PersonaBOT: Bringing Customer Personas to Life with LLMs and RAG

The introduction of Large Language Models (LLMs) has significantly transformed Natural Language Processing (NLP) applications by enabling more advanced analysis of customer personas. At Volvo Construction Equipment (VCE), customer personas have traditionally been developed through qualitative methods, which are time-consuming and lack scalability. The main objective of this paper is to generate synthetic customer personas and integrate them into a Retrieval-Augmented Generation (RAG) chatbot to support decision-making in business processes. To this end, we first focus on developing a persona-based RAG chatbot integrated with verified personas. Next, synthetic personas are generated using Few-Shot and Chain-of-Thought (CoT) prompting techniques and evaluated based on completeness, relevance, and consistency using McNemar's test. In the final step, the chatbot's knowledge base is augmented with synthetic personas and additional segment information to assess improvements in response accuracy and practical utility. Key findings indicate that Few-Shot prompting outperformed CoT in generating more complete personas, while CoT demonstrated greater efficiency in terms of response time and token usage. After augmenting the knowledge base, the average accuracy rating of the chatbot increased from 5.88 to 6.42 on a 10-point scale, and 81.82% of participants found the updated system useful in business contexts.

SWE-Dev: Evaluating and Training Autonomous Feature-Driven Software Development

Large Language Models (LLMs) have shown strong capability in diverse software engineering tasks, e.g. code completion, bug fixing, and document generation. However, feature-driven development (FDD), a highly prevalent real-world task that involves developing new functionalities for large, existing codebases, remains underexplored. We therefore introduce SWE-Dev, the first large-scale dataset (with 14,000 training and 500 test samples) designed to evaluate and train autonomous coding systems on real-world feature development tasks. To ensure verifiable and diverse training, SWE-Dev uniquely provides all instances with a runnable environment and its developer-authored executable unit tests. This collection not only provides high-quality data for Supervised Fine-Tuning (SFT), but also enables Reinforcement Learning (RL) by delivering accurate reward signals from executable unit tests. Our extensive evaluations on SWE-Dev, covering 17 chatbot LLMs, 10 reasoning models, and 10 Multi-Agent Systems (MAS), reveal that FDD is a profoundly challenging frontier for current AI (e.g., Claude-3.7-Sonnet achieves only 22.45\% Pass@3 on the hard test split). Crucially, we demonstrate that SWE-Dev serves as an effective platform for model improvement: fine-tuning on training set enabled a 7B model comparable to GPT-4o on \textit{hard} split, underscoring the value of its high-quality training data. Code is available here \href{https://github.com/justLittleWhite/SWE-Dev}{https://github.com/justLittleWhite/SWE-Dev}.

EnSToM: Enhancing Dialogue Systems with Entropy-Scaled Steering Vectors for Topic Maintenance

Small large language models (sLLMs) offer the advantage of being lightweight and efficient, which makes them suitable for resource-constrained environments. However, sLLMs often struggle to maintain topic consistency in task-oriented dialogue systems, which is critical for scenarios such as service chatbots. Specifically, it is important to ensure that the model denies off-topic or malicious inputs and adheres to its intended functionality so as to prevent potential misuse and uphold reliability. Towards this, existing activation engineering approaches have been proposed to manipulate internal activations during inference. While these methods are effective in certain scenarios, our preliminary experiments reveal their limitations in ensuring topic adherence. Therefore, to address this, we propose a novel approach termed Entropy-scaled Steering vectors for Topic Maintenance (EnSToM). EnSToM dynamically adjusts the steering intensity based on input uncertainty, which allows the model to handle off-topic distractors effectively while preserving on-topic accuracy. Our experiments demonstrate that EnSToM achieves significant performance gain with a relatively small data size compared to fine-tuning approaches. By improving topic adherence without compromising efficiency, our approach provides a robust solution for enhancing sLLM-based dialogue systems.

