WorkArena: How Capable Are Web Agents at Solving Common Knowledge Work Tasks?

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Self-Influence Guided Data Reweighting for Language Model Pre-training

Language Models (LMs) pre-trained with self-supervision on large text corpora have become the default starting point for developing models for various NLP tasks. Once the pre-training corpus has been assembled, all data samples in the corpus are treated with equal importance during LM pre-training. However, due to varying levels of relevance and quality of data, equal importance to all the data samples may not be the optimal choice. While data reweighting has been explored in the context of task-specific supervised learning and LM fine-tuning, model-driven reweighting for pre-training data has not been explored. We fill this important gap and propose PRESENCE, a method for jointly reweighting samples by leveraging self-influence (SI) scores as an indicator of sample importance and pre-training. PRESENCE promotes novelty and stability for model pre-training. Through extensive analysis spanning multiple model sizes, datasets, and tasks, we present PRESENCE as an important first step in the research direction of sample reweighting for pre-training language models.

Randomized Smoothing with Masked Inference for Adversarially Robust Text Classifications

Large-scale pre-trained language models have shown outstanding performance in a variety of NLP tasks. However, they are also known to be significantly brittle against specifically crafted adversarial examples, leading to increasing interest in probing the adversarial robustness of NLP systems. We introduce RSMI, a novel two-stage framework that combines randomized smoothing (RS) with masked inference (MI) to improve the adversarial robustness of NLP systems. RS transforms a classifier into a smoothed classifier to obtain robust representations, whereas MI forces a model to exploit the surrounding context of a masked token in an input sequence. RSMI improves adversarial robustness by 2 to 3 times over existing state-of-the-art methods on benchmark datasets. We also perform in-depth qualitative analysis to validate the effectiveness of the different stages of RSMI and probe the impact of its components through extensive ablations. By empirically proving the stability of RSMI, we put it forward as a practical method to robustly train large-scale NLP models. Our code and datasets are available at https://github.com/Han8931/rsmi_nlp

Towards Robust Low-Resource Fine-Tuning with Multi-View Compressed Representations

Due to the huge amount of parameters, fine-tuning of pretrained language models (PLMs) is prone to overfitting in the low resource scenarios. In this work, we present a novel method that operates on the hidden representations of a PLM to reduce overfitting. During fine-tuning, our method inserts random autoencoders between the hidden layers of a PLM, which transform activations from the previous layers into a multi-view compressed representation before feeding it into the upper layers. The autoencoders are plugged out after fine-tuning, so our method does not add extra parameters or increase computation cost during inference. Our method demonstrates promising performance improvement across a wide range of sequence- and token-level low-resource NLP tasks.

Chart-to-Text: A Large-Scale Benchmark for Chart Summarization

Charts are commonly used for exploring data and communicating insights. Generating natural language summaries from charts can be very helpful for people in inferring key insights that would otherwise require a lot of cognitive and perceptual efforts. We present Chart-to-text, a large-scale benchmark with two datasets and a total of 44,096 charts covering a wide range of topics and chart types. We explain the dataset construction process and analyze the datasets. We also introduce a number of state-of-the-art neural models as baselines that utilize image captioning and data-to-text generation techniques to tackle two problem variations: one assumes the underlying data table of the chart is available while the other needs to extract data from chart images. Our analysis with automatic and human evaluation shows that while our best models usually generate fluent summaries and yield reasonable BLEU scores, they also suffer from hallucinations and factual errors as well as difficulties in correctly explaining complex patterns and trends in charts.