ESC-Judge: A Framework for Comparing Emotional Support Conversational Agents

Large language models (LLMs) increasingly power mental-health chatbots, yet the field still lacks a scalable, theory-grounded way to decide which model is most effective to deploy. We present ESC-Judge, the first end-to-end evaluation framework that (i) grounds head-to-head comparisons of emotional-support LLMs in Clara Hill's established Exploration-Insight-Action counseling model, providing a structured and interpretable view of performance, and (ii) fully automates the evaluation pipeline at scale. ESC-Judge operates in three stages: first, it synthesizes realistic help-seeker roles by sampling empirically salient attributes such as stressors, personality, and life history; second, it has two candidate support agents conduct separate sessions with the same role, isolating model-specific strategies; and third, it asks a specialized judge LLM to express pairwise preferences across rubric-anchored skills that span the Exploration, Insight, and Action spectrum. In our study, ESC-Judge matched PhD-level annotators on 85 percent of Exploration, 83 percent of Insight, and 86 percent of Action decisions, demonstrating human-level reliability at a fraction of the cost. All code, prompts, synthetic roles, transcripts, and judgment scripts are released to promote transparent progress in emotionally supportive AI.

Enhancing User-Oriented Proactivity in Open-Domain Dialogues with Critic Guidance

Open-domain dialogue systems aim to generate natural and engaging conversations, providing significant practical value in real applications such as social robotics and personal assistants. The advent of large language models (LLMs) has greatly advanced this field by improving context understanding and conversational fluency. However, existing LLM-based dialogue systems often fall short in proactively understanding the user's chatting preferences and guiding conversations toward user-centered topics. This lack of user-oriented proactivity can lead users to feel unappreciated, reducing their satisfaction and willingness to continue the conversation in human-computer interactions. To address this issue, we propose a User-oriented Proactive Chatbot (UPC) to enhance the user-oriented proactivity. Specifically, we first construct a critic to evaluate this proactivity inspired by the LLM-as-a-judge strategy. Given the scarcity of high-quality training data, we then employ the critic to guide dialogues between the chatbot and user agents, generating a corpus with enhanced user-oriented proactivity. To ensure the diversity of the user backgrounds, we introduce the ISCO-800, a diverse user background dataset for constructing user agents. Moreover, considering the communication difficulty varies among users, we propose an iterative curriculum learning method that trains the chatbot from easy-to-communicate users to more challenging ones, thereby gradually enhancing its performance. Experiments demonstrate that our proposed training method is applicable to different LLMs, improving user-oriented proactivity and attractiveness in open-domain dialogues.

Let's have a chat with the EU AI Act

As artificial intelligence (AI) regulations evolve and the regulatory landscape develops and becomes more complex, ensuring compliance with ethical guidelines and legal frameworks remains a challenge for AI developers. This paper introduces an AI-driven self-assessment chatbot designed to assist users in navigating the European Union AI Act and related standards. Leveraging a Retrieval-Augmented Generation (RAG) framework, the chatbot enables real-time, context-aware compliance verification by retrieving relevant regulatory texts and providing tailored guidance. By integrating both public and proprietary standards, it streamlines regulatory adherence, reduces complexity, and fosters responsible AI development. The paper explores the chatbot's architecture, comparing naive and graph-based RAG models, and discusses its potential impact on AI governance.

Chatting with Papers: A Hybrid Approach Using LLMs and Knowledge Graphs

This demo paper reports on a new workflow \textit{GhostWriter} that combines the use of Large Language Models and Knowledge Graphs (semantic artifacts) to support navigation through collections. Situated in the research area of Retrieval Augmented Generation, this specific workflow details the creation of local and adaptable chatbots. Based on the tool-suite \textit{EverythingData} at the backend, \textit{GhostWriter} provides an interface that enables querying and ``chatting'' with a collection. Applied iteratively, the workflow supports the information needs of researchers when interacting with a collection of papers, whether it be to gain an overview, to learn more about a specific concept and its context, and helps the researcher ultimately to refine their research question in a controlled way. We demonstrate the workflow for a collection of articles from the \textit{method data analysis} journal published by GESIS -- Leibniz-Institute for the Social Sciences. We also point to further application areas.

AC-LoRA: (Almost) Training-Free Access Control-Aware Multi-Modal LLMs

Corporate LLMs are gaining traction for efficient knowledge dissemination and management within organizations. However, as current LLMs are vulnerable to leaking sensitive information, it has proven difficult to apply them in settings where strict access control is necessary. To this end, we design AC-LoRA, an end-to-end system for access control-aware corporate LLM chatbots that maintains a strong information isolation guarantee. AC-LoRA maintains separate LoRA adapters for permissioned datasets, along with the document embedding they are finetuned on. AC-LoRA retrieves a precise set of LoRA adapters based on the similarity score with the user query and their permission. This similarity score is later used to merge the responses if more than one LoRA is retrieved, without requiring any additional training for LoRA routing. We provide an end-to-end prototype of AC-LoRA, evaluate it on two datasets, and show that AC-LoRA matches or even exceeds the performance of state-of-the-art LoRA mixing techniques while providing strong isolation guarantees. Furthermore, we show that AC-LoRA design can be directly applied to different modalities.

