower modeling gaps like water availability and interdependency using a database and algorithms to generate accurate representative models for power system simulation.

Structured Entity Extraction Using Large Language Models

Recent advances in machine learning have significantly impacted the field of information extraction, with Large Language Models (LLMs) playing a pivotal role in extracting structured information from unstructured text. This paper explores the challenges and limitations of current methodologies in structured entity extraction and introduces a novel approach to address these issues. We contribute to the field by first introducing and formalizing the task of Structured Entity Extraction (SEE), followed by proposing Approximate Entity Set OverlaP (AESOP) Metric designed to appropriately assess model performance on this task. Later, we propose a new model that harnesses the power of LLMs for enhanced effectiveness and efficiency through decomposing the entire extraction task into multiple stages. Quantitative evaluation and human side-by-side evaluation confirm that our model outperforms baselines, offering promising directions for future advancements in structured entity extraction.

Through the Looking-Glass: Transparency Implications and Challenges in Enterprise AI Knowledge Systems

Knowledge can't be disentangled from people. As AI knowledge systems mine vast volumes of work-related data, the knowledge that's being extracted and surfaced is intrinsically linked to the people who create and use it. When these systems get embedded in organizational settings, the information that is brought to the foreground and the information that's pushed to the periphery can influence how individuals see each other and how they see themselves at work. In this paper, we present the looking-glass metaphor and use it to conceptualize AI knowledge systems as systems that reflect and distort, expanding our view on transparency requirements, implications and challenges. We formulate transparency as a key mediator in shaping different ways of seeing, including seeing into the system, which unveils its capabilities, limitations and behavior, and seeing through the system, which shapes workers' perceptions of their own contributions and others within the organization. Recognizing the sociotechnical nature of these systems, we identify three transparency dimensions necessary to realize the value of AI knowledge systems, namely system transparency, procedural transparency and transparency of outcomes. We discuss key challenges hindering the implementation of these forms of transparency, bringing to light the wider sociotechnical gap and highlighting directions for future Computer-supported Cooperative Work (CSCW) research.

KBFormer: A Diffusion Model for Structured Entity Completion

We develop a generative attention-based approach to modeling structured entities comprising different property types, such as numerical, categorical, string, and composite. This approach handles such heterogeneous data through a mixed continuous-discrete diffusion process over the properties. Our flexible framework can model entities with arbitrary hierarchical properties, enabling applications to structured Knowledge Base (KB) entities and tabular data. Our approach obtains state-of-the-art performance on a majority of cases across 15 datasets. In addition, experiments with a device KB and a nuclear physics dataset demonstrate the model's ability to learn representations useful for entity completion in diverse settings. This has many downstream use cases, including modeling numerical properties with high accuracy - critical for science applications, which also benefit from the model's inherent probabilistic nature.

Co-audit: tools to help humans double-check AI-generated content

Users are increasingly being warned to check AI-generated content for correctness. Still, as LLMs (and other generative models) generate more complex output, such as summaries, tables, or code, it becomes harder for the user to audit or evaluate the output for quality or correctness. Hence, we are seeing the emergence of tool-assisted experiences to help the user double-check a piece of AI-generated content. We refer to these as co-audit tools. Co-audit tools complement prompt engineering techniques: one helps the user construct the input prompt, while the other helps them check the output response. As a specific example, this paper describes recent research on co-audit tools for spreadsheet computations powered by generative models. We explain why co-audit experiences are essential for any application of generative AI where quality is important and errors are consequential (as is common in spreadsheet computations). We propose a preliminary list of principles for co-audit, and outline research challenges.

Large language models can accurately predict searcher preferences

Relevance labels, which indicate whether a search result is valuable to a searcher, are key to evaluating and optimising search systems. The best way to capture the true preferences of users is to ask them for their careful feedback on which results would be useful, but this approach does not scale to produce a large number of labels. Getting relevance labels at scale is usually done with third-party labellers, who judge on behalf of the user, but there is a risk of low-quality data if the labeller doesn't understand user needs. To improve quality, one standard approach is to study real users through interviews, user studies and direct feedback, find areas where labels are systematically disagreeing with users, then educate labellers about user needs through judging guidelines, training and monitoring. This paper introduces an alternate approach for improving label quality. It takes careful feedback from real users, which by definition is the highest-quality first-party gold data that can be derived, and develops an large language model prompt that agrees with that data. We present ideas and observations from deploying language models for large-scale relevance labelling at Bing, and illustrate with data from TREC. We have found large language models can be effective, with accuracy as good as human labellers and similar capability to pick the hardest queries, best runs, and best groups. Systematic changes to the prompts make a difference in accuracy, but so too do simple paraphrases. To measure agreement with real searchers needs high-quality ``gold'' labels, but with these we find that models produce better labels than third-party workers, for a fraction of the cost, and these labels let us train notably better rankers.