Emotion Classification In-Context in Spanish

Classifying customer feedback into distinct emotion categories is essential for understanding sentiment and improving customer experience. In this paper, we classify customer feedback in Spanish into three emotion categories--positive, neutral, and negative--using advanced NLP and ML techniques. Traditional methods translate feedback from widely spoken languages to less common ones, resulting in a loss of semantic integrity and contextual nuances inherent to the original language. To address this limitation, we propose a hybrid approach that combines TF-IDF with BERT embeddings, effectively transforming Spanish text into rich numerical representations that preserve the semantic depth of the original language by using a Custom Stacking Ensemble (CSE) approach. To evaluate emotion classification, we utilize a range of models, including Logistic Regression, KNN, Bagging classifier with LGBM, and AdaBoost. The CSE model combines these classifiers as base models and uses a one-vs-all Logistic Regression as the meta-model. Our experimental results demonstrate that CSE significantly outperforms the individual and BERT model, achieving a test accuracy of 93.3% on the native Spanish dataset--higher than the accuracy obtained from the translated version. These findings underscore the challenges of emotion classification in Spanish and highlight the advantages of combining vectorization techniques like TF-IDF with BERT for improved accuracy. Our results provide valuable insights for businesses seeking to leverage emotion classification to enhance customer feedback analysis and service improvements.

Development of a WAZOBIA-Named Entity Recognition System

Named Entity Recognition NER is very crucial for various natural language processing applications, including information extraction, machine translation, and sentiment analysis. Despite the ever-increasing interest in African languages within computational linguistics, existing NER systems focus mainly on English, European, and a few other global languages, leaving a significant gap for under-resourced languages. This research presents the development of a WAZOBIA-NER system tailored for the three most prominent Nigerian languages: Hausa, Yoruba, and Igbo. This research begins with a comprehensive compilation of annotated datasets for each language, addressing data scarcity and linguistic diversity challenges. Exploring the state-of-the-art machine learning technique, Conditional Random Fields (CRF) and deep learning models such as Bidirectional Long Short-Term Memory (BiLSTM), Bidirectional Encoder Representation from Transformers (Bert) and fine-tune with a Recurrent Neural Network (RNN), the study evaluates the effectiveness of these approaches in recognizing three entities: persons, organizations, and locations. The system utilizes optical character recognition (OCR) technology to convert textual images into machine-readable text, thereby enabling the Wazobia system to accept both input text and textual images for extraction purposes. The system achieved a performance of 0.9511 in precision, 0.9400 in recall, 0.9564 in F1-score, and 0.9301 in accuracy. The model's evaluation was conducted across three languages, with precision, recall, F1-score, and accuracy as key assessment metrics. The Wazobia-NER system demonstrates that it is feasible to build robust NER tools for under-resourced African languages using current NLP frameworks and transfer learning.

Examining Linguistic Shifts in Academic Writing Before and After the Launch of ChatGPT: A Study on Preprint Papers

Large Language Models (LLMs), such as ChatGPT, have prompted academic concerns about their impact on academic writing. Existing studies have primarily examined LLM usage in academic writing through quantitative approaches, such as word frequency statistics and probability-based analyses. However, few have systematically examined the potential impact of LLMs on the linguistic characteristics of academic writing. To address this gap, we conducted a large-scale analysis across 823,798 abstracts published in last decade from arXiv dataset. Through the linguistic analysis of features such as the frequency of LLM-preferred words, lexical complexity, syntactic complexity, cohesion, readability and sentiment, the results indicate a significant increase in the proportion of LLM-preferred words in abstracts, revealing the widespread influence of LLMs on academic writing. Additionally, we observed an increase in lexical complexity and sentiment in the abstracts, but a decrease in syntactic complexity, suggesting that LLMs introduce more new vocabulary and simplify sentence structure. However, the significant decrease in cohesion and readability indicates that abstracts have fewer connecting words and are becoming more difficult to read. Moreover, our analysis reveals that scholars with weaker English proficiency were more likely to use the LLMs for academic writing, and focused on improving the overall logic and fluency of the abstracts. Finally, at discipline level, we found that scholars in Computer Science showed more pronounced changes in writing style, while the changes in Mathematics were minimal.

