Deconstructing the Veneer of Simplicity: Co-Designing Introductory Generative AI Workshops with Local Entrepreneurs

Generative AI platforms and features are permeating many aspects of work. Entrepreneurs from lean economies in particular are well positioned to outsource tasks to generative AI given limited resources. In this paper, we work to address a growing disparity in use of these technologies by building on a four-year partnership with a local entrepreneurial hub dedicated to equity in tech and entrepreneurship. Together, we co-designed an interactive workshops series aimed to onboard local entrepreneurs to generative AI platforms. Alongside four community-driven and iterative workshops with entrepreneurs across five months, we conducted interviews with 15 local entrepreneurs and community providers. We detail the importance of communal and supportive exposure to generative AI tools for local entrepreneurs, scaffolding actionable use (and supporting non-use), demystifying generative AI technologies by emphasizing entrepreneurial power, while simultaneously deconstructing the veneer of simplicity to address the many operational skills needed for successful application.

GenAudit: Fixing Factual Errors in Language Model Outputs with Evidence

LLMs can generate factually incorrect statements even when provided access to reference documents. Such errors can be dangerous in high-stakes applications (e.g., document-grounded QA for healthcare or finance). We present GenAudit -- a tool intended to assist fact-checking LLM responses for document-grounded tasks. GenAudit suggests edits to the LLM response by revising or removing claims that are not supported by the reference document, and also presents evidence from the reference for facts that do appear to have support. We train models to execute these tasks, and design an interactive interface to present suggested edits and evidence to users. Comprehensive evaluation by human raters shows that GenAudit can detect errors in 8 different LLM outputs when summarizing documents from diverse domains. To ensure that most errors are flagged by the system, we propose a method that can increase the error recall while minimizing impact on precision. We will release our tool (GenAudit) and fact-checking model for public use.

"What's important here?": Opportunities and Challenges of Using LLMs in Retrieving Information from Web Interfaces

Large language models (LLMs) that have been trained on a corpus that includes large amount of code exhibit a remarkable ability to understand HTML code. As web interfaces are primarily constructed using HTML, we design an in-depth study to see how LLMs can be used to retrieve and locate important elements for a user given query (i.e. task description) in a web interface. In contrast with prior works, which primarily focused on autonomous web navigation, we decompose the problem as an even atomic operation - Can LLMs identify the important information in the web page for a user given query? This decomposition enables us to scrutinize the current capabilities of LLMs and uncover the opportunities and challenges they present. Our empirical experiments show that while LLMs exhibit a reasonable level of performance in retrieving important UI elements, there is still a substantial room for improvement. We hope our investigation will inspire follow-up works in overcoming the current challenges in this domain.

Latent Phrase Matching for Dysarthric Speech

Many consumer speech recognition systems are not tuned for people with speech disabilities, resulting in poor recognition and user experience, especially for severe speech differences. Recent studies have emphasized interest in personalized speech models from people with atypical speech patterns. We propose a query-by-example-based personalized phrase recognition system that is trained using small amounts of speech, is language agnostic, does not assume a traditional pronunciation lexicon, and generalizes well across speech difference severities. On an internal dataset collected from 32 people with dysarthria, this approach works regardless of severity and shows a 60% improvement in recall relative to a commercial speech recognition system. On the public EasyCall dataset of dysarthric speech, our approach improves accuracy by 30.5%. Performance degrades as the number of phrases increases, but consistently outperforms ASR systems when trained with 50 unique phrases.

USB: A Unified Summarization Benchmark Across Tasks and Domains

An abundance of datasets exist for training and evaluating models on the task of summary generation.However, these datasets are often derived heuristically, and lack sufficient annotations to support research into all aspects of summarization, such as evidence extraction and controllable summarization. We introduce a benchmark comprising 8 tasks that require multi-dimensional understanding of summarization, e.g., surfacing evidence for a summary, assessing its correctness, and gauging its relevance to different topics. We compare various methods on this benchmark and discover that on multiple tasks, moderately-sized fine-tuned models consistently outperform much larger few-shot prompted language models. For factuality related tasks, we also evaluate existing heuristics to create training data and find that training on them performs worse than training on $20\times$ less human-labeled data. Our benchmark consists of data from 6 different domains, allowing us to study cross-domain performance of trained models. We find that for some tasks, the amount of training data matters more than the domain where it comes from, while for other tasks training specifically on data from the target domain, even if limited, is more beneficial. Our work fulfills the need for a well-annotated summarization benchmark with diverse tasks, and provides useful insights about the impact of the quality, size and domain of training data.

