Enhancing Empathetic and Emotion Support Dialogue Generation with Prophetic Commonsense Inference

The interest in Empathetic and Emotional Support conversations among the public has significantly increased. To offer more sensitive and understanding responses, leveraging commonsense knowledge has become a common strategy to better understand psychological aspects and causality. However, such commonsense inferences can be out of context and unable to predict upcoming dialogue themes, resulting in responses that lack coherence and empathy. To remedy this issue, we present Prophetic Commonsense Inference, an innovative paradigm for inferring commonsense knowledge. By harnessing the capabilities of Large Language Models in understanding dialogue and making commonsense deductions, we train tunable models to bridge the gap between past and potential future dialogues. Extensive experiments conducted on EmpatheticDialogues and Emotion Support Conversation show that equipping dialogue agents with our proposed prophetic commonsense inference significantly enhances the quality of their responses.

Multi-level Adaptive Contrastive Learning for Knowledge Internalization in Dialogue Generation

Knowledge-grounded dialogue generation aims to mitigate the issue of text degeneration by incorporating external knowledge to supplement the context. However, the model often fails to internalize this information into responses in a human-like manner. Instead, it simply inserts segments of the provided knowledge into generic responses. As a result, the generated responses tend to be tedious, incoherent, and in lack of interactivity which means the degeneration problem is still unsolved. In this work, we first find that such copying-style degeneration is primarily due to the weak likelihood objective, which allows the model to "cheat" the objective by merely duplicating knowledge segments in a superficial pattern matching based on overlap. To overcome this challenge, we then propose a Multi-level Adaptive Contrastive Learning (MACL) framework that dynamically samples negative examples and subsequently penalizes degeneration behaviors at both the token-level and sequence-level. Extensive experiments on the WoW dataset demonstrate the effectiveness of our approach across various pre-trained models.