InsightBench: Evaluating Business Analytics Agents Through Multi-Step Insight Generation

Data analytics is essential for extracting valuable insights from data that can assist organizations in making effective decisions. We introduce InsightBench, a benchmark dataset with three key features. First, it consists of 31 datasets representing diverse business use cases such as finance and incident management, each accompanied by a carefully curated set of insights planted in the datasets. Second, unlike existing benchmarks focusing on answering single queries, InsightBench evaluates agents based on their ability to perform end-to-end data analytics, including formulating questions, interpreting answers, and generating a summary of insights and actionable steps. Third, we conducted comprehensive quality assurance to ensure that each dataset in the benchmark had clear goals and included relevant and meaningful questions and analysis. Furthermore, we implement a two-way evaluation mechanism using LLaMA-3-Eval as an effective, open-source evaluator method to assess agents' ability to extract insights. We also propose AgentPoirot, our baseline data analysis agent capable of performing end-to-end data analytics. Our evaluation on InsightBench shows that AgentPoirot outperforms existing approaches (such as Pandas Agent) that focus on resolving single queries. We also compare the performance of open- and closed-source LLMs and various evaluation strategies. Overall, this benchmark serves as a testbed to motivate further development in comprehensive data analytics and can be accessed here: https://github.com/ServiceNow/insight-bench.

WorkArena++: Towards Compositional Planning and Reasoning-based Common Knowledge Work Tasks

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress toward capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena/tree/workarena-plus-plus.

Evaluating Interventional Reasoning Capabilities of Large Language Models

Numerous decision-making tasks require estimating causal effects under interventions on different parts of a system. As practitioners consider using large language models (LLMs) to automate decisions, studying their causal reasoning capabilities becomes crucial. A recent line of work evaluates LLMs ability to retrieve commonsense causal facts, but these evaluations do not sufficiently assess how LLMs reason about interventions. Motivated by the role that interventions play in causal inference, in this paper, we conduct empirical analyses to evaluate whether LLMs can accurately update their knowledge of a data-generating process in response to an intervention. We create benchmarks that span diverse causal graphs (e.g., confounding, mediation) and variable types, and enable a study of intervention-based reasoning. These benchmarks allow us to isolate the ability of LLMs to accurately predict changes resulting from their ability to memorize facts or find other shortcuts. Our analysis on four LLMs highlights that while GPT- 4 models show promising accuracy at predicting the intervention effects, they remain sensitive to distracting factors in the prompts.

WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Capture the Flag: Uncovering Data Insights with Large Language Models

The extraction of a small number of relevant insights from vast amounts of data is a crucial component of data-driven decision-making. However, accomplishing this task requires considerable technical skills, domain expertise, and human labor. This study explores the potential of using Large Language Models (LLMs) to automate the discovery of insights in data, leveraging recent advances in reasoning and code generation techniques. We propose a new evaluation methodology based on a "capture the flag" principle, measuring the ability of such models to recognize meaningful and pertinent information (flags) in a dataset. We further propose two proof-of-concept agents, with different inner workings, and compare their ability to capture such flags in a real-world sales dataset. While the work reported here is preliminary, our results are sufficiently interesting to mandate future exploration by the community.

Lag-Llama: Towards Foundation Models for Time Series Forecasting

Aiming to build foundation models for time-series forecasting and study their scaling behavior, we present here our work-in-progress on Lag-Llama, a general-purpose univariate probabilistic time-series forecasting model trained on a large collection of time-series data. The model shows good zero-shot prediction capabilities on unseen "out-of-distribution" time-series datasets, outperforming supervised baselines. We use smoothly broken power-laws to fit and predict model scaling behavior. The open source code is made available at https://github.com/kashif/pytorch-transformer-ts.

TACTiS-2: Better, Faster, Simpler Attentional Copulas for Multivariate Time Series

We introduce a new model for multivariate probabilistic time series prediction, designed to flexibly address a range of tasks including forecasting, interpolation, and their combinations. Building on copula theory, we propose a simplified objective for the recently-introduced transformer-based attentional copulas (TACTiS), wherein the number of distributional parameters now scales linearly with the number of variables instead of factorially. The new objective requires the introduction of a training curriculum, which goes hand-in-hand with necessary changes to the original architecture. We show that the resulting model has significantly better training dynamics and achieves state-of-the-art performance across diverse real-world forecasting tasks, while maintaining the flexibility of prior work, such as seamless handling of unaligned and unevenly-sampled time series.

Benchmarking Bayesian Causal Discovery Methods for Downstream Treatment Effect Estimation

The practical utility of causality in decision-making is widespread and brought about by the intertwining of causal discovery and causal inference. Nevertheless, a notable gap exists in the evaluation of causal discovery methods, where insufficient emphasis is placed on downstream inference. To address this gap, we evaluate seven established baseline causal discovery methods including a newly proposed method based on GFlowNets, on the downstream task of treatment effect estimation. Through the implementation of a distribution-level evaluation, we offer valuable and unique insights into the efficacy of these causal discovery methods for treatment effect estimation, considering both synthetic and real-world scenarios, as well as low-data scenarios. The results of our study demonstrate that some of the algorithms studied are able to effectively capture a wide range of useful and diverse ATE modes, while some tend to learn many low-probability modes which impacts the (unrelaxed) recall and precision.

Causal Discovery with Language Models as Imperfect Experts

Understanding the causal relationships that underlie a system is a fundamental prerequisite to accurate decision-making. In this work, we explore how expert knowledge can be used to improve the data-driven identification of causal graphs, beyond Markov equivalence classes. In doing so, we consider a setting where we can query an expert about the orientation of causal relationships between variables, but where the expert may provide erroneous information. We propose strategies for amending such expert knowledge based on consistency properties, e.g., acyclicity and conditional independencies in the equivalence class. We then report a case study, on real data, where a large language model is used as an imperfect expert.

Invariant Causal Set Covering Machines

Rule-based models, such as decision trees, appeal to practitioners due to their interpretable nature. However, the learning algorithms that produce such models are often vulnerable to spurious associations and thus, they are not guaranteed to extract causally-relevant insights. In this work, we build on ideas from the invariant causal prediction literature to propose Invariant Causal Set Covering Machines, an extension of the classical Set Covering Machine algorithm for conjunctions/disjunctions of binary-valued rules that provably avoids spurious associations. We demonstrate both theoretically and empirically that our method can identify the causal parents of a variable of interest in polynomial time.