Concept -- An Evaluation Protocol on Conversation Recommender Systems with System-centric and User-centric Factors

The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize system-centric factors such as effectiveness and fluency in conversation while neglecting user-centric aspects. Thus, we propose a new and inclusive evaluation protocol, Concept, which integrates both system- and user-centric factors. We conceptualise three key characteristics in representing such factors and further divide them into six primary abilities. To implement Concept, we adopt a LLM-based user simulator and evaluator with scoring rubrics that are tailored for each primary ability. Our protocol, Concept, serves a dual purpose. First, it provides an overview of the pros and cons in current CRS models. Second, it pinpoints the problem of low usability in the "omnipotent" ChatGPT and offers a comprehensive reference guide for evaluating CRS, thereby setting the foundation for CRS improvement.

Towards Equipping Transformer with the Ability of Systematic Compositionality

One of the key factors in language productivity and human cognition is the ability of systematic compositionality, which refers to understanding composed unseen examples of seen primitives. However, recent evidence reveals that the Transformers have difficulty generalizing the composed context based on the seen primitives. To this end, we take the first step to propose a compositionality-aware Transformer called CAT and two novel pre-training tasks to facilitate systematic compositionality. We tentatively provide a successful implementation of a multi-layer CAT on the basis of the especially popular BERT. The experimental results demonstrate that CAT outperforms baselines on compositionality-aware tasks with minimal impact on the effectiveness on standardized language understanding tasks.