"What's Up, Doc?": Analyzing How Users Seek Health Information in Large-Scale Conversational AI Datasets

People are increasingly seeking healthcare information from large language models (LLMs) via interactive chatbots, yet the nature and inherent risks of these conversations remain largely unexplored. In this paper, we filter large-scale conversational AI datasets to achieve HealthChat-11K, a curated dataset of 11K real-world conversations composed of 25K user messages. We use HealthChat-11K and a clinician-driven taxonomy for how users interact with LLMs when seeking healthcare information in order to systematically study user interactions across 21 distinct health specialties. Our analysis reveals insights into the nature of how and why users seek health information, such as common interactions, instances of incomplete context, affective behaviors, and interactions (e.g., leading questions) that can induce sycophancy, underscoring the need for improvements in the healthcare support capabilities of LLMs deployed as conversational AI. Code and artifacts to retrieve our analyses and combine them into a curated dataset can be found here: https://github.com/yahskapar/HealthChat

Exploring the Effects of Chatbot Anthropomorphism and Human Empathy on Human Prosocial Behavior Toward Chatbots

Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better chatbot performance, human well-being, and collaborative outcomes. However, little research has explored the factors that motivate people to help chatbots. To address this gap, we draw on the Computers Are Social Actors (CASA) framework to examine how chatbot anthropomorphism-including human-like identity, emotional expression, and non-verbal expression-influences human empathy toward chatbots and their subsequent prosocial behaviors and intentions. We also explore people's own interpretations of their prosocial behaviors toward chatbots. We conducted an online experiment (N = 244) in which chatbots made mistakes in a collaborative image labeling task and explained the reasons to participants. We then measured participants' prosocial behaviors and intentions toward the chatbots. Our findings revealed that human identity and emotional expression of chatbots increased participants' prosocial behavior and intention toward chatbots, with empathy mediating these effects. Qualitative analysis further identified two motivations for participants' prosocial behaviors: empathy for the chatbot and perceiving the chatbot as human-like. We discuss the implications of these results for understanding and promoting human prosocial behaviors toward chatbots.

AI Assistants to Enhance and Exploit the PETSc Knowledge Base

Generative AI, especially through large language models (LLMs), is transforming how technical knowledge can be accessed, reused, and extended. PETSc, a widely used numerical library for high-performance scientific computing, has accumulated a rich but fragmented knowledge base over its three decades of development, spanning source code, documentation, mailing lists, GitLab issues, Discord conversations, technical papers, and more. Much of this knowledge remains informal and inaccessible to users and new developers. To activate and utilize this knowledge base more effectively, the PETSc team has begun building an LLM-powered system that combines PETSc content with custom LLM tools -- including retrieval-augmented generation (RAG), reranking algorithms, and chatbots -- to assist users, support developers, and propose updates to formal documentation. This paper presents initial experiences designing and evaluating these tools, focusing on system architecture, using RAG and reranking for PETSc-specific information, evaluation methodologies for various LLMs and embedding models, and user interface design. Leveraging the Argonne Leadership Computing Facility resources, we analyze how LLM responses can enhance the development and use of numerical software, with an initial focus on scalable Krylov solvers. Our goal is to establish an extensible framework for knowledge-centered AI in scientific software, enabling scalable support, enriched documentation, and enhanced workflows for research and development. We conclude by outlining directions for expanding this system into a robust, evolving platform that advances software ecosystems to accelerate scientific discovery.

Arabic Dialect Classification using RNNs, Transformers, and Large Language Models: A Comparative Analysis

The Arabic language is among the most popular languages in the world with a huge variety of dialects spoken in 22 countries. In this study, we address the problem of classifying 18 Arabic dialects of the QADI dataset of Arabic tweets. RNN models, Transformer models, and large language models (LLMs) via prompt engineering are created and tested. Among these, MARBERTv2 performed best with 65% accuracy and 64% F1-score. Through the use of state-of-the-art preprocessing techniques and the latest NLP models, this paper identifies the most significant linguistic issues in Arabic dialect identification. The results corroborate applications like personalized chatbots that respond in users' dialects, social media monitoring, and greater accessibility for Arabic communities.

Mapping Caregiver Needs to AI Chatbot Design: Strengths and Gaps in Mental Health Support for Alzheimer's and Dementia Caregivers

Family caregivers of individuals with Alzheimer's Disease and Related Dementia (AD/ADRD) face significant emotional and logistical challenges that place them at heightened risk for stress, anxiety, and depression. Although recent advances in generative AI -- particularly large language models (LLMs) -- offer new opportunities to support mental health, little is known about how caregivers perceive and engage with such technologies. To address this gap, we developed Carey, a GPT-4o-based chatbot designed to provide informational and emotional support to AD/ADRD caregivers. Using Carey as a technology probe, we conducted semi-structured interviews with 16 family caregivers following scenario-driven interactions grounded in common caregiving stressors. Through inductive coding and reflexive thematic analysis, we surface a systemic understanding of caregiver needs and expectations across six themes -- on-demand information access, emotional support, safe space for disclosure, crisis management, personalization, and data privacy. For each of these themes, we also identified the nuanced tensions in the caregivers' desires and concerns. We present a mapping of caregiver needs, AI chatbot's strengths, gaps, and design recommendations. Our findings offer theoretical and practical insights to inform the design of proactive, trustworthy, and caregiver-centered AI systems that better support the evolving mental health needs of AD/ADRD caregivers.

