APP: Adaptive Prototypical Pseudo-Labeling for Few-shot OOD Detection

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling (APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resource OOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD\&IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

Continual Generalized Intent Discovery: Marching Towards Dynamic and Open-world Intent Recognition

In a practical dialogue system, users may input out-of-domain (OOD) queries. The Generalized Intent Discovery (GID) task aims to discover OOD intents from OOD queries and extend them to the in-domain (IND) classifier. However, GID only considers one stage of OOD learning, and needs to utilize the data in all previous stages for joint training, which limits its wide application in reality. In this paper, we introduce a new task, Continual Generalized Intent Discovery (CGID), which aims to continuously and automatically discover OOD intents from dynamic OOD data streams and then incrementally add them to the classifier with almost no previous data, thus moving towards dynamic intent recognition in an open world. Next, we propose a method called Prototype-guided Learning with Replay and Distillation (PLRD) for CGID, which bootstraps new intent discovery through class prototypes and balances new and old intents through data replay and feature distillation. Finally, we conduct detailed experiments and analysis to verify the effectiveness of PLRD and understand the key challenges of CGID for future research.

Large Language Models Meet Open-World Intent Discovery and Recognition: An Evaluation of ChatGPT

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

DemoNSF: A Multi-task Demonstration-based Generative Framework for Noisy Slot Filling Task

Recently, prompt-based generative frameworks have shown impressive capabilities in sequence labeling tasks. However, in practical dialogue scenarios, relying solely on simplistic templates and traditional corpora presents a challenge for these methods in generalizing to unknown input perturbations. To address this gap, we propose a multi-task demonstration based generative framework for noisy slot filling, named DemoNSF. Specifically, we introduce three noisy auxiliary tasks, namely noisy recovery (NR), random mask (RM), and hybrid discrimination (HD), to implicitly capture semantic structural information of input perturbations at different granularities. In the downstream main task, we design a noisy demonstration construction strategy for the generative framework, which explicitly incorporates task-specific information and perturbed distribution during training and inference. Experiments on two benchmarks demonstrate that DemoNSF outperforms all baseline methods and achieves strong generalization. Further analysis provides empirical guidance for the practical application of generative frameworks. Our code is released at https://github.com/dongguanting/Demo-NSF.

Revisit Input Perturbation Problems for LLMs: A Unified Robustness Evaluation Framework for Noisy Slot Filling Task

With the increasing capabilities of large language models (LLMs), these high-performance models have achieved state-of-the-art results on a wide range of natural language processing (NLP) tasks. However, the models' performance on commonly-used benchmark datasets often fails to accurately reflect their reliability and robustness when applied to real-world noisy data. To address these challenges, we propose a unified robustness evaluation framework based on the slot-filling task to systematically evaluate the dialogue understanding capability of LLMs in diverse input perturbation scenarios. Specifically, we construct a input perturbation evaluation dataset, Noise-LLM, which contains five types of single perturbation and four types of mixed perturbation data. Furthermore, we utilize a multi-level data augmentation method (character, word, and sentence levels) to construct a candidate data pool, and carefully design two ways of automatic task demonstration construction strategies (instance-level and entity-level) with various prompt templates. Our aim is to assess how well various robustness methods of LLMs perform in real-world noisy scenarios. The experiments have demonstrated that the current open-source LLMs generally achieve limited perturbation robustness performance. Based on these experimental observations, we make some forward-looking suggestions to fuel the research in this direction.

