Exploring ChatGPT's Empathic Abilities

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for medical advice, and people using the chatbot as a daily source of everyday companionship, the importance of empathy in human-computer interaction has become more apparent. Therefore, our study investigates the extent to which ChatGPT based on GPT-3.5 can exhibit empathetic responses and emotional expressions. We analyzed the following three aspects: (1) understanding and expressing emotions, (2) parallel emotional response, and (3) empathic personality. Thus, we not only evaluate ChatGPT on various empathy aspects and compare it with human behavior but also show a possible way to analyze the empathy of chatbots in general. Our results show, that in 91.7% of the cases, ChatGPT was able to correctly identify emotions and produces appropriate answers. In conversations, ChatGPT reacted with a parallel emotion in 70.7% of cases. The empathic capabilities of ChatGPT were evaluated using a set of five questionnaires covering different aspects of empathy. Even though the results indicate that the empathic abilities of ChatGPT are still below the average of healthy humans, the scores are better than those of people who have been diagnosed with Asperger syndrome / high-functioning autism.

Use of a Taxonomy of Empathetic Response Intents to Control and Interpret Empathy in Neural Chatbots

A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels to generate empathetic responses. But empathy is a broad concept that refers to the cognitive and emotional reactions of an individual to the observed experiences of another and it is more complex than mere mimicry of emotion. Hence, it requires identifying complex human conversational strategies and dynamics in addition to generic emotions to control and interpret empathetic responding capabilities of chatbots. In this work, we make use of a taxonomy of eight empathetic response intents in addition to generic emotion categories in building a dialogue response generation model capable of generating empathetic responses in a controllable and interpretable manner. It consists of two modules: 1) a response emotion/intent prediction module; and 2) a response generation module. We propose several rule-based and neural approaches to predict the next response's emotion/intent and generate responses conditioned on these predicted emotions/intents. Automatic and human evaluation results emphasize the importance of the use of the taxonomy of empathetic response intents in producing more diverse and empathetically more appropriate responses than end-to-end models.

MemoChat: Tuning LLMs to Use Memos for Consistent Long-Range Open-Domain Conversation

We propose MemoChat, a pipeline for refining instructions that enables large language models (LLMs) to effectively employ self-composed memos for maintaining consistent long-range open-domain conversations. We demonstrate a long-range open-domain conversation through iterative "memorization-retrieval-response" cycles. This requires us to carefully design tailored tuning instructions for each distinct stage. The instructions are reconstructed from a collection of public datasets to teach the LLMs to memorize and retrieve past dialogues with structured memos, leading to enhanced consistency when participating in future conversations. We invite experts to manually annotate a test set designed to evaluate the consistency of long-range conversations questions. Experiments on three testing scenarios involving both open-source and API-accessible chatbots at scale verify the efficacy of MemoChat, which outperforms strong baselines. Our codes, data and models are available here: https://github.com/LuJunru/MemoChat.

Chatbots in a Botnet World

Question-and-answer formats provide a novel experimental platform for investigating cybersecurity questions. Unlike previous chatbots, the latest ChatGPT model from OpenAI supports an advanced understanding of complex coding questions. The research demonstrates thirteen coding tasks that generally qualify as stages in the MITRE ATT&CK framework, ranging from credential access to defense evasion. With varying success, the experimental prompts generate examples of keyloggers, logic bombs, obfuscated worms, and payment-fulfilled ransomware. The empirical results illustrate cases that support the broad gain of functionality, including self-replication and self-modification, evasion, and strategic understanding of complex cybersecurity goals. One surprising feature of ChatGPT as a language-only model centers on its ability to spawn coding approaches that yield images that obfuscate or embed executable programming steps or links.