X-MAS: Towards Building Multi-Agent Systems with Heterogeneous LLMs

LLM-based multi-agent systems (MAS) extend the capabilities of single LLMs by enabling cooperation among multiple specialized agents. However, most existing MAS frameworks rely on a single LLM to drive all agents, constraining the system's intelligence to the limit of that model. This paper explores the paradigm of heterogeneous LLM-driven MAS (X-MAS), where agents are powered by diverse LLMs, elevating the system's potential to the collective intelligence of diverse LLMs. We introduce X-MAS-Bench, a comprehensive testbed designed to evaluate the performance of various LLMs across different domains and MAS-related functions. As an extensive empirical study, we assess 27 LLMs across 5 domains (encompassing 21 test sets) and 5 functions, conducting over 1.7 million evaluations to identify optimal model selections for each domain-function combination. Building on these findings, we demonstrate that transitioning from homogeneous to heterogeneous LLM-driven MAS can significantly enhance system performance without requiring structural redesign. Specifically, in a chatbot-only MAS scenario, the heterogeneous configuration yields up to 8.4\% performance improvement on the MATH dataset. In a mixed chatbot-reasoner scenario, the heterogeneous MAS could achieve a remarkable 47\% performance boost on the AIME dataset. Our results underscore the transformative potential of heterogeneous LLMs in MAS, highlighting a promising avenue for advancing scalable, collaborative AI systems.

Hunyuan-TurboS: Advancing Large Language Models through Mamba-Transformer Synergy and Adaptive Chain-of-Thought

As Large Language Models (LLMs) rapidly advance, we introduce Hunyuan-TurboS, a novel large hybrid Transformer-Mamba Mixture of Experts (MoE) model. It synergistically combines Mamba's long-sequence processing efficiency with Transformer's superior contextual understanding. Hunyuan-TurboS features an adaptive long-short chain-of-thought (CoT) mechanism, dynamically switching between rapid responses for simple queries and deep "thinking" modes for complex problems, optimizing computational resources. Architecturally, this 56B activated (560B total) parameter model employs 128 layers (Mamba2, Attention, FFN) with an innovative AMF/MF block pattern. Faster Mamba2 ensures linear complexity, Grouped-Query Attention minimizes KV cache, and FFNs use an MoE structure. Pre-trained on 16T high-quality tokens, it supports a 256K context length and is the first industry-deployed large-scale Mamba model. Our comprehensive post-training strategy enhances capabilities via Supervised Fine-Tuning (3M instructions), a novel Adaptive Long-short CoT Fusion method, Multi-round Deliberation Learning for iterative improvement, and a two-stage Large-scale Reinforcement Learning process targeting STEM and general instruction-following. Evaluations show strong performance: overall top 7 rank on LMSYS Chatbot Arena with a score of 1356, outperforming leading models like Gemini-2.0-Flash-001 (1352) and o4-mini-2025-04-16 (1345). TurboS also achieves an average of 77.9% across 23 automated benchmarks. Hunyuan-TurboS balances high performance and efficiency, offering substantial capabilities at lower inference costs than many reasoning models, establishing a new paradigm for efficient large-scale pre-trained models.

AI vs. Human Judgment of Content Moderation: LLM-as-a-Judge and Ethics-Based Response Refusals

As large language models (LLMs) are increasingly deployed in high-stakes settings, their ability to refuse ethically sensitive prompts-such as those involving hate speech or illegal activities-has become central to content moderation and responsible AI practices. While refusal responses can be viewed as evidence of ethical alignment and safety-conscious behavior, recent research suggests that users may perceive them negatively. At the same time, automated assessments of model outputs are playing a growing role in both evaluation and training. In particular, LLM-as-a-Judge frameworks-in which one model is used to evaluate the output of another-are now widely adopted to guide benchmarking and fine-tuning. This paper examines whether such model-based evaluators assess refusal responses differently than human users. Drawing on data from Chatbot Arena and judgments from two AI judges (GPT-4o and Llama 3 70B), we compare how different types of refusals are rated. We distinguish ethical refusals, which explicitly cite safety or normative concerns (e.g., "I can't help with that because it may be harmful"), and technical refusals, which reflect system limitations (e.g., "I can't answer because I lack real-time data"). We find that LLM-as-a-Judge systems evaluate ethical refusals significantly more favorably than human users, a divergence not observed for technical refusals. We refer to this divergence as a moderation bias-a systematic tendency for model-based evaluators to reward refusal behaviors more than human users do. This raises broader questions about transparency, value alignment, and the normative assumptions embedded in automated evaluation systems.

