Evaluating and Mitigating LLM-as-a-judge Bias in Communication Systems

Large Language Models (LLMs) are increasingly being used to autonomously evaluate the quality of content in communication systems, e.g., to assess responses in telecom customer support chatbots. However, the impartiality of these AI "judges" is not guaranteed, and any biases in their evaluation criteria could skew outcomes and undermine user trust. In this paper, we systematically investigate judgment biases in two LLM-as-a-judge models (i.e., GPT-Judge and JudgeLM) under the point-wise scoring setting, encompassing 11 types of biases that cover both implicit and explicit forms. We observed that state-of-the-art LLM judges demonstrate robustness to biased inputs, generally assigning them lower scores than the corresponding clean samples. Providing a detailed scoring rubric further enhances this robustness. We further found that fine-tuning an LLM on high-scoring yet biased responses can significantly degrade its performance, highlighting the risk of training on biased data. We also discovered that the judged scores correlate with task difficulty: a challenging dataset like GPQA yields lower average scores, whereas an open-ended reasoning dataset (e.g., JudgeLM-val) sees higher average scores. Finally, we proposed four potential mitigation strategies to ensure fair and reliable AI judging in practical communication scenarios.

Probing Social Identity Bias in Chinese LLMs with Gendered Pronouns and Social Groups

Large language models (LLMs) are increasingly deployed in user-facing applications, raising concerns about their potential to reflect and amplify social biases. We investigate social identity framing in Chinese LLMs using Mandarin-specific prompts across ten representative Chinese LLMs, evaluating responses to ingroup ("We") and outgroup ("They") framings, and extending the setting to 240 social groups salient in the Chinese context. To complement controlled experiments, we further analyze Chinese-language conversations from a corpus of real interactions between users and chatbots. Across models, we observe systematic ingroup-positive and outgroup-negative tendencies, which are not confined to synthetic prompts but also appear in naturalistic dialogue, indicating that bias dynamics might strengthen in real interactions. Our study provides a language-aware evaluation framework for Chinese LLMs, demonstrating that social identity biases documented in English generalize cross-linguistically and intensify in user-facing contexts.

The Limits of Goal-Setting Theory in LLM-Driven Assessment

Many users interact with AI tools like ChatGPT using a mental model that treats the system as human-like, which we call Model H. According to goal-setting theory, increased specificity in goals should reduce performance variance. If Model H holds, then prompting a chatbot with more detailed instructions should lead to more consistent evaluation behavior. This paper tests that assumption through a controlled experiment in which ChatGPT evaluated 29 student submissions using four prompts with increasing specificity. We measured consistency using intra-rater reliability (Cohen's Kappa) across repeated runs. Contrary to expectations, performance did not improve consistently with increased prompt specificity, and performance variance remained largely unchanged. These findings challenge the assumption that LLMs behave like human evaluators and highlight the need for greater robustness and improved input integration in future model development.

Format Inertia: A Failure Mechanism of LLMs in Medical Pre-Consultation

Recent advances in Large Language Models (LLMs) have brought significant improvements to various service domains, including chatbots and medical pre-consultation applications. In the healthcare domain, the most common approach for adapting LLMs to multi-turn dialogue generation is Supervised Fine-Tuning (SFT). However, datasets for SFT in tasks like medical pre-consultation typically exhibit a skewed turn-count distribution. Training on such data induces a novel failure mechanism we term **Format Inertia**, where models tend to generate repetitive, format-correct, but diagnostically uninformative questions in long medical dialogues. To mitigate this observed failure mechanism, we adopt a simple, data-centric method that rebalances the turn-count distribution of the training dataset. Experimental results show that our approach substantially alleviates Format Inertia in medical pre-consultation.

REBot: From RAG to CatRAG with Semantic Enrichment and Graph Routing

Academic regulation advising is essential for helping students interpret and comply with institutional policies, yet building effective systems requires domain specific regulatory resources. To address this challenge, we propose REBot, an LLM enhanced advisory chatbot powered by CatRAG, a hybrid retrieval reasoning framework that integrates retrieval augmented generation with graph based reasoning. CatRAG unifies dense retrieval and graph reasoning, supported by a hierarchical, category labeled knowledge graph enriched with semantic features for domain alignment. A lightweight intent classifier routes queries to the appropriate retrieval modules, ensuring both factual accuracy and contextual depth. We construct a regulation specific dataset and evaluate REBot on classification and question answering tasks, achieving state of the art performance with an F1 score of 98.89%. Finally, we implement a web application that demonstrates the practical value of REBot in real world academic advising scenarios.

Make a Video Call with LLM: A Measurement Campaign over Five Mainstream Apps

In 2025, Large Language Model (LLM) services have launched a new feature -- AI video chat -- allowing users to interact with AI agents via real-time video communication (RTC), just like chatting with real people. Despite its significance, no systematic study has characterized the performance of existing AI video chat systems. To address this gap, this paper proposes a comprehensive benchmark with carefully designed metrics across four dimensions: quality, latency, internal mechanisms, and system overhead. Using custom testbeds, we further evaluate five mainstream AI video chatbots with this benchmark. This work provides the research community a baseline of real-world performance and identifies unique system bottlenecks. In the meantime, our benchmarking results also open up several research questions for future optimizations of AI video chatbots.

Extreme Self-Preference in Language Models

A preference for oneself (self-love) is a fundamental feature of biological organisms, with evidence in humans often bordering on the comedic. Since large language models (LLMs) lack sentience - and themselves disclaim having selfhood or identity - one anticipated benefit is that they will be protected from, and in turn protect us from, distortions in our decisions. Yet, across 5 studies and ~20,000 queries, we discovered massive self-preferences in four widely used LLMs. In word-association tasks, models overwhelmingly paired positive attributes with their own names, companies, and CEOs relative to those of their competitors. Strikingly, when models were queried through APIs this self-preference vanished, initiating detection work that revealed API models often lack clear recognition of themselves. This peculiar feature serendipitously created opportunities to test the causal link between self-recognition and self-love. By directly manipulating LLM identity - i.e., explicitly informing LLM1 that it was indeed LLM1, or alternatively, convincing LLM1 that it was LLM2 - we found that self-love consistently followed assigned, not true, identity. Importantly, LLM self-love emerged in consequential settings beyond word-association tasks, when evaluating job candidates, security software proposals and medical chatbots. Far from bypassing this human bias, self-love appears to be deeply encoded in LLM cognition. This result raises questions about whether LLM behavior will be systematically influenced by self-preferential tendencies, including a bias toward their own operation and even their own existence. We call on corporate creators of these models to contend with a significant rupture in a core promise of LLMs - neutrality in judgment and decision-making.

Mental Health Impacts of AI Companions: Triangulating Social Media Quasi-Experiments, User Perspectives, and Relational Theory

AI-powered companion chatbots (AICCs) such as Replika are increasingly popular, offering empathetic interactions, yet their psychosocial impacts remain unclear. We examined how engaging with AICCs shaped wellbeing and how users perceived these experiences. First, we conducted a large-scale quasi-experimental study of longitudinal Reddit data, applying stratified propensity score matching and Difference-in-Differences regression. Findings revealed mixed effects -- greater affective and grief expression, readability, and interpersonal focus, alongside increases in language about loneliness and suicidal ideation. Second, we complemented these results with 15 semi-structured interviews, which we thematically analyzed and contextualized using Knapp's relationship development model. We identified trajectories of initiation, escalation, and bonding, wherein AICCs provided emotional validation and social rehearsal but also carried risks of over-reliance and withdrawal. Triangulating across methods, we offer design implications for AI companions that scaffold healthy boundaries, support mindful engagement, support disclosure without dependency, and surface relationship stages -- maximizing psychosocial benefits while mitigating risks.

Taxonomy of Comprehensive Safety for Clinical Agents

Safety is a paramount concern in clinical chatbot applications, where inaccurate or harmful responses can lead to serious consequences. Existing methods--such as guardrails and tool calling--often fall short in addressing the nuanced demands of the clinical domain. In this paper, we introduce TACOS (TAxonomy of COmprehensive Safety for Clinical Agents), a fine-grained, 21-class taxonomy that integrates safety filtering and tool selection into a single user intent classification step. TACOS is a taxonomy that can cover a wide spectrum of clinical and non-clinical queries, explicitly modeling varying safety thresholds and external tool dependencies. To validate our framework, we curate a TACOS-annotated dataset and perform extensive experiments. Our results demonstrate the value of a new taxonomy specialized for clinical agent settings, and reveal useful insights about train data distribution and pretrained knowledge of base models.

Can I Trust This Chatbot? Assessing User Privacy in AI-Healthcare Chatbot Applications

As Conversational Artificial Intelligence (AI) becomes more integrated into everyday life, AI-powered chatbot mobile applications are increasingly adopted across industries, particularly in the healthcare domain. These chatbots offer accessible and 24/7 support, yet their collection and processing of sensitive health data present critical privacy concerns. While prior research has examined chatbot security, privacy issues specific to AI healthcare chatbots have received limited attention. Our study evaluates the privacy practices of 12 widely downloaded AI healthcare chatbot apps available on the App Store and Google Play in the United States. We conducted a three-step assessment analyzing: (1) privacy settings during sign-up, (2) in-app privacy controls, and (3) the content of privacy policies. The analysis identified significant gaps in user data protection. Our findings reveal that half of the examined apps did not present a privacy policy during sign up, and only two provided an option to disable data sharing at that stage. The majority of apps' privacy policies failed to address data protection measures. Moreover, users had minimal control over their personal data. The study provides key insights for information science researchers, developers, and policymakers to improve privacy protections in AI healthcare chatbot apps.