Towards culturally-appropriate conversational AI for health in the majority world: An exploratory study with citizens and professionals in Latin America

There is justifiable interest in leveraging conversational AI (CAI) for health across the majority world, but to be effective, CAI must respond appropriately within culturally and linguistically diverse contexts. Therefore, we need ways to address the fact that current LLMs exclude many lived experiences globally. Various advances are underway which focus on top-down approaches and increasing training data. In this paper, we aim to complement these with a bottom-up locally-grounded approach based on qualitative data collected during participatory workshops in Latin America. Our goal is to construct a rich and human-centred understanding of: a) potential areas of cultural misalignment in digital health; b) regional perspectives on chatbots for health and c)strategies for creating culturally-appropriate CAI; with a focus on the understudied Latin American context. Our findings show that academic boundaries on notions of culture lose meaning at the ground level and technologies will need to engage with a broader framework; one that encapsulates the way economics, politics, geography and local logistics are entangled in cultural experience. To this end, we introduce a framework for 'Pluriversal Conversational AI for Health' which allows for the possibility that more relationality and tolerance, rather than just more data, may be called for.

Bridging UI Design and chatbot Interactions: Applying Form-Based Principles to Conversational Agents

Domain specific chatbot applications often involve multi step interactions, such as refining search filters, selecting multiple items, or performing comparisons. Traditional graphical user interfaces (GUIs) handle these workflows by providing explicit "Submit" (commit data) and "Reset" (discard data) actions, allowing back-end systems to track user intent unambiguously. In contrast, conversational agents rely on subtle language cues, which can lead to confusion and incomplete context management. This paper proposes modeling these GUI inspired metaphors acknowledgment (submit like) and context switching (reset-like) as explicit tasks within large language model (LLM) prompts. By capturing user acknowledgment, reset actions, and chain of thought (CoT) reasoning as structured session data, we preserve clarity, reduce user confusion, and align domain-specific chatbot interactions with back-end logic. We demonstrate our approach in hotel booking and customer management scenarios, highlighting improvements in multi-turn task coherence, user satisfaction, and efficiency.

SciArena: An Open Evaluation Platform for Foundation Models in Scientific Literature Tasks

We present SciArena, an open and collaborative platform for evaluating foundation models on scientific literature tasks. Unlike traditional benchmarks for scientific literature understanding and synthesis, SciArena engages the research community directly, following the Chatbot Arena evaluation approach of community voting on model comparisons. By leveraging collective intelligence, SciArena offers a community-driven evaluation of model performance on open-ended scientific tasks that demand literature-grounded, long-form responses. The platform currently supports 23 open-source and proprietary foundation models and has collected over 13,000 votes from trusted researchers across diverse scientific domains. We analyze the data collected so far and confirm that the submitted questions are diverse, aligned with real-world literature needs, and that participating researchers demonstrate strong self-consistency and inter-annotator agreement in their evaluations. We discuss the results and insights based on the model ranking leaderboard. To further promote research in building model-based automated evaluation systems for literature tasks, we release SciArena-Eval, a meta-evaluation benchmark based on our collected preference data. The benchmark measures the accuracy of models in judging answer quality by comparing their pairwise assessments with human votes. Our experiments highlight the benchmark's challenges and emphasize the need for more reliable automated evaluation methods.

"What's Up, Doc?": Analyzing How Users Seek Health Information in Large-Scale Conversational AI Datasets

People are increasingly seeking healthcare information from large language models (LLMs) via interactive chatbots, yet the nature and inherent risks of these conversations remain largely unexplored. In this paper, we filter large-scale conversational AI datasets to achieve HealthChat-11K, a curated dataset of 11K real-world conversations composed of 25K user messages. We use HealthChat-11K and a clinician-driven taxonomy for how users interact with LLMs when seeking healthcare information in order to systematically study user interactions across 21 distinct health specialties. Our analysis reveals insights into the nature of how and why users seek health information, such as common interactions, instances of incomplete context, affective behaviors, and interactions (e.g., leading questions) that can induce sycophancy, underscoring the need for improvements in the healthcare support capabilities of LLMs deployed as conversational AI. Code and artifacts to retrieve our analyses and combine them into a curated dataset can be found here: https://github.com/yahskapar/HealthChat

AI Assistants to Enhance and Exploit the PETSc Knowledge Base

Generative AI, especially through large language models (LLMs), is transforming how technical knowledge can be accessed, reused, and extended. PETSc, a widely used numerical library for high-performance scientific computing, has accumulated a rich but fragmented knowledge base over its three decades of development, spanning source code, documentation, mailing lists, GitLab issues, Discord conversations, technical papers, and more. Much of this knowledge remains informal and inaccessible to users and new developers. To activate and utilize this knowledge base more effectively, the PETSc team has begun building an LLM-powered system that combines PETSc content with custom LLM tools -- including retrieval-augmented generation (RAG), reranking algorithms, and chatbots -- to assist users, support developers, and propose updates to formal documentation. This paper presents initial experiences designing and evaluating these tools, focusing on system architecture, using RAG and reranking for PETSc-specific information, evaluation methodologies for various LLMs and embedding models, and user interface design. Leveraging the Argonne Leadership Computing Facility resources, we analyze how LLM responses can enhance the development and use of numerical software, with an initial focus on scalable Krylov solvers. Our goal is to establish an extensible framework for knowledge-centered AI in scientific software, enabling scalable support, enriched documentation, and enhanced workflows for research and development. We conclude by outlining directions for expanding this system into a robust, evolving platform that advances software ecosystems to accelerate scientific discovery.

Exploring the Effects of Chatbot Anthropomorphism and Human Empathy on Human Prosocial Behavior Toward Chatbots

Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better chatbot performance, human well-being, and collaborative outcomes. However, little research has explored the factors that motivate people to help chatbots. To address this gap, we draw on the Computers Are Social Actors (CASA) framework to examine how chatbot anthropomorphism-including human-like identity, emotional expression, and non-verbal expression-influences human empathy toward chatbots and their subsequent prosocial behaviors and intentions. We also explore people's own interpretations of their prosocial behaviors toward chatbots. We conducted an online experiment (N = 244) in which chatbots made mistakes in a collaborative image labeling task and explained the reasons to participants. We then measured participants' prosocial behaviors and intentions toward the chatbots. Our findings revealed that human identity and emotional expression of chatbots increased participants' prosocial behavior and intention toward chatbots, with empathy mediating these effects. Qualitative analysis further identified two motivations for participants' prosocial behaviors: empathy for the chatbot and perceiving the chatbot as human-like. We discuss the implications of these results for understanding and promoting human prosocial behaviors toward chatbots.

Arabic Dialect Classification using RNNs, Transformers, and Large Language Models: A Comparative Analysis

The Arabic language is among the most popular languages in the world with a huge variety of dialects spoken in 22 countries. In this study, we address the problem of classifying 18 Arabic dialects of the QADI dataset of Arabic tweets. RNN models, Transformer models, and large language models (LLMs) via prompt engineering are created and tested. Among these, MARBERTv2 performed best with 65% accuracy and 64% F1-score. Through the use of state-of-the-art preprocessing techniques and the latest NLP models, this paper identifies the most significant linguistic issues in Arabic dialect identification. The results corroborate applications like personalized chatbots that respond in users' dialects, social media monitoring, and greater accessibility for Arabic communities.

Mapping Caregiver Needs to AI Chatbot Design: Strengths and Gaps in Mental Health Support for Alzheimer's and Dementia Caregