Embracing Uncertainty: Adaptive Vague Preference Policy Learning for Multi-round Conversational Recommendation

Conversational recommendation systems (CRS) effectively address information asymmetry by dynamically eliciting user preferences through multi-turn interactions. Existing CRS widely assumes that users have clear preferences. Under this assumption, the agent will completely trust the user feedback and treat the accepted or rejected signals as strong indicators to filter items and reduce the candidate space, which may lead to the problem of over-filtering. However, in reality, users' preferences are often vague and volatile, with uncertainty about their desires and changing decisions during interactions. To address this issue, we introduce a novel scenario called Vague Preference Multi-round Conversational Recommendation (VPMCR), which considers users' vague and volatile preferences in CRS.VPMCR employs a soft estimation mechanism to assign a non-zero confidence score for all candidate items to be displayed, naturally avoiding the over-filtering problem. In the VPMCR setting, we introduce an solution called Adaptive Vague Preference Policy Learning (AVPPL), which consists of two main components: Uncertainty-aware Soft Estimation (USE) and Uncertainty-aware Policy Learning (UPL). USE estimates the uncertainty of users' vague feedback and captures their dynamic preferences using a choice-based preferences extraction module and a time-aware decaying strategy. UPL leverages the preference distribution estimated by USE to guide the conversation and adapt to changes in users' preferences to make recommendations or ask for attributes. Our extensive experiments demonstrate the effectiveness of our method in the VPMCR scenario, highlighting its potential for practical applications and improving the overall performance and applicability of CRS in real-world settings, particularly for users with vague or dynamic preferences.

KuaiRand: An Unbiased Sequential Recommendation Dataset with Randomly Exposed Videos

Recommender systems deployed in real-world applications can have inherent exposure bias, which leads to the biased logged data plaguing the researchers. A fundamental way to address this thorny problem is to collect users' interactions on randomly expose items, i.e., the missing-at-random data. A few works have asked certain users to rate or select randomly recommended items, e.g., Yahoo!, Coat, and OpenBandit. However, these datasets are either too small in size or lack key information, such as unique user ID or the features of users/items. In this work, we present KuaiRand, an unbiased sequential recommendation dataset containing millions of intervened interactions on randomly exposed videos, collected from the video-sharing mobile App, Kuaishou. Different from existing datasets, KuaiRand records 12 kinds of user feedback signals (e.g., click, like, and view time) on randomly exposed videos inserted in the recommendation feeds in two weeks. To facilitate model learning, we further collect rich features of users and items as well as users' behavior history. By releasing this dataset, we enable the research of advanced debiasing large-scale recommendation scenarios for the first time. Also, with its distinctive features, KuaiRand can support various other research directions such as interactive recommendation, long sequential behavior modeling, and multi-task learning. The dataset and its news will be available at https://kuairand.com.

CIRS: Bursting Filter Bubbles by Counterfactual Interactive Recommender System

While personalization increases the utility of recommender systems, it also brings the issue of filter bubbles. E.g., if the system keeps exposing and recommending the items that the user is interested in, it may also make the user feel bored and less satisfied. Existing work studies filter bubbles in static recommendation, where the effect of overexposure is hard to capture. In contrast, we believe it is more meaningful to study the issue in interactive recommendation and optimize long-term user satisfaction. Nevertheless, it is unrealistic to train the model online due to the high cost. As such, we have to leverage offline training data and disentangle the causal effect on user satisfaction. To achieve this goal, we propose a counterfactual interactive recommender system (CIRS) that augments offline reinforcement learning (offline RL) with causal inference. The basic idea is to first learn a causal user model on historical data to capture the overexposure effect of items on user satisfaction. It then uses the learned causal user model to help the planning of the RL policy. To conduct evaluation offline, we innovatively create an authentic RL environment (KuaiEnv) based on a real-world fully observed user rating dataset. The experiments show the effectiveness of CIRS in bursting filter bubbles and achieving long-term success in interactive recommendation. The implementation of CIRS is available via https://github.com/chongminggao/CIRS-codes.

KuaiRec: A Fully-observed Dataset for Recommender Systems

Recommender systems are usually developed and evaluated on the historical user-item logs. However, most offline recommendation datasets are highly sparse and contain various biases, which hampers the evaluation of recommendation policies. Existing efforts aim to improve the data quality by collecting users' preferences on randomly selected items (e.g., Yahoo! and Coat). However, they still suffer from the high variance issue caused by the sparsely observed data. To fundamentally solve the problem, we present KuaiRec, a fully-observed dataset collected from the social video-sharing mobile App, Kuaishou. The feedback of 1,411 users on almost all of the 3,327 videos is explicitly observed. To the best of our knowledge, this is the first real-world fully-observed dataset with millions of user-item interactions in recommendation. To demonstrate the advantage of KuaiRec, we leverage it to explore the key questions in evaluating conversational recommender systems. The experimental results show that two factors in traditional partially-observed data -- the data density and the exposure bias -- greatly affect the evaluation results. This entails the significance of our fully-observed data in researching many directions in recommender systems, e.g., the unbiased recommendation, interactive/conversational recommendation, and evaluation. We release the dataset and the pipeline implementation for evaluation at https://chongminggao.github.io/KuaiRec/.

Seamlessly Unifying Attributes and Items: Conversational Recommendation for Cold-Start Users

Static recommendation methods like collaborative filtering suffer from the inherent limitation of performing real-time personalization for cold-start users. Online recommendation, e.g., multi-armed bandit approach, addresses this limitation by interactively exploring user preference online and pursuing the exploration-exploitation (EE) trade-off. However, existing bandit-based methods model recommendation actions homogeneously. Specifically, they only consider the items as the arms, being incapable of handling the item attributes, which naturally provide interpretable information of user's current demands and can effectively filter out undesired items. In this work, we consider the conversational recommendation for cold-start users, where a system can both ask the attributes from and recommend items to a user interactively. This important scenario was studied in a recent work. However, it employs a hand-crafted function to decide when to ask attributes or make recommendations. Such separate modeling of attributes and items makes the effectiveness of the system highly rely on the choice of the hand-crafted function, thus introducing fragility to the system. To address this limitation, we seamlessly unify attributes and items in the same arm space and achieve their EE trade-offs automatically using the framework of Thompson Sampling. Our Conversational Thompson Sampling (ConTS) model holistically solves all questions in conversational recommendation by choosing the arm with the maximal reward to play. Extensive experiments on three benchmark datasets show that ConTS outperforms the state-of-the-art methods Conversational UCB (ConUCB) and Estimation-Action-Reflection model in both metrics of success rate and average number of conversation turns.