Artificial muses: Generative Artificial Intelligence Chatbots Have Risen to Human-Level Creativity

A widespread view is that Artificial Intelligence cannot be creative. We tested this assumption by comparing human-generated ideas with those generated by six Generative Artificial Intelligence (GAI) chatbots: $alpa.\!ai$, $Copy.\!ai$, ChatGPT (versions 3 and 4), $Studio.\!ai$, and YouChat. Humans and a specifically trained AI independently assessed the quality and quantity of ideas. We found no qualitative difference between AI and human-generated creativity, although there are differences in how ideas are generated. Interestingly, 9.4 percent of humans were more creative than the most creative GAI, GPT-4. Our findings suggest that GAIs are valuable assistants in the creative process. Continued research and development of GAI in creative tasks is crucial to fully understand this technology's potential benefits and drawbacks in shaping the future of creativity. Finally, we discuss the question of whether GAIs are capable of being truly creative.

Retrieval Augmented Generation and Representative Vector Summarization for large unstructured textual data in Medical Education

Large Language Models are increasingly being used for various tasks including content generation and as chatbots. Despite their impressive performances in general tasks, LLMs need to be aligned when applying for domain specific tasks to mitigate the problems of hallucination and producing harmful answers. Retrieval Augmented Generation (RAG) allows to easily attach and manipulate a non-parametric knowledgebases to LLMs. Applications of RAG in the field of medical education are discussed in this paper. A combined extractive and abstractive summarization method for large unstructured textual data using representative vectors is proposed.

Several categories of Large Language Models (LLMs): A Short Survey

Large Language Models(LLMs)have become effective tools for natural language processing and have been used in many different fields. This essay offers a succinct summary of various LLM subcategories. The survey emphasizes recent developments and efforts made for various LLM kinds, including task-based financial LLMs, multilingual language LLMs, biomedical and clinical LLMs, vision language LLMs, and code language models. The survey gives a general summary of the methods, attributes, datasets, transformer models, and comparison metrics applied in each category of LLMs. Furthermore, it highlights unresolved problems in the field of developing chatbots and virtual assistants, such as boosting natural language processing, enhancing chatbot intelligence, and resolving moral and legal dilemmas. The purpose of this study is to provide readers, developers, academics, and users interested in LLM-based chatbots and virtual intelligent assistant technologies with useful information and future directions.

Examining the Effectiveness of Chatbots in Gathering Family History Information in Comparison to the Standard In-Person Interview-Based Approach

One of the most common things that a genealogist is tasked with is the gathering of a person's initial family history, normally via in-person interviews or with the use of a platform such as ancestry.com, as this can provide a strong foundation upon which a genealogist may build. However, the ability to conduct these interviews can often be hindered by both geographical constraints and the technical proficiency of the interviewee, as the interviewee in these types of interviews is most often an elderly person with a lower than average level of technical proficiency. With this in mind, this study presents what we believe, based on prior research, to be the first chatbot geared entirely towards the gathering of family histories, and explores the viability of utilising such a chatbot by comparing the performance and usability of such a method with the aforementioned alternatives. With a chatbot-based approach, we show that, though the average time taken to conduct an interview may be longer than if the user had used ancestry.com or participated in an in-person interview, the number of mistakes made and the level of confusion from the user regarding the UI and process required is lower than the other two methods. Note that the final metric regarding the user's confusion is not applicable for the in-person interview sessions due to its lack of a UI. With refinement, we believe this use of a chatbot could be a valuable tool for genealogists, especially when dealing with interviewees who are based in other countries where it is not possible to conduct an in-person interview.

The Effect of Multiple Replies for Natural Language Generation Chatbots

In this research, by responding to users' utterances with multiple replies to create a group chat atmosphere, we alleviate the problem that Natural Language Generation chatbots might reply with inappropriate content, thus causing a bad user experience. Because according to our findings, users tend to pay attention to appropriate replies and ignore inappropriate replies. We conducted a 2 (single reply vs. five replies) x 2 (anonymous avatar vs. anime avatar) repeated measures experiment to compare the chatting experience in different conditions. The result shows that users will have a better chatting experience when receiving multiple replies at once from the NLG model compared to the single reply. Furthermore, according to the effect size of our result, to improve the chatting experience for NLG chatbots which is single reply and anonymous avatar, providing five replies will have more benefits than setting an anime avatar.