Personalizing Large Language Models using Retrieval Augmented Generation and Knowledge Graph

The advent of large language models (LLMs) has allowed numerous applications, including the generation of queried responses, to be leveraged in chatbots and other conversational assistants. Being trained on a plethora of data, LLMs often undergo high levels of over-fitting, resulting in the generation of extra and incorrect data, thus causing hallucinations in output generation. One of the root causes of such problems is the lack of timely, factual, and personalized information fed to the LLM. In this paper, we propose an approach to address these problems by introducing retrieval augmented generation (RAG) using knowledge graphs (KGs) to assist the LLM in personalized response generation tailored to the users. KGs have the advantage of storing continuously updated factual information in a structured way. While our KGs can be used for a variety of frequently updated personal data, such as calendar, contact, and location data, we focus on calendar data in this paper. Our experimental results show that our approach works significantly better in understanding personal information and generating accurate responses compared to the baseline LLMs using personal data as text inputs, with a moderate reduction in response time.

WavReward: Spoken Dialogue Models With Generalist Reward Evaluators

End-to-end spoken dialogue models such as GPT-4o-audio have recently garnered significant attention in the speech domain. However, the evaluation of spoken dialogue models' conversational performance has largely been overlooked. This is primarily due to the intelligent chatbots convey a wealth of non-textual information which cannot be easily measured using text-based language models like ChatGPT. To address this gap, we propose WavReward, a reward feedback model based on audio language models that can evaluate both the IQ and EQ of spoken dialogue systems with speech input. Specifically, 1) based on audio language models, WavReward incorporates the deep reasoning process and the nonlinear reward mechanism for post-training. By utilizing multi-sample feedback via the reinforcement learning algorithm, we construct a specialized evaluator tailored to spoken dialogue models. 2) We introduce ChatReward-30K, a preference dataset used to train WavReward. ChatReward-30K includes both comprehension and generation aspects of spoken dialogue models. These scenarios span various tasks, such as text-based chats, nine acoustic attributes of instruction chats, and implicit chats. WavReward outperforms previous state-of-the-art evaluation models across multiple spoken dialogue scenarios, achieving a substantial improvement about Qwen2.5-Omni in objective accuracy from 55.1$\%$ to 91.5$\%$. In subjective A/B testing, WavReward also leads by a margin of 83$\%$. Comprehensive ablation studies confirm the necessity of each component of WavReward. All data and code will be publicly at https://github.com/jishengpeng/WavReward after the paper is accepted.

Ethics and Persuasion in Reinforcement Learning from Human Feedback: A Procedural Rhetorical Approach

Since 2022, versions of generative AI chatbots such as ChatGPT and Claude have been trained using a specialized technique called Reinforcement Learning from Human Feedback (RLHF) to fine-tune language model output using feedback from human annotators. As a result, the integration of RLHF has greatly enhanced the outputs of these large language models (LLMs) and made the interactions and responses appear more "human-like" than those of previous versions using only supervised learning. The increasing convergence of human and machine-written text has potentially severe ethical, sociotechnical, and pedagogical implications relating to transparency, trust, bias, and interpersonal relations. To highlight these implications, this paper presents a rhetorical analysis of some of the central procedures and processes currently being reshaped by RLHF-enhanced generative AI chatbots: upholding language conventions, information seeking practices, and expectations for social relationships. Rhetorical investigations of generative AI and LLMs have, to this point, focused largely on the persuasiveness of the content generated. Using Ian Bogost's concept of procedural rhetoric, this paper shifts the site of rhetorical investigation from content analysis to the underlying mechanisms of persuasion built into RLHF-enhanced LLMs. In doing so, this theoretical investigation opens a new direction for further inquiry in AI ethics that considers how procedures rerouted through AI-driven technologies might reinforce hegemonic language use, perpetuate biases, decontextualize learning, and encroach upon human relationships. It will therefore be of interest to educators, researchers, scholars, and the growing number of users of generative AI chatbots.

Hakim: Farsi Text Embedding Model

Recent advancements in text embedding have significantly improved natural language understanding across many languages, yet Persian remains notably underrepresented in large-scale embedding research. In this paper, we present Hakim, a novel state-of-the-art Persian text embedding model that achieves a 8.5% performance improvement over existing approaches on the FaMTEB benchmark, outperforming all previously developed Persian language models. As part of this work, we introduce three new datasets - Corpesia, Pairsia-sup, and Pairsia-unsup - to support supervised and unsupervised training scenarios. Additionally, Hakim is designed for applications in chatbots and retrieval-augmented generation (RAG) systems, particularly addressing retrieval tasks that require incorporating message history within these systems. We also propose a new baseline model built on the BERT architecture. Our language model consistently achieves higher accuracy across various Persian NLP tasks, while the RetroMAE-based model proves particularly effective for textual information retrieval applications. Together, these contributions establish a new foundation for advancing Persian language understanding.

WaLLM -- Insights from an LLM-Powered Chatbot deployment via WhatsApp

Recent advances in generative AI, such as ChatGPT, have transformed access to information in education, knowledge-seeking, and everyday decision-making. However, in many developing regions, access remains a challenge due to the persistent digital divide. To help bridge this gap, we developed WaLLM - a custom AI chatbot over WhatsApp, a widely used communication platform in developing regions. Beyond answering queries, WaLLM offers several features to enhance user engagement: a daily top question, suggested follow-up questions, trending and recent queries, and a leaderboard-based reward system. Our service has been operational for over 6 months, amassing over 14.7K queries from approximately 100 users. In this paper, we present WaLLM's design and a systematic analysis of logs to understand user interactions. Our results show that 55% of user queries seek factual information. "Health and well-being" was the most popular topic (28%), including queries about nutrition and disease, suggesting users view WaLLM as a reliable source. Two-thirds of users' activity occurred within 24 hours of the daily top question. Users who accessed the "Leaderboard" interacted with WaLLM 3x as those who did not. We conclude by discussing implications for culture-based customization, user interface design, and appropriate calibration of users' trust in AI systems for developing regions.