Unraveling Media Perspectives: A Comprehensive Methodology Combining Large Language Models, Topic Modeling, Sentiment Analysis, and Ontology Learning to Analyse Media Bias

Biased news reporting poses a significant threat to informed decision-making and the functioning of democracies. This study introduces a novel methodology for scalable, minimally biased analysis of media bias in political news. The proposed approach examines event selection, labeling, word choice, and commission and omission biases across news sources by leveraging natural language processing techniques, including hierarchical topic modeling, sentiment analysis, and ontology learning with large language models. Through three case studies related to current political events, we demonstrate the methodology's effectiveness in identifying biases across news sources at various levels of granularity. This work represents a significant step towards scalable, minimally biased media bias analysis, laying the groundwork for tools to help news consumers navigate an increasingly complex media landscape.

Emotional Analysis of Fashion Trends Using Social Media and AI: Sentiment Analysis on Twitter for Fashion Trend Forecasting

This study explores the intersection of fashion trends and social media sentiment through computational analysis of Twitter data using the T4SA (Twitter for Sentiment Analysis) dataset. By applying natural language processing and machine learning techniques, we examine how sentiment patterns in fashion-related social media conversations can serve as predictors for emerging fashion trends. Our analysis involves the identification and categorization of fashion-related content, sentiment classification with improved normalization techniques, time series decomposition, statistically validated causal relationship modeling, cross-platform sentiment comparison, and brand-specific sentiment analysis. Results indicate correlations between sentiment patterns and fashion theme popularity, with accessories and streetwear themes showing statistically significant rising trends. The Granger causality analysis establishes sustainability and streetwear as primary trend drivers, showing bidirectional relationships with several other themes. The findings demonstrate that social media sentiment analysis can serve as an effective early indicator of fashion trend trajectories when proper statistical validation is applied. Our improved predictive model achieved 78.35% balanced accuracy in sentiment classification, establishing a reliable foundation for trend prediction across positive, neutral, and negative sentiment categories.

A Personalized Conversational Benchmark: Towards Simulating Personalized Conversations

We present PersonaConvBench, a large-scale benchmark for evaluating personalized reasoning and generation in multi-turn conversations with large language models (LLMs). Unlike existing work that focuses on either personalization or conversational structure in isolation, PersonaConvBench integrates both, offering three core tasks: sentence classification, impact regression, and user-centric text generation across ten diverse Reddit-based domains. This design enables systematic analysis of how personalized conversational context shapes LLM outputs in realistic multi-user scenarios. We benchmark several commercial and open-source LLMs under a unified prompting setup and observe that incorporating personalized history yields substantial performance improvements, including a 198 percent relative gain over the best non-conversational baseline in sentiment classification. By releasing PersonaConvBench with evaluations and code, we aim to support research on LLMs that adapt to individual styles, track long-term context, and produce contextually rich, engaging responses.

Evaluate Bias without Manual Test Sets: A Concept Representation Perspective for LLMs

Bias in Large Language Models (LLMs) significantly undermines their reliability and fairness. We focus on a common form of bias: when two reference concepts in the model's concept space, such as sentiment polarities (e.g., "positive" and "negative"), are asymmetrically correlated with a third, target concept, such as a reviewing aspect, the model exhibits unintended bias. For instance, the understanding of "food" should not skew toward any particular sentiment. Existing bias evaluation methods assess behavioral differences of LLMs by constructing labeled data for different social groups and measuring model responses across them, a process that requires substantial human effort and captures only a limited set of social concepts. To overcome these limitations, we propose BiasLens, a test-set-free bias analysis framework based on the structure of the model's vector space. BiasLens combines Concept Activation Vectors (CAVs) with Sparse Autoencoders (SAEs) to extract interpretable concept representations, and quantifies bias by measuring the variation in representational similarity between the target concept and each of the reference concepts. Even without labeled data, BiasLens shows strong agreement with traditional bias evaluation metrics (Spearman correlation r > 0.85). Moreover, BiasLens reveals forms of bias that are difficult to detect using existing methods. For example, in simulated clinical scenarios, a patient's insurance status can cause the LLM to produce biased diagnostic assessments. Overall, BiasLens offers a scalable, interpretable, and efficient paradigm for bias discovery, paving the way for improving fairness and transparency in LLMs.