Causes in neuron diagrams, and testing causal reasoning in Large Language Models. A glimpse of the future of philosophy?

We propose a test for abstract causal reasoning in AI, based on scholarship in the philosophy of causation, in particular on the neuron diagrams popularized by D. Lewis. We illustrate the test on advanced Large Language Models (ChatGPT, DeepSeek and Gemini). Remarkably, these chatbots are already capable of correctly identifying causes in cases that are hotly debated in the literature. In order to assess the results of these LLMs and future dedicated AI, we propose a definition of cause in neuron diagrams with a wider validity than published hitherto, which challenges the widespread view that such a definition is elusive. We submit that these results are an illustration of how future philosophical research might evolve: as an interplay between human and artificial expertise.

Cost-Efficient Serving of LLM Agents via Test-Time Plan Caching

LLM-based agentic applications have shown increasingly remarkable capabilities in complex workflows but incur substantial costs due to extensive planning and reasoning requirements. Existing LLM caching techniques (like context caching and semantic caching), primarily designed for serving chatbots, are insufficient for agentic applications where outputs depend on external data or environmental contexts. We propose agentic plan caching, a novel approach that extracts, stores, adapts, and reuses structured plan templates from planning stages of agentic applications across semantically similar tasks to reduce the cost of serving. Unlike traditional semantic caching, our system extracts plan templates from completed agent executions at test-time, employs keyword extraction to match new requests against cached plans, and utilizes lightweight models to adapt these templates to task-specific plans with contexts. Evaluation across multiple real-world agentic applications shows that our system can reduce costs by 46.62% on average while maintaining performance, offering a more efficient solution for serving LLM-based agents that complements existing LLM serving infrastructures.

Controlling Context: Generative AI at Work in Integrated Circuit Design and Other High-Precision Domains

Generative AI tools have become more prevalent in engineering workflows, particularly through chatbots and code assistants. As the perceived accuracy of these tools improves, questions arise about whether and how those who work in high-precision domains might maintain vigilance for errors, and what other aspects of using such tools might trouble their work. This paper analyzes interviews with hardware and software engineers, and their collaborators, who work in integrated circuit design to identify the role accuracy plays in their use of generative AI tools and what other forms of trouble they face in using such tools. The paper inventories these forms of trouble, which are then mapped to elements of generative AI systems, to conclude that controlling the context of interactions between engineers and the generative AI tools is one of the largest challenges they face. The paper concludes with recommendations for mitigating this form of trouble by increasing the ability to control context interactively.

ImpReSS: Implicit Recommender System for Support Conversations

Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems (CRSs) have attracted attention for their ability to enhance the quality of recommendations, limited research has addressed the implicit integration of recommendations within customer support interactions. In this work, we introduce ImpReSS, an implicit recommender system designed for customer support conversations. ImpReSS operates alongside existing support chatbots, where users report issues and chatbots provide solutions. Based on a customer support conversation, ImpReSS identifies opportunities to recommend relevant solution product categories (SPCs) that help resolve the issue or prevent its recurrence -- thereby also supporting business growth. Unlike traditional CRSs, ImpReSS functions entirely implicitly and does not rely on any assumption of a user's purchasing intent. Our empirical evaluation of ImpReSS's ability to recommend relevant SPCs that can help address issues raised in support conversations shows promising results, including an MRR@1 (and recall@3) of 0.72 (0.89) for general problem solving, 0.82 (0.83) for information security support, and 0.85 (0.67) for cybersecurity troubleshooting. To support future research, our data and code will be shared upon request.

Building Trustworthy AI by Addressing its 16+2 Desiderata with Goal-Directed Commonsense Reasoning

Current advances in AI and its applicability have highlighted the need to ensure its trustworthiness for legal, ethical, and even commercial reasons. Sub-symbolic machine learning algorithms, such as the LLMs, simulate reasoning but hallucinate and their decisions cannot be explained or audited (crucial aspects for trustworthiness). On the other hand, rule-based reasoners, such as Cyc, are able to provide the chain of reasoning steps but are complex and use a large number of reasoners. We propose a middle ground using s(CASP), a goal-directed constraint-based answer set programming reasoner that employs a small number of mechanisms to emulate reliable and explainable human-style commonsense reasoning. In this paper, we explain how s(CASP) supports the 16 desiderata for trustworthy AI introduced by Doug Lenat and Gary Marcus (2023), and two additional ones: inconsistency detection and the assumption of alternative worlds. To illustrate the feasibility and synergies of s(CASP), we present a range of diverse applications, including a conversational chatbot and a virtually embodied reasoner.