Beyond the Known: Investigating LLMs Performance on Out-of-Domain Intent Detection

Out-of-domain (OOD) intent detection aims to examine whether the user's query falls outside the predefined domain of the system, which is crucial for the proper functioning of task-oriented dialogue (TOD) systems. Previous methods address it by fine-tuning discriminative models. Recently, some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, but it is still unclear for their ability on OOD detection task.This paper conducts a comprehensive evaluation of LLMs under various experimental settings, and then outline the strengths and weaknesses of LLMs. We find that LLMs exhibit strong zero-shot and few-shot capabilities, but is still at a disadvantage compared to models fine-tuned with full resource. More deeply, through a series of additional analysis experiments, we discuss and summarize the challenges faced by LLMs and provide guidance for future work including injecting domain knowledge, strengthening knowledge transfer from IND(In-domain) to OOD, and understanding long instructions.

Knowledge Editing on Black-box Large Language Models

Knowledge editing (KE) aims to efficiently and precisely modify the behavior of large language models (LLMs) to update specific knowledge without negatively influencing other knowledge. Current research primarily focuses on white-box LLMs editing, overlooking an important scenario: black-box LLMs editing, where LLMs are accessed through interfaces and only textual output is available. In this paper, we first officially introduce KE on black-box LLMs and then propose a comprehensive evaluation framework to overcome the limitations of existing evaluations that are not applicable to black-box LLMs editing and lack comprehensiveness. To tackle privacy leaks of editing data and style over-editing in current methods, we introduce a novel postEdit framework, resolving privacy concerns through downstream post-processing and maintaining textual style consistency via fine-grained editing to original responses. Experiments and analysis on two benchmarks demonstrate that postEdit outperforms all baselines and achieves strong generalization, especially with huge improvements on style retention (average $+20.82\%\uparrow$).

DolphCoder: Echo-Locating Code Large Language Models with Diverse and Multi-Objective Instruction Tuning

Code Large Language Models (Code LLMs) have demonstrated outstanding performance in code-related tasks. Several instruction tuning approaches have been proposed to boost the code generation performance of pre-trained Code LLMs. In this paper, we introduce a diverse instruction model (DolphCoder) with self-evaluating for code generation. It learns diverse instruction targets and combines a code evaluation objective to enhance its code generation ability. Our model achieves superior performance on the HumanEval and MBPP benchmarks, demonstrating new insights for future code instruction tuning work. Our key findings are: (1) Augmenting more diverse responses with distinct reasoning paths increases the code capability of LLMs. (2) Improving one's ability to evaluate the correctness of code solutions also enhances their ability to create it.

APP: Adaptive Prototypical Pseudo-Labeling for Few-shot OOD Detection

Detecting out-of-domain (OOD) intents from user queries is essential for a task-oriented dialogue system. Previous OOD detection studies generally work on the assumption that plenty of labeled IND intents exist. In this paper, we focus on a more practical few-shot OOD setting where there are only a few labeled IND data and massive unlabeled mixed data that may belong to IND or OOD. The new scenario carries two key challenges: learning discriminative representations using limited IND data and leveraging unlabeled mixed data. Therefore, we propose an adaptive prototypical pseudo-labeling (APP) method for few-shot OOD detection, including a prototypical OOD detection framework (ProtoOOD) to facilitate low-resource OOD detection using limited IND data, and an adaptive pseudo-labeling method to produce high-quality pseudo OOD\&IND labels. Extensive experiments and analysis demonstrate the effectiveness of our method for few-shot OOD detection.

Large Language Models Meet Open-World Intent Discovery and Recognition: An Evaluation of ChatGPT

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Continual Generalized Intent Discovery: Marching Towards Dynamic and Open-world Intent Recognition

In a practical dialogue system, users may input out-of-domain (OOD) queries. The Generalized Intent Discovery (GID) task aims to discover OOD intents from OOD queries and extend them to the in-domain (IND) classifier. However, GID only considers one stage of OOD learning, and needs to utilize the data in all previous stages for joint training, which limits its wide application in reality. In this paper, we introduce a new task, Continual Generalized Intent Discovery (CGID), which aims to continuously and automatically discover OOD intents from dynamic OOD data streams and then incrementally add them to the classifier with almost no previous data, thus moving towards dynamic intent recognition in an open world. Next, we propose a method called Prototype-guided Learning with Replay and Distillation (PLRD) for CGID, which bootstraps new intent discovery through class prototypes and balances new and old intents through data replay and feature distillation. Finally, we conduct detailed experiments and analysis to verify the effectiveness of PLRD and understand the key challenges of CGID for future research.

Decoupling Pseudo Label Disambiguation and Representation Learning for Generalized Intent Discovery

Generalized intent discovery aims to extend a closed-set in-domain intent classifier to an open-world intent set including in-domain and out-of-domain intents. The key challenges lie in pseudo label disambiguation and representation learning. Previous methods suffer from a coupling of pseudo label disambiguation and representation learning, that is, the reliability of pseudo labels relies on representation learning, and representation learning is restricted by pseudo labels in turn. In this paper, we propose a decoupled prototype learning framework (DPL) to decouple pseudo label disambiguation and representation learning. Specifically, we firstly introduce prototypical contrastive representation learning (PCL) to get discriminative representations. And then we adopt a prototype-based label disambiguation method (PLD) to obtain pseudo labels. We theoretically prove that PCL and PLD work in a collaborative fashion and facilitate pseudo label disambiguation. Experiments and analysis on three benchmark datasets show the effectiveness of our method.

UniNL: Aligning Representation Learning with Scoring Function for OOD Detection via Unified Neighborhood Learning

Detecting out-of-domain (OOD) intents from user queries is essential for avoiding wrong operations in task-oriented dialogue systems. The key challenge is how to distinguish in-domain (IND) and OOD intents. Previous methods ignore the alignment between representation learning and scoring function, limiting the OOD detection performance. In this paper, we propose a unified neighborhood learning framework (UniNL) to detect OOD intents. Specifically, we design a K-nearest neighbor contrastive learning (KNCL) objective for representation learning and introduce a KNN-based scoring function for OOD detection. We aim to align representation learning with scoring function. Experiments and analysis on two benchmark datasets show the effectiveness of our method.

Watch the Neighbors: A Unified K-Nearest Neighbor Contrastive Learning Framework for OOD Intent Discovery

Discovering out-of-domain (OOD) intent is important for developing new skills in task-oriented dialogue systems. The key challenges lie in how to transfer prior in-domain (IND) knowledge to OOD clustering, as well as jointly learn OOD representations and cluster assignments. Previous methods suffer from in-domain overfitting problem, and there is a natural gap between representation learning and clustering objectives. In this paper, we propose a unified K-nearest neighbor contrastive learning framework to discover OOD intents. Specifically, for IND pre-training stage, we propose a KCL objective to learn inter-class discriminative features, while maintaining intra-class diversity, which alleviates the in-domain overfitting problem. For OOD clustering stage, we propose a KCC method to form compact clusters by mining true hard negative samples, which bridges the gap between clustering and representation learning. Extensive experiments on three benchmark datasets show that our method achieves substantial improvements over the state-of-the-art methods.

Disentangling Confidence Score Distribution for Out-of-Domain Intent Detection with Energy-Based Learning

Detecting Out-of-Domain (OOD) or unknown intents from user queries is essential in a task-oriented dialog system. Traditional softmax-based confidence scores are susceptible to the overconfidence issue. In this paper, we propose a simple but strong energy-based score function to detect OOD where the energy scores of OOD samples are higher than IND samples. Further, given a small set of labeled OOD samples, we introduce an energy-based margin objective for supervised OOD detection to explicitly distinguish OOD samples from INDs. Comprehensive experiments and analysis prove our method helps disentangle confidence score distributions of IND and OOD data.\footnote{Our code is available at \url{https://github.com/pris-nlp/EMNLP2022-energy_for_OOD/}.}