Downstream Datasets Make Surprisingly Good Pretraining Corpora

For most natural language processing tasks, the dominant practice is to finetune large pretrained transformer models (e.g., BERT) using smaller downstream datasets. Despite the success of this approach, it remains unclear to what extent these gains are attributable to the massive background corpora employed for pretraining versus to the pretraining objectives themselves. This paper introduces a large-scale study of self-pretraining, where the same (downstream) training data is used for both pretraining and finetuning. In experiments addressing both ELECTRA and RoBERTa models and 10 distinct downstream datasets, we observe that self-pretraining rivals standard pretraining on the BookWiki corpus (despite using around $10\times$--$500\times$ less data), outperforming the latter on $7$ and $5$ datasets, respectively. Surprisingly, these task-specific pretrained models often perform well on other tasks, including the GLUE benchmark. Our results suggest that in many scenarios, performance gains attributable to pretraining are driven primarily by the pretraining objective itself and are not always attributable to the incorporation of massive datasets. These findings are especially relevant in light of concerns about intellectual property and offensive content in web-scale pretraining data.

Improving Zero and Few-shot Generalization in Dialogue through Instruction Tuning

Instruction tuning is an emergent paradigm in NLP wherein natural language instructions are leveraged with language models to induce zero-shot performance on unseen tasks. Instructions have been shown to enable good performance on unseen tasks and datasets in both large and small language models. Dialogue is an especially interesting area to explore instruction tuning because dialogue systems perform multiple kinds of tasks related to language (e.g., natural language understanding and generation, domain-specific interaction), yet instruction tuning has not been systematically explored for dialogue-related tasks. We introduce InstructDial, an instruction tuning framework for dialogue, which consists of a repository of 48 diverse dialogue tasks in a unified text-to-text format created from 59 openly available dialogue datasets. Next, we explore cross-task generalization ability on models tuned on InstructDial across diverse dialogue tasks. Our analysis reveals that InstructDial enables good zero-shot performance on unseen datasets and tasks such as dialogue evaluation and intent detection, and even better performance in a few-shot setting. To ensure that models adhere to instructions, we introduce novel meta-tasks. We establish benchmark zero-shot and few-shot performance of models trained using the proposed framework on multiple dialogue tasks.

Target-Guided Dialogue Response Generation Using Commonsense and Data Augmentation

Target-guided response generation enables dialogue systems to smoothly transition a conversation from a dialogue context toward a target sentence. Such control is useful for designing dialogue systems that direct a conversation toward specific goals, such as creating non-obtrusive recommendations or introducing new topics in the conversation. In this paper, we introduce a new technique for target-guided response generation, which first finds a bridging path of commonsense knowledge concepts between the source and the target, and then uses the identified bridging path to generate transition responses. Additionally, we propose techniques to re-purpose existing dialogue datasets for target-guided generation. Experiments reveal that the proposed techniques outperform various baselines on this task. Finally, we observe that the existing automated metrics for this task correlate poorly with human judgement ratings. We propose a novel evaluation metric that we demonstrate is more reliable for target-guided response evaluation. Our work generally enables dialogue system designers to exercise more control over the conversations that their systems produce.

Nonverbal Sound Detection for Disordered Speech

Voice assistants have become an essential tool for people with various disabilities because they enable complex phone- or tablet-based interactions without the need for fine-grained motor control, such as with touchscreens. However, these systems are not tuned for the unique characteristics of individuals with speech disorders, including many of those who have a motor-speech disorder, are deaf or hard of hearing, have a severe stutter, or are minimally verbal. We introduce an alternative voice-based input system which relies on sound event detection using fifteen nonverbal mouth sounds like "pop," "click," or "eh." This system was designed to work regardless of ones' speech abilities and allows full access to existing technology. In this paper, we describe the design of a dataset, model considerations for real-world deployment, and efforts towards model personalization. Our fully-supervised model achieves segment-level precision and recall of 88.6% and 88.4% on an internal dataset of 710 adults, while achieving 0.31 false positives per hour on aggressors such as speech. Five-shot personalization enables satisfactory performance in 84.5% of cases where the generic model fails.

Synthesizing Adversarial Negative Responses for Robust Response Ranking and Evaluation

Open-domain neural dialogue models have achieved high performance in response ranking and evaluation tasks. These tasks are formulated as a binary classification of responses given in a dialogue context, and models generally learn to make predictions based on context-response content similarity. However, over-reliance on content similarity makes the models less sensitive to the presence of inconsistencies, incorrect time expressions and other factors important for response appropriateness and coherence. We propose approaches for automatically creating adversarial negative training data to help ranking and evaluation models learn features beyond content similarity. We propose mask-and-fill and keyword-guided approaches that generate negative examples for training more robust dialogue systems. These generated adversarial responses have high content similarity with the contexts but are either incoherent, inappropriate or not fluent. Our approaches are fully data-driven and can be easily incorporated in existing models and datasets. Experiments on classification, ranking and evaluation tasks across multiple datasets demonstrate that our approaches outperform strong baselines in providing informative negative examples for training dialogue systems.