Alignment Under Pressure: The Case for Informed Adversaries When Evaluating LLM Defenses

Large language models (LLMs) are rapidly deployed in real-world applications ranging from chatbots to agentic systems. Alignment is one of the main approaches used to defend against attacks such as prompt injection and jailbreaks. Recent defenses report near-zero Attack Success Rates (ASR) even against Greedy Coordinate Gradient (GCG), a white-box attack that generates adversarial suffixes to induce attacker-desired outputs. However, this search space over discrete tokens is extremely large, making the task of finding successful attacks difficult. GCG has, for instance, been shown to converge to local minima, making it sensitive to initialization choices. In this paper, we assess the future-proof robustness of these defenses using a more informed threat model: attackers who have access to some information about the alignment process. Specifically, we propose an informed white-box attack leveraging the intermediate model checkpoints to initialize GCG, with each checkpoint acting as a stepping stone for the next one. We show this approach to be highly effective across state-of-the-art (SOTA) defenses and models. We further show our informed initialization to outperform other initialization methods and show a gradient-informed checkpoint selection strategy to greatly improve attack performance and efficiency. Importantly, we also show our method to successfully find universal adversarial suffixes -- single suffixes effective across diverse inputs. Our results show that, contrary to previous beliefs, effective adversarial suffixes do exist against SOTA alignment-based defenses, that these can be found by existing attack methods when adversaries exploit alignment knowledge, and that even universal suffixes exist. Taken together, our results highlight the brittleness of current alignment-based methods and the need to consider stronger threat models when testing the safety of LLMs.

Evaluating the efficacy of LLM Safety Solutions : The Palit Benchmark Dataset

Large Language Models (LLMs) are increasingly integrated into critical systems in industries like healthcare and finance. Users can often submit queries to LLM-enabled chatbots, some of which can enrich responses with information retrieved from internal databases storing sensitive data. This gives rise to a range of attacks in which a user submits a malicious query and the LLM-system outputs a response that creates harm to the owner, such as leaking internal data or creating legal liability by harming a third-party. While security tools are being developed to counter these threats, there is little formal evaluation of their effectiveness and usability. This study addresses this gap by conducting a thorough comparative analysis of LLM security tools. We identified 13 solutions (9 closed-source, 4 open-source), but only 7 were evaluated due to a lack of participation by proprietary model owners.To evaluate, we built a benchmark dataset of malicious prompts, and evaluate these tools performance against a baseline LLM model (ChatGPT-3.5-Turbo). Our results show that the baseline model has too many false positives to be used for this task. Lakera Guard and ProtectAI LLM Guard emerged as the best overall tools showcasing the tradeoff between usability and performance. The study concluded with recommendations for greater transparency among closed source providers, improved context-aware detections, enhanced open-source engagement, increased user awareness, and the adoption of more representative performance metrics.

Beyond Words: Multimodal LLM Knows When to Speak

While large language model (LLM)-based chatbots have demonstrated strong capabilities in generating coherent and contextually relevant responses, they often struggle with understanding when to speak, particularly in delivering brief, timely reactions during ongoing conversations. This limitation arises largely from their reliance on text input, lacking the rich contextual cues in real-world human dialogue. In this work, we focus on real-time prediction of response types, with an emphasis on short, reactive utterances that depend on subtle, multimodal signals across vision, audio, and text. To support this, we introduce a new multimodal dataset constructed from real-world conversational videos, containing temporally aligned visual, auditory, and textual streams. This dataset enables fine-grained modeling of response timing in dyadic interactions. Building on this dataset, we propose MM-When2Speak, a multimodal LLM-based model that adaptively integrates visual, auditory, and textual context to predict when a response should occur, and what type of response is appropriate. Experiments show that MM-When2Speak significantly outperforms state-of-the-art unimodal and LLM-based baselines, achieving up to a 4x improvement in response timing accuracy over leading commercial LLMs. These results underscore the importance of multimodal inputs for producing timely, natural, and engaging conversational AI.

Decentralized Arena: Towards Democratic and Scalable Automatic Evaluation of Language Models

The recent explosion of large language models (LLMs), each with its own general or specialized strengths, makes scalable, reliable benchmarking more urgent than ever. Standard practices nowadays face fundamental trade-offs: closed-ended question-based benchmarks (eg MMLU) struggle with saturation as newer models emerge, while crowd-sourced leaderboards (eg Chatbot Arena) rely on costly and slow human judges. Recently, automated methods (eg LLM-as-a-judge) shed light on the scalability, but risk bias by relying on one or a few "authority" models. To tackle these issues, we propose Decentralized Arena (dearena), a fully automated framework leveraging collective intelligence from all LLMs to evaluate each other. It mitigates single-model judge bias by democratic, pairwise evaluation, and remains efficient at scale through two key components: (1) a coarse-to-fine ranking algorithm for fast incremental insertion of new models with sub-quadratic complexity, and (2) an automatic question selection strategy for the construction of new evaluation dimensions. Across extensive experiments across 66 LLMs, dearena attains up to 97% correlation with human judgements, while significantly reducing the cost. Our code and data will be publicly released on https://github.com/maitrix-org/de-arena.