LLM-Ensemble: Optimal Large Language Model Ensemble Method for E-commerce Product Attribute Value Extraction

Product attribute value extraction is a pivotal component in Natural Language Processing (NLP) and the contemporary e-commerce industry. The provision of precise product attribute values is fundamental in ensuring high-quality recommendations and enhancing customer satisfaction. The recently emerging Large Language Models (LLMs) have demonstrated state-of-the-art performance in numerous attribute extraction tasks, without the need for domain-specific training data. Nevertheless, varying strengths and weaknesses are exhibited by different LLMs due to the diversity in data, architectures, and hyperparameters. This variation makes them complementary to each other, with no single LLM dominating all others. Considering the diverse strengths and weaknesses of LLMs, it becomes necessary to develop an ensemble method that leverages their complementary potentials. In this paper, we propose a novel algorithm called LLM-ensemble to ensemble different LLMs' outputs for attribute value extraction. We iteratively learn the weights for different LLMs to aggregate the labels with weights to predict the final attribute value. Not only can our proposed method be proven theoretically optimal, but it also ensures efficient computation, fast convergence, and safe deployment. We have also conducted extensive experiments with various state-of-the-art LLMs, including Llama2-13B, Llama2-70B, PaLM-2, GPT-3.5, and GPT-4, on Walmart's internal data. Our offline metrics demonstrate that the LLM-ensemble method outperforms all the state-of-the-art single LLMs on Walmart's internal dataset. This method has been launched in several production models, leading to improved Gross Merchandise Volume (GMV), Click-Through Rate (CTR), Conversion Rate (CVR), and Add-to-Cart Rate (ATC).

Chaining text-to-image and large language model: A novel approach for generating personalized e-commerce banners

Text-to-image models such as stable diffusion have opened a plethora of opportunities for generating art. Recent literature has surveyed the use of text-to-image models for enhancing the work of many creative artists. Many e-commerce platforms employ a manual process to generate the banners, which is time-consuming and has limitations of scalability. In this work, we demonstrate the use of text-to-image models for generating personalized web banners with dynamic content for online shoppers based on their interactions. The novelty in this approach lies in converting users' interaction data to meaningful prompts without human intervention. To this end, we utilize a large language model (LLM) to systematically extract a tuple of attributes from item meta-information. The attributes are then passed to a text-to-image model via prompt engineering to generate images for the banner. Our results show that the proposed approach can create high-quality personalized banners for users.

Event-based Product Carousel Recommendation with Query-Click Graph

Many current recommender systems mainly focus on the product-to-product recommendations and user-to-product recommendations even during the time of events rather than modeling the typical recommendations for the target event (e.g., festivals, seasonal activities, or social activities) without addressing the multiple aspects of the shopping demands for the target event. Product recommendations for the multiple aspects of the target event are usually generated by human curators who manually identify the aspects and select a list of aspect-related products (i.e., product carousel) for each aspect as recommendations. However, building a recommender system with machine learning is non-trivial due to the lack of both the ground truth of event-related aspects and the aspect-related products. To fill this gap, we define the novel problem as the event-based product carousel recommendations in e-commerce and propose an effective recommender system based on the query-click bipartite graph. We apply the iterative clustering algorithm over the query-click bipartite graph and infer the event-related aspects by the clusters of queries. The aspect-related recommendations are powered by the click-through rate of products regarding each aspect. We show through experiments that this approach effectively mines product carousels for the target event.

LLMs with User-defined Prompts as Generic Data Operators for Reliable Data Processing

Data processing is one of the fundamental steps in machine learning pipelines to ensure data quality. Majority of the applications consider the user-defined function (UDF) design pattern for data processing in databases. Although the UDF design pattern introduces flexibility, reusability and scalability, the increasing demand on machine learning pipelines brings three new challenges to this design pattern -- not low-code, not dependency-free and not knowledge-aware. To address these challenges, we propose a new design pattern that large language models (LLMs) could work as a generic data operator (LLM-GDO) for reliable data cleansing, transformation and modeling with their human-compatible performance. In the LLM-GDO design pattern, user-defined prompts (UDPs) are used to represent the data processing logic rather than implementations with a specific programming language. LLMs can be centrally maintained so users don't have to manage the dependencies at the run-time. Fine-tuning LLMs with domain-specific data could enhance the performance on the domain-specific tasks which makes data processing knowledge-aware. We illustrate these advantages with examples in different data processing tasks. Furthermore, we summarize the challenges and opportunities introduced by LLMs to provide a complete view of this design pattern for more discussions.

Seller-side Outcome Fairness in Online Marketplaces

This paper aims to investigate and achieve seller-side fairness within online marketplaces, where many sellers and their items are not sufficiently exposed to customers in an e-commerce platform. This phenomenon raises concerns regarding the potential loss of revenue associated with less exposed items as well as less marketplace diversity. We introduce the notion of seller-side outcome fairness and build an optimization model to balance collected recommendation rewards and the fairness metric. We then propose a gradient-based data-driven algorithm based on the duality and bandit theory. Our numerical experiments on real e-commerce data sets show that our algorithm can lift seller fairness measures while not hurting metrics like collected Gross Merchandise Value (GMV) and total purchases.