Sentiment-Aware Recommendation Systems in E-Commerce: A Review from a Natural Language Processing Perspective

E-commerce platforms generate vast volumes of user feedback, such as star ratings, written reviews, and comments. However, most recommendation engines rely primarily on numerical scores, often overlooking the nuanced opinions embedded in free text. This paper comprehensively reviews sentiment-aware recommendation systems from a natural language processing perspective, covering advancements from 2023 to early 2025. It highlights the benefits of integrating sentiment analysis into e-commerce recommenders to enhance prediction accuracy and explainability through detailed opinion extraction. Our survey categorizes recent work into four main approaches: deep learning classifiers that combine sentiment embeddings with user item interactions, transformer based methods for nuanced feature extraction, graph neural networks that propagate sentiment signals, and conversational recommenders that adapt in real time to user feedback. We summarize model architectures and demonstrate how sentiment flows through recommendation pipelines, impacting dialogue-based suggestions. Key challenges include handling noisy or sarcastic text, dynamic user preferences, and bias mitigation. Finally, we outline research gaps and provide a roadmap for developing smarter, fairer, and more user-centric recommendation tools.

Multimodal Transformers are Hierarchical Modal-wise Heterogeneous Graphs

Multimodal Sentiment Analysis (MSA) is a rapidly developing field that integrates multimodal information to recognize sentiments, and existing models have made significant progress in this area. The central challenge in MSA is multimodal fusion, which is predominantly addressed by Multimodal Transformers (MulTs). Although act as the paradigm, MulTs suffer from efficiency concerns. In this work, from the perspective of efficiency optimization, we propose and prove that MulTs are hierarchical modal-wise heterogeneous graphs (HMHGs), and we introduce the graph-structured representation pattern of MulTs. Based on this pattern, we propose an Interlaced Mask (IM) mechanism to design the Graph-Structured and Interlaced-Masked Multimodal Transformer (GsiT). It is formally equivalent to MulTs which achieves an efficient weight-sharing mechanism without information disorder through IM, enabling All-Modal-In-One fusion with only 1/3 of the parameters of pure MulTs. A Triton kernel called Decomposition is implemented to ensure avoiding additional computational overhead. Moreover, it achieves significantly higher performance than traditional MulTs. To further validate the effectiveness of GsiT itself and the HMHG concept, we integrate them into multiple state-of-the-art models and demonstrate notable performance improvements and parameter reduction on widely used MSA datasets.

Emotions in the Loop: A Survey of Affective Computing for Emotional Support

In a world where technology is increasingly embedded in our everyday experiences, systems that sense and respond to human emotions are elevating digital interaction. At the intersection of artificial intelligence and human-computer interaction, affective computing is emerging with innovative solutions where machines are humanized by enabling them to process and respond to user emotions. This survey paper explores recent research contributions in affective computing applications in the area of emotion recognition, sentiment analysis and personality assignment developed using approaches like large language models (LLMs), multimodal techniques, and personalized AI systems. We analyze the key contributions and innovative methodologies applied by the selected research papers by categorizing them into four domains: AI chatbot applications, multimodal input systems, mental health and therapy applications, and affective computing for safety applications. We then highlight the technological strengths as well as the research gaps and challenges related to these studies. Furthermore, the paper examines the datasets used in each study, highlighting how modality, scale, and diversity impact the development and performance of affective models. Finally, the survey outlines ethical considerations and proposes future directions to develop applications that are more safe, empathetic and practical.