Towards Robust and Generalizable Training: An Empirical Study of Noisy Slot Filling for Input Perturbations

In real dialogue scenarios, as there are unknown input noises in the utterances, existing supervised slot filling models often perform poorly in practical applications. Even though there are some studies on noise-robust models, these works are only evaluated on rule-based synthetic datasets, which is limiting, making it difficult to promote the research of noise-robust methods. In this paper, we introduce a noise robustness evaluation dataset named Noise-SF for slot filling task. The proposed dataset contains five types of human-annotated noise, and all those noises are exactly existed in real extensive robust-training methods of slot filling into the proposed framework. By conducting exhaustive empirical evaluation experiments on Noise-SF, we find that baseline models have poor performance in robustness evaluation, and the proposed framework can effectively improve the robustness of models. Based on the empirical experimental results, we make some forward-looking suggestions to fuel the research in this direction. Our dataset Noise-SF will be released at https://github.com/dongguanting/Noise-SF.

A Multi-Task Semantic Decomposition Framework with Task-specific Pre-training for Few-Shot NER

The objective of few-shot named entity recognition is to identify named entities with limited labeled instances. Previous works have primarily focused on optimizing the traditional token-wise classification framework, while neglecting the exploration of information based on NER data characteristics. To address this issue, we propose a Multi-Task Semantic Decomposition Framework via Joint Task-specific Pre-training (MSDP) for few-shot NER. Drawing inspiration from demonstration-based and contrastive learning, we introduce two novel pre-training tasks: Demonstration-based Masked Language Modeling (MLM) and Class Contrastive Discrimination. These tasks effectively incorporate entity boundary information and enhance entity representation in Pre-trained Language Models (PLMs). In the downstream main task, we introduce a multi-task joint optimization framework with the semantic decomposing method, which facilitates the model to integrate two different semantic information for entity classification. Experimental results of two few-shot NER benchmarks demonstrate that MSDP consistently outperforms strong baselines by a large margin. Extensive analyses validate the effectiveness and generalization of MSDP.

Generative Zero-Shot Prompt Learning for Cross-Domain Slot Filling with Inverse Prompting

Zero-shot cross-domain slot filling aims to transfer knowledge from the labeled source domain to the unlabeled target domain. Existing models either encode slot descriptions and examples or design handcrafted question templates using heuristic rules, suffering from poor generalization capability or robustness. In this paper, we propose a generative zero-shot prompt learning framework for cross-domain slot filling, both improving generalization and robustness than previous work. Besides, we introduce a novel inverse prompting strategy to distinguish different slot types to avoid the multiple prediction problem, and an efficient prompt-tuning strategy to boost higher performance by only training fewer prompt parameters. Experiments and analysis demonstrate the effectiveness of our proposed framework, especially huge improvements (+13.44% F1) on the unseen slots.

Seen to Unseen: Exploring Compositional Generalization of Multi-Attribute Controllable Dialogue Generation

Existing controllable dialogue generation work focuses on the single-attribute control and lacks generalization capability to out-of-distribution multiple attribute combinations. In this paper, we explore the compositional generalization for multi-attribute controllable dialogue generation where a model can learn from seen attribute values and generalize to unseen combinations. We propose a prompt-based disentangled controllable dialogue generation model, DCG. It learns attribute concept composition by generating attribute-oriented prompt vectors and uses a disentanglement loss to disentangle different attributes for better generalization. Besides, we design a unified reference-free evaluation framework for multiple attributes with different levels of granularities. Experiment results on two benchmarks prove the effectiveness of our method and the evaluation metric.

FutureTOD: Teaching Future Knowledge to Pre-trained Language Model for Task-Oriented Dialogue

Pre-trained language models based on general text enable huge success in the NLP scenario. But the intrinsical difference of linguistic patterns between general text and task-oriented dialogues makes existing pre-trained language models less useful in practice. Current dialogue pre-training methods rely on a contrastive framework and face the challenges of both selecting true positives and hard negatives. In this paper, we propose a novel dialogue pre-training model, FutureTOD, which distills future knowledge to the representation of the previous dialogue context using a self-training framework. Our intuition is that a good dialogue representation both learns local context information and predicts future information. Extensive experiments on diverse downstream dialogue tasks demonstrate the effectiveness of our model, especially the generalization, robustness, and learning discriminative dialogue representations capabilities.