LLM-TAKE: Theme Aware Keyword Extraction Using Large Language Models

Keyword extraction is one of the core tasks in natural language processing. Classic extraction models are notorious for having a short attention span which make it hard for them to conclude relational connections among the words and sentences that are far from each other. This, in turn, makes their usage prohibitive for generating keywords that are inferred from the context of the whole text. In this paper, we explore using Large Language Models (LLMs) in generating keywords for items that are inferred from the items textual metadata. Our modeling framework includes several stages to fine grain the results by avoiding outputting keywords that are non informative or sensitive and reduce hallucinations common in LLM. We call our LLM-based framework Theme-Aware Keyword Extraction (LLM TAKE). We propose two variations of framework for generating extractive and abstractive themes for products in an E commerce setting. We perform an extensive set of experiments on three real data sets and show that our modeling framework can enhance accuracy based and diversity based metrics when compared with benchmark models.

GNN-GMVO: Graph Neural Networks for Optimizing Gross Merchandise Value in Similar Item Recommendation

Similar item recommendation is a critical task in the e-Commerce industry, which helps customers explore similar and relevant alternatives based on their interested products. Despite the traditional machine learning models, Graph Neural Networks (GNNs), by design, can understand complex relations like similarity between products. However, in contrast to their wide usage in retrieval tasks and their focus on optimizing the relevance, the current GNN architectures are not tailored toward maximizing revenue-related objectives such as Gross Merchandise Value (GMV), which is one of the major business metrics for e-Commerce companies. In addition, defining accurate edge relations in GNNs is non-trivial in large-scale e-Commerce systems, due to the heterogeneity nature of the item-item relationships. This work aims to address these issues by designing a new GNN architecture called GNN-GMVO (Graph Neural Network - Gross Merchandise Value Optimizer). This model directly optimizes GMV while considering the complex relations between items. In addition, we propose a customized edge construction method to tailor the model toward similar item recommendation task and alleviate the noisy and complex item-item relations. In our comprehensive experiments on three real-world datasets, we show higher prediction performance and expected GMV for top ranked items recommended by our model when compared with selected state-of-the-art benchmark models.

Knowledge Graph Completion Models are Few-shot Learners: An Empirical Study of Relation Labeling in E-commerce with LLMs

Knowledge Graphs (KGs) play a crucial role in enhancing e-commerce system performance by providing structured information about entities and their relationships, such as complementary or substitutable relations between products or product types, which can be utilized in recommender systems. However, relation labeling in KGs remains a challenging task due to the dynamic nature of e-commerce domains and the associated cost of human labor. Recently, breakthroughs in Large Language Models (LLMs) have shown surprising results in numerous natural language processing tasks. In this paper, we conduct an empirical study of LLMs for relation labeling in e-commerce KGs, investigating their powerful learning capabilities in natural language and effectiveness in predicting relations between product types with limited labeled data. We evaluate various LLMs, including PaLM and GPT-3.5, on benchmark datasets, demonstrating their ability to achieve competitive performance compared to humans on relation labeling tasks using just 1 to 5 labeled examples per relation. Additionally, we experiment with different prompt engineering techniques to examine their impact on model performance. Our results show that LLMs significantly outperform existing KG completion models in relation labeling for e-commerce KGs and exhibit performance strong enough to replace human labeling.

Mitigating Frequency Bias in Next-Basket Recommendation via Deconfounders

Recent studies on Next-basket Recommendation (NBR) have achieved much progress by leveraging Personalized Item Frequency (PIF) as one of the main features, which measures the frequency of the user's interactions with the item. However, taking the PIF as an explicit feature incurs bias towards frequent items. Items that a user purchases frequently are assigned higher weights in the PIF-based recommender system and appear more frequently in the personalized recommendation list. As a result, the system will lose the fairness and balance between items that the user frequently purchases and items that the user never purchases. We refer to this systematic bias on personalized recommendation lists as frequency bias, which narrows users' browsing scope and reduces the system utility. We adopt causal inference theory to address this issue. Considering the influence of historical purchases on users' future interests, the user and item representations can be viewed as unobserved confounders in the causal diagram. In this paper, we propose a deconfounder model named FENDER (Frequency-aware Deconfounder for Next-basket Recommendation) to mitigate the frequency bias. With the deconfounder theory and the causal diagram we propose, FENDER decomposes PIF with a neural tensor layer to obtain substitute confounders for users and items. Then, FENDER performs unbiased recommendations considering the effect of these substitute confounders. Experimental results demonstrate that FENDER has derived diverse and fair results compared to ten baseline models on three datasets while achieving competitive performance. Further experiments illustrate how FENDER balances users' historical purchases and potential interests.

Causal Structure Learning with Recommendation System

A fundamental challenge of recommendation systems (RS) is understanding the causal dynamics underlying users' decision making. Most existing literature addresses this problem by using causal structures inferred from domain knowledge. However, there are numerous phenomenons where domain knowledge is insufficient, and the causal mechanisms must be learnt from the feedback data. Discovering the causal mechanism from RS feedback data is both novel and challenging, since RS itself is a source of intervention that can influence both the users' exposure and their willingness to interact. Also for this reason, most existing solutions become inappropriate since they require data collected free from any RS. In this paper, we first formulate the underlying causal mechanism as a causal structural model and describe a general causal structure learning framework grounded in the real-world working mechanism of RS. The essence of our approach is to acknowledge the unknown nature of RS intervention. We then derive the learning objective from our framework and propose an augmented Lagrangian solver for efficient optimization. We conduct both simulation and real-world experiments to demonstrate how our approach compares favorably to existing solutions, together with the empirical analysis from sensitivity and ablation studies.