Designing Robots for Families: In-Situ Prototyping for Contextual Reminders on Family Routines

Robots are increasingly entering the daily lives of families, yet their successful integration into domestic life remains a challenge. We explore family routines as a critical entry point for understanding how robots might find a sustainable role in everyday family settings. Together with each of the ten families, we co-designed robot interactions and behaviors, and a plan for the robot to support their chosen routines, accounting for contextual factors such as timing, participants, locations, and the activities in the environment. We then designed, prototyped, and deployed a mobile social robot as a four-day, in-home user study. Families welcomed the robot's reminders, with parents especially appreciating the offloading of some reminding tasks. At the same time, interviews revealed tensions around timing, authority, and family dynamics, highlighting the complexity of integrating robots into households beyond the immediate task of reminders. Based on these insights, we offer design implications for robot-facilitated contextual reminders and discuss broader considerations for designing robots for family settings.

"It's like a pet...but my pet doesn't collect data about me": Multi-person Households' Privacy Design Preferences for Household Robots

Household robots boasting mobility, more sophisticated sensors, and powerful processing models have become increasingly prevalent in the commercial market. However, these features may expose users to unwanted privacy risks, including unsolicited data collection and unauthorized data sharing. While security and privacy researchers thus far have explored people's privacy concerns around household robots, literature investigating people's preferred privacy designs and mitigation strategies is still limited. Additionally, the existing literature has not yet accounted for multi-user perspectives on privacy design and household robots. We aimed to fill this gap by conducting in-person participatory design sessions with 15 households to explore how they would design a privacy-aware household robot based on their concerns and expectations. We found that participants did not trust that robots, or their respective manufacturers, would respect the data privacy of household members or operate in a multi-user ecosystem without jeopardizing users' personal data. Based on these concerns, they generated designs that gave them authority over their data, contained accessible controls and notification systems, and could be customized and tailored to suit the needs and preferences of each user over time. We synthesize our findings into actionable design recommendations for robot manufacturers and developers.

Elements of Robot Morphology: Supporting Designers in Robot Form Exploration

Robot morphology, the form, shape, and structure of robots, is a key design space in human-robot interaction (HRI), shaping how robots function, express themselves, and interact with people. Yet, despite its importance, little is known about how design frameworks can guide systematic form exploration. To address this gap, we introduce Elements of Robot Morphology, a framework that identifies five fundamental elements: perception, articulation, end effectors, locomotion, and structure. Derived from an analysis of existing robots, the framework supports structured exploration of diverse robot forms. To operationalize the framework, we developed Morphology Exploration Blocks (MEB), a set of tangible blocks that enable hands-on, collaborative experimentation with robot morphologies. We evaluate the framework and toolkit through a case study and design workshops, showing how they support analysis, ideation, reflection, and collaborative robot design.

Robot-Assisted Group Tours for Blind People

Group interactions are essential to social functioning, yet effective engagement relies on the ability to recognize and interpret visual cues, making such engagement a significant challenge for blind people. In this paper, we investigate how a mobile robot can support group interactions for blind people. We used the scenario of a guided tour with mixed-visual groups involving blind and sighted visitors. Based on insights from an interview study with blind people (n=5) and museum experts (n=5), we designed and prototyped a robotic system that supported blind visitors to join group tours. We conducted a field study in a science museum where each blind participant (n=8) joined a group tour with one guide and two sighted participants (n=8). Findings indicated users' sense of safety from the robot's navigational support, concerns in the group participation, and preferences for obtaining environmental information. We present design implications for future robotic systems to support blind people's mixed-visual group participation.

MAP: Multi-user Personalization with Collaborative LLM-powered Agents

The widespread adoption of Large Language Models (LLMs) and LLM-powered agents in multi-user settings underscores the need for reliable, usable methods to accommodate diverse preferences and resolve conflicting directives. Drawing on conflict resolution theory, we introduce a user-centered workflow for multi-user personalization comprising three stages: Reflection, Analysis, and Feedback. We then present MAP -- a \textbf{M}ulti-\textbf{A}gent system for multi-user \textbf{P}ersonalization -- to operationalize this workflow. By delegating subtasks to specialized agents, MAP (1) retrieves and reflects on relevant user information, while enhancing reliability through agent-to-agent interactions, (2) provides detailed analysis for improved transparency and usability, and (3) integrates user feedback to iteratively refine results. Our user study findings (n=12) highlight MAP's effectiveness and usability for conflict resolution while emphasizing the importance of user involvement in resolution verification and failure management. This work highlights the potential of multi-agent systems to implement user-centered, multi-user personalization workflows and concludes by offering insights for personalization in multi-user contexts.

VeriPlan: Integrating Formal Verification and LLMs into End-User Planning

Automated planning is traditionally the domain of experts, utilized in fields like manufacturing and healthcare with the aid of expert planning tools. Recent advancements in LLMs have made planning more accessible to everyday users due to their potential to assist users with complex planning tasks. However, LLMs face several application challenges within end-user planning, including consistency, accuracy, and user trust issues. This paper introduces VeriPlan, a system that applies formal verification techniques, specifically model checking, to enhance the reliability and flexibility of LLMs for end-user planning. In addition to the LLM planner, VeriPlan includes three additional core features -- a rule translator, flexibility sliders, and a model checker -- that engage users in the verification process. Through a user study (n=12), we evaluate VeriPlan, demonstrating improvements in the perceived quality, usability, and user satisfaction of LLMs. Our work shows the effective integration of formal verification and user-control features with LLMs for end-user planning tasks.

SET-PAiREd: Designing for Parental Involvement in Learning with an AI-Assisted Educational Robot

AI-assisted learning companion robots are increasingly used in early education. Many parents express concerns about content appropriateness, while they also value how AI and robots could supplement their limited skill, time, and energy to support their children's learning. We designed a card-based kit, SET, to systematically capture scenarios that have different extents of parental involvement. We developed a prototype interface, PAiREd, with a learning companion robot to deliver LLM-generated educational content that can be reviewed and revised by parents. Parents can flexibly adjust their involvement in the activity by determining what they want the robot to help with. We conducted an in-home field study involving 20 families with children aged 3-5. Our work contributes to an empirical understanding of the level of support parents with different expectations may need from AI and robots and a prototype that demonstrates an innovative interaction paradigm for flexibly including parents in supporting their children.

Connection-Coordination Rapport (CCR) Scale: A Dual-Factor Scale to Measure Human-Robot Rapport

Robots, particularly in service and companionship roles, must develop positive relationships with people they interact with regularly to be successful. These positive human-robot relationships can be characterized as establishing "rapport," which indicates mutual understanding and interpersonal connection that form the groundwork for successful long-term human-robot interaction. However, the human-robot interaction research literature lacks scale instruments to assess human-robot rapport in a variety of situations. In this work, we developed the 18-item Connection-Coordination Rapport (CCR) Scale to measure human-robot rapport. We first ran Study 1 (N = 288) where online participants rated videos of human-robot interactions using a set of candidate items. Our Study 1 results showed the discovery of two factors in our scale, which we named "Connection" and "Coordination." We then evaluated this scale by running Study 2 (N = 201) where online participants rated a new set of human-robot interaction videos with our scale and an existing rapport scale from virtual agents research for comparison. We also validated our scale by replicating a prior in-person human-robot interaction study, Study 3 (N = 44), and found that rapport is rated significantly greater when participants interacted with a responsive robot (responsive condition) as opposed to an unresponsive robot (unresponsive condition). Results from these studies demonstrate high reliability and validity for the CCR scale, which can be used to measure rapport in both first-person and third-person perspectives. We encourage the adoption of this scale in future studies to measure rapport in a variety of human-robot interactions.

Exploring the Use of Robots for Diary Studies

As interest in studying in-the-wild human-robot interaction grows, there is a need for methods to collect data over time and in naturalistic or potentially private environments. HRI researchers have increasingly used the diary method for these studies, asking study participants to self-administer a structured data collection instrument, i.e., a diary, over a period of time. Although the diary method offers a unique window into settings that researchers may not have access to, they also lack the interactivity and probing that interview-based methods offer. In this paper, we explore a novel data collection method in which a robot plays the role of an interactive diary. We developed the Diary Robot system and performed in-home deployments for a week to evaluate the feasibility and effectiveness of this approach. Using traditional text-based and audio-based diaries as benchmarks, we found that robots are able to effectively elicit the intended information. We reflect on our findings, and describe scenarios where the utilization of robots in diary studies as a data collection instrument may be especially applicable.

Designing Telepresence Robots to Support Place Attachment

People feel attached to places that are meaningful to them, which psychological research calls "place attachment." Place attachment is associated with self-identity, self-continuity, and psychological well-being. Even small cues, including videos, images, sounds, and scents, can facilitate feelings of connection and belonging to a place. Telepresence robots that allow people to see, hear, and interact with a remote place have the potential to establish and maintain a connection with places and support place attachment. In this paper, we explore the design space of robotic telepresence to promote place attachment, including how users might be guided in a remote place and whether they experience the environment individually or with others. We prototyped a telepresence robot that allows one or more remote users to visit a place and be guided by a local human guide or a conversational agent. Participants were 38 university alumni who visited their alma mater via the telepresence robot. Our findings uncovered four distinct user personas in the remote experience and highlighted the need for social participation to enhance place attachment. We generated design implications for future telepresence robot design to support people's connections with places of personal significance.