AI Chatbots as Multi-Role Pedagogical Agents: Transforming Engagement in CS Education

This study investigates the use of Artificial Intelligence (AI)-powered, multi-role chatbots as a means to enhance learning experiences and foster engagement in computer science education. Leveraging a design-based research approach, we develop, implement, and evaluate a novel learning environment enriched with four distinct chatbot roles: Instructor Bot, Peer Bot, Career Advising Bot, and Emotional Supporter Bot. These roles, designed around the tenets of Self-Determination Theory, cater to the three innate psychological needs of learners - competence, autonomy, and relatedness. Additionally, the system embraces an inquiry-based learning paradigm, encouraging students to ask questions, seek solutions, and explore their curiosities. We test this system in a higher education context over a period of one month with 200 participating students, comparing outcomes with conditions involving a human tutor and a single chatbot. Our research utilizes a mixed-methods approach, encompassing quantitative measures such as chat log sequence analysis, and qualitative methods including surveys and focus group interviews. By integrating cutting-edge Natural Language Processing techniques such as topic modelling and sentiment analysis, we offer an in-depth understanding of the system's impact on learner engagement, motivation, and inquiry-based learning. This study, through its rigorous design and innovative approach, provides significant insights into the potential of AI-empowered, multi-role chatbots in reshaping the landscape of computer science education and fostering an engaging, supportive, and motivating learning environment.

Comparing Large Language Model AI and Human-Generated Coaching Messages for Behavioral Weight Loss

Automated coaching messages for weight control can save time and costs, but their repetitive, generic nature may limit their effectiveness compared to human coaching. Large language model (LLM) based artificial intelligence (AI) chatbots, like ChatGPT, could offer more personalized and novel messages to address repetition with their data-processing abilities. While LLM AI demonstrates promise to encourage healthier lifestyles, studies have yet to examine the feasibility and acceptability of LLM-based BWL coaching. 87 adults in a weight-loss trial rated ten coaching messages' helpfulness (five human-written, five ChatGPT-generated) using a 5-point Likert scale, providing additional open-ended feedback to justify their ratings. Participants also identified which messages they believed were AI-generated. The evaluation occurred in two phases: messages in Phase 1 were perceived as impersonal and negative, prompting revisions for Phase 2 messages. In Phase 1, AI-generated messages were rated less helpful than human-written ones, with 66 percent receiving a helpfulness rating of 3 or higher. However, in Phase 2, the AI messages matched the human-written ones regarding helpfulness, with 82% scoring three or above. Additionally, 50% were misidentified as human-written, suggesting AI's sophistication in mimicking human-generated content. A thematic analysis of open-ended feedback revealed that participants appreciated AI's empathy and personalized suggestions but found them more formulaic, less authentic, and too data-focused. This study reveals the preliminary feasibility and acceptability of LLM AIs, like ChatGPT, in crafting potentially effective weight control coaching messages. Our findings also underscore areas for future enhancement.

Taxonomy of AISecOps Threat Modeling for Cloud Based Medical Chatbots

Artificial Intelligence (AI) is playing a vital role in all aspects of technology including cyber security. Application of Conversational AI like the chatbots are also becoming very popular in the medical field to provide timely and immediate medical assistance to patients in need. As medical chatbots deal with a lot of sensitive information, the security of these chatbots is crucial. To secure the confidentiality, integrity, and availability of cloud-hosted assets like these, medical chatbots can be monitored using AISecOps (Artificial Intelligence for Secure IT Operations). AISecOPs is an emerging field that integrates three different but interrelated domains like the IT operation, AI, and security as one domain, where the expertise from all these three domains are used cohesively to secure the cyber assets. It considers cloud operations and security in a holistic framework to collect the metrics required to assess the security threats and train the AI models to take immediate actions. This work is focused on applying the STRIDE threat modeling framework to model the possible threats involved in each component of the chatbot to enable the automatic threat detection using the AISecOps techniques. This threat modeling framework is tailored to the medical chatbots that involves sensitive data sharing but could also be applied for chatbots used in other sectors like the financial services, public sector, and government sectors that are concerned with security and compliance.

User-Like Bots for Cognitive Automation: A Survey

Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack of intelligent bots that can adapt to web environments' variability and dynamic nature. Unlike human users, they have difficulty understanding and exploiting the affordances across multiple virtual environments. Despite the hype, bots with human user-like cognition do not currently exist. Chatbots, for instance, lack situational awareness on the digital platforms where they operate, preventing them from enacting meaningful and autonomous intelligent behavior similar to human users. In this survey, we aim to explore the role of cognitive architectures in supporting efforts towards engineering software bots with advanced general intelligence. We discuss how cognitive architectures can contribute to creating intelligent software bots. Furthermore, we highlight key architectural recommendations for the future development of autonomous, user-like cognitive bots.

Chatbots to ChatGPT in a Cybersecurity Space: Evolution, Vulnerabilities, Attacks, Challenges, and Future Recommendations

Chatbots shifted from rule-based to artificial intelligence techniques and gained traction in medicine, shopping, customer services, food delivery, education, and research. OpenAI developed ChatGPT blizzard on the Internet as it crossed one million users within five days of its launch. However, with the enhanced popularity, chatbots experienced cybersecurity threats and vulnerabilities. This paper discussed the relevant literature, reports, and explanatory incident attacks generated against chatbots. Our initial point is to explore the timeline of chatbots from ELIZA (an early natural language processing computer program) to GPT-4 and provide the working mechanism of ChatGPT. Subsequently, we explored the cybersecurity attacks and vulnerabilities in chatbots. Besides, we investigated the ChatGPT, specifically in the context of creating the malware code, phishing emails, undetectable zero-day attacks, and generation of macros and LOLBINs. Furthermore, the history of cyberattacks and vulnerabilities exploited by cybercriminals are discussed, particularly considering the risk and vulnerabilities in ChatGPT. Addressing these threats and vulnerabilities requires specific strategies and measures to reduce the harmful consequences. Therefore, the future directions to address the challenges were presented.

Anticipating User Needs: Insights from Design Fiction on Conversational Agents for Computational Thinking

Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering personalized guidance, interactive learning experiences, and code generation. However, current genAI-based chatbots focus on professional developers and may not adequately consider educational needs. Involving educators in conceiving educational tools is critical for ensuring usefulness and usability. We enlisted \numParticipants{} instructors to engage in design fiction sessions in which we elicited abilities such a conversational agent supported by genAI should display. Participants envisioned a conversational agent that guides students stepwise through exercises, tuning its method of guidance with an awareness of the educational background, skills and deficits, and learning preferences. The insights obtained in this paper can guide future implementations of tutoring conversational agents oriented toward teaching computational thinking and computer programming.

The impact of using an AI chatbot to respond to patient messages

Documentation burden is a major contributor to clinician burnout, which is rising nationally and is an urgent threat to our ability to care for patients. Artificial intelligence (AI) chatbots, such as ChatGPT, could reduce clinician burden by assisting with documentation. Although many hospitals are actively integrating such systems into electronic medical record systems, AI chatbots utility and impact on clinical decision-making have not been studied for this intended use. We are the first to examine the utility of large language models in assisting clinicians draft responses to patient questions. In our two-stage cross-sectional study, 6 oncologists responded to 100 realistic synthetic cancer patient scenarios and portal messages developed to reflect common medical situations, first manually, then with AI assistance. We find AI-assisted responses were longer, less readable, but provided acceptable drafts without edits 58% of time. AI assistance improved efficiency 77% of time, with low harm risk (82% safe). However, 7.7% unedited AI responses could severely harm. In 31% cases, physicians thought AI drafts were human-written. AI assistance led to more patient education recommendations, fewer clinical actions than manual responses. Results show promise for AI to improve clinician efficiency and patient care through assisting documentation, if used judiciously. Monitoring model outputs and human-AI interaction remains crucial for safe implementation.

RECALL: A Benchmark for LLMs Robustness against External Counterfactual Knowledge

LLMs and AI chatbots have improved people's efficiency in various fields. However, the necessary knowledge for answering the question may be beyond the models' knowledge boundaries. To mitigate this issue, many researchers try to introduce external knowledge, such as knowledge graphs and Internet contents, into LLMs for up-to-date information. However, the external information from the Internet may include counterfactual information that will confuse the model and lead to an incorrect response. Thus there is a pressing need for LLMs to possess the ability to distinguish reliable information from external knowledge. Therefore, to evaluate the ability of LLMs to discern the reliability of external knowledge, we create a benchmark from existing knowledge bases. Our benchmark consists of two tasks, Question Answering and Text Generation, and for each task, we provide models with a context containing counterfactual information. Evaluation results show that existing LLMs are susceptible to interference from unreliable external knowledge with counterfactual information, and simple intervention methods make limited contributions to the alleviation of this issue.

Think Before You Speak: Cultivating Communication Skills of Large Language Models via Inner Monologue

The emergence of large language models (LLMs) further improves the capabilities of open-domain dialogue systems and can generate fluent, coherent, and diverse responses. However, LLMs still lack an important ability: communication skills, which makes them more like information seeking tools than anthropomorphic chatbots. To make LLMs more anthropomorphic and proactive during the conversation, we add five communication skills to the response generation process: topic transition, proactively asking questions, concept guidance, empathy, and summarising often. The addition of communication skills increases the interest of users in the conversation and attracts them to chat for longer. To enable LLMs better understand and use communication skills, we design and add the inner monologue to LLMs. The complete process is achieved through prompt engineering and in-context learning. To evaluate communication skills, we construct a benchmark named Cskills for evaluating various communication skills, which can also more comprehensively evaluate the dialogue generation ability of the model. Experimental results show that the proposed CSIM strategy improves the backbone models and outperforms the baselines in both automatic and human evaluations.

Critical Role of Artificially Intelligent Conversational Chatbot

Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in traditional searches. ChatGPT's conversational approach makes it comfortable and accessible for finding answers quickly and in an organized manner. However, it is important to note that these chatbots have limitations, especially in terms of providing accurate answers as well as ethical concerns. In this study, we explore various scenarios involving ChatGPT's ethical implications within academic contexts, its limitations, and the potential misuse by specific user groups. To address these challenges, we propose architectural solutions aimed at preventing inappropriate use and promoting responsible AI interactions.