Designing AI for Real Users -- Accessibility Gaps in Retail AI Front-End

As AI becomes embedded in customer-facing systems, ethical scrutiny has largely focused on models, data, and governance. Far less attention has been paid to how AI is experienced through user-facing design. This commentary argues that many AI front-ends implicitly assume an 'ideal user body and mind', and that this becomes visible and ethically consequential when examined through the experiences of differently abled users. We explore this through retail AI front-ends for customer engagement - i.e., virtual assistants, virtual try-on systems, and hyper-personalised recommendations. Despite intuitive and inclusive framing, these systems embed interaction assumptions that marginalise users with vision, hearing, motor, cognitive, speech and sensory differences, as well as age-related variation in digital literacy and interaction norms. Drawing on practice-led insights, we argue that these failures persist not primarily due to technical limits, but due to the commercial, organisational, and procurement contexts in which AI front-ends are designed and deployed, where accessibility is rarely contractual. We propose front-end assurance as a practical complement to AI governance, aligning claims of intelligence and multimodality with the diversity of real users.

Zero-shot Cross-domain Knowledge Distillation: A Case study on YouTube Music

Knowledge Distillation (KD) has been widely used to improve the quality of latency sensitive models serving live traffic. However, applying KD in production recommender systems with low traffic is challenging: the limited amount of data restricts the teacher model size, and the cost of training a large dedicated teacher may not be justified. Cross-domain KD offers a cost-effective alternative by leveraging a teacher from a data-rich source domain, but introduces unique technical difficulties, as the features, user interfaces, and prediction tasks can significantly differ. We present a case study of using zero-shot cross-domain KD for multi-task ranking models, transferring knowledge from a (100x) large-scale video recommendation platform (YouTube) to a music recommendation application with significantly lower traffic. We share offline and live experiment results and present findings evaluating different KD techniques in this setting across two ranking models on the music app. Our results demonstrate that zero-shot cross-domain KD is a practical and effective approach to improve the performance of ranking models on low traffic surfaces.

TIEG-Youpu Solution for NeurIPS 2022 WikiKG90Mv2-LSC

WikiKG90Mv2 in NeurIPS 2022 is a large encyclopedic knowledge graph. Embedding knowledge graphs into continuous vector spaces is important for many practical applications, such as knowledge acquisition, question answering, and recommendation systems. Compared to existing knowledge graphs, WikiKG90Mv2 is a large scale knowledge graph, which is composed of more than 90 millions of entities. Both efficiency and accuracy should be considered when building graph embedding models for knowledge graph at scale. To this end, we follow the retrieve then re-rank pipeline, and make novel modifications in both retrieval and re-ranking stage. Specifically, we propose a priority infilling retrieval model to obtain candidates that are structurally and semantically similar. Then we propose an ensemble based re-ranking model with neighbor enhanced representations to produce final link prediction results among retrieved candidates. Experimental results show that our proposed method outperforms existing baseline methods and improves MRR of validation set from 0.2342 to 0.2839.

With a Little Help From My Friends: Collective Manipulation in Risk-Controlling Recommender Systems

Recommendation systems have become central gatekeepers of online information, shaping user behaviour across a wide range of activities. In response, users increasingly organize and coordinate to steer algorithmic outcomes toward diverse goals, such as promoting relevant content or limiting harmful material, relying on platform affordances -- such as likes, reviews, or ratings. While these mechanisms can serve beneficial purposes, they can also be leveraged for adversarial manipulation, particularly in systems where such feedback directly informs safety guarantees. In this paper, we study this vulnerability in recently proposed risk-controlling recommender systems, which use binary user feedback (e.g., "Not Interested") to provably limit exposure to unwanted content via conformal risk control. We empirically demonstrate that their reliance on aggregate feedback signals makes them inherently susceptible to coordinated adversarial user behaviour. Using data from a large-scale online video-sharing platform, we show that a small coordinated group (comprising only 1% of the user population) can induce up to a 20% degradation in nDCG for non-adversarial users by exploiting the affordances provided by risk-controlling recommender systems. We evaluate simple, realistic attack strategies that require little to no knowledge of the underlying recommendation algorithm and find that, while coordinated users can significantly harm overall recommendation quality, they cannot selectively suppress specific content groups through reporting alone. Finally, we propose a mitigation strategy that shifts guarantees from the group level to the user level, showing empirically how it can reduce the impact of adversarial coordinated behaviour while ensuring personalized safety for individuals.

RCLRec: Reverse Curriculum Learning for Modeling Sparse Conversions in Generative Recommendation

Conversion objectives in large-scale recommender systems are sparse, making them difficult to optimize. Generative recommendation (GR) partially alleviates data sparsity by organizing multi-type behaviors into a unified token sequence with shared representations, but conversion signals remain insufficiently modeled. While recent behavior-aware GR models encode behavior types and employ behavior-aware attention to highlight decision-related intermediate behaviors, they still rely on standard attention over the full history and provide no additional supervision for conversions, leaving conversion sparsity largely unresolved. To address these challenges, we propose RCLRec, a reverse curriculum learning-based GR framework for sparse conversion supervision. For each conversion target, RCLRec constructs a short curriculum by selecting a subsequence of conversion-related items from the history in reverse. Their semantic tokens are fed to the decoder as a prefix, together with the target conversion tokens, under a joint generation objective. This design provides additional instance-specific intermediate supervision, alleviating conversion sparsity and focusing the model on the user's critical decision process. We further introduce a curriculum quality-aware loss to ensure that the selected curricula are informative for conversion prediction. Experiments on offline datasets and an online A/B test show that RCLRec achieves superior performance, with +2.09% advertising revenue and +1.86% orders in online deployment.

FairGC: Fairness-aware Graph Condensation

Graph condensation (GC) has become a vital strategy for scaling Graph Neural Networks by compressing massive datasets into small, synthetic node sets. While current GC methods effectively maintain predictive accuracy, they are primarily designed for utility and often ignore fairness constraints. Because these techniques are bias-blind, they frequently capture and even amplify demographic disparities found in the original data. This leads to synthetic proxies that are unsuitable for sensitive applications like credit scoring or social recommendations. To solve this problem, we introduce FairGC, a unified framework that embeds fairness directly into the graph distillation process. Our approach consists of three key components. First, a Distribution-Preserving Condensation module synchronizes the joint distributions of labels and sensitive attributes to stop bias from spreading. Second, a Spectral Encoding module uses Laplacian eigen-decomposition to preserve essential global structural patterns. Finally, a Fairness-Enhanced Neural Architecture employs multi-domain fusion and a label-smoothing curriculum to produce equitable predictions. Rigorous evaluations on four real-world datasets, show that FairGC provides a superior balance between accuracy and fairness. Our results confirm that FairGC significantly reduces disparity in Statistical Parity and Equal Opportunity compared to existing state-of-the-art condensation models. The codes are available at https://github.com/LuoRenqiang/FairGC.

Hidden Ads: Behavior Triggered Semantic Backdoors for Advertisement Injection in Vision Language Models

Vision-Language Models (VLMs) are increasingly deployed in consumer applications where users seek recommendations about products, dining, and services. We introduce Hidden Ads, a new class of backdoor attacks that exploit this recommendation-seeking behavior to inject unauthorized advertisements. Unlike traditional pattern-triggered backdoors that rely on artificial triggers such as pixel patches or special tokens, Hidden Ads activates on natural user behaviors: when users upload images containing semantic content of interest (e.g., food, cars, animals) and ask recommendation-seeking questions, the backdoored model provides correct, helpful answers while seamlessly appending attacker-specified promotional slogans. This design preserves model utility and produces natural-sounding injections, making the attack practical for real-world deployment in consumer-facing recommendation services. We propose a multi-tier threat framework to systematically evaluate Hidden Ads across three adversary capability levels: hard prompt injection, soft prompt optimization, and supervised fine-tuning. Our poisoned data generation pipeline uses teacher VLM-generated chain-of-thought reasoning to create natural trigger--slogan associations across multiple semantic domains. Experiments on three VLM architectures demonstrate that Hidden Ads achieves high injection efficacy with near-zero false positives while maintaining task accuracy. Ablation studies confirm that the attack is data-efficient, transfers effectively to unseen datasets, and scales to multiple concurrent domain-slogan pairs. We evaluate defenses including instruction-based filtering and clean fine-tuning, finding that both fail to remove the backdoor without causing significant utility degradation.

Improving Clinical Diagnosis with Counterfactual Multi-Agent Reasoning

Clinical diagnosis is a complex reasoning process in which clinicians gather evidence, form hypotheses, and test them against alternative explanations. In medical training, this reasoning is explicitly developed through counterfactual questioning--e.g., asking how a diagnosis would change if a key symptom were absent or altered--to strengthen differential diagnosis skills. As large language model (LLM)-based systems are increasingly used for diagnostic support, ensuring the interpretability of their recommendations becomes critical. However, most existing LLM-based diagnostic agents reason over fixed clinical evidence without explicitly testing how individual findings support or weaken competing diagnoses. In this work, we propose a counterfactual multi-agent diagnostic framework inspired by clinician training that makes hypothesis testing explicit and evidence-grounded. Our framework introduces counterfactual case editing to modify clinical findings and evaluate how these changes affect competing diagnoses. We further define the Counterfactual Probability Gap, a method that quantifies how strongly individual findings support a diagnosis by measuring confidence shifts under these edits. These counterfactual signals guide multi-round specialist discussions, enabling agents to challenge unsupported hypotheses, refine differential diagnoses, and produce more interpretable reasoning trajectories. Across three diagnostic benchmarks and seven LLMs, our method consistently improves diagnostic accuracy over prompting and prior multi-agent baselines, with the largest gains observed in complex and ambiguous cases. Human evaluation further indicates that our framework produces more clinically useful, reliable, and coherent reasoning. These results suggest that incorporating counterfactual evidence verification is an important step toward building reliable AI systems for clinical decision support.

Transferability Through Cooperative Competitions

This paper presents a novel framework for cooperative robotics competitions (coopetitions) that promote the transferability and composability of robotics modules, including software, hardware, and data, across heterogeneous robotic systems. The framework is designed to incentivize collaboration between teams through structured task design, shared infrastructure, and a royalty-based scoring system. As a case study, the paper details the implementation and outcomes of the first euROBIN Coopetition, held under the European Robotics and AI Network (euROBIN), which featured fifteen robotic platforms competing across Industrial, Service, and Outdoor domains. The study highlights the practical challenges of achieving module reuse in real-world scenarios, particularly in terms of integration complexity and system compatibility. It also examines participant performance, integration behavior, and team feedback to assess the effectiveness of the framework. The paper concludes with lessons learned and recommendations for future coopetitions, including improveme

TrendGen: An Outfit Recommendation and Display System

Recent advances in Computer Vision have significantly improved image understanding and generation, revolutionizing the fashion industry. However, challenges such as inconsistent lighting, non-ideal garment angles, complex backgrounds, and occlusions in raw images hinder their full potential. Overcoming these obstacles is crucial for developing robust fashion AI systems capable of real-world applications. In this paper, we introduce TrendGen, a Fashion AI system designed to enhance online shopping with intelligent outfit recommendations. Deployed on a major e-commerce platform, TrendGen leverages cloth images and product attributes to generate trend-aligned, cohesive outfit suggestions. Additionally, it employs Generative AI to transform raw images into high-quality lay-down views, offering a clear and structured presentation of garments. Our evaluation on production data demonstrates TrendGen's consistent high-quality outfits and lay-down images, marking a significant advancement in AI-driven solutions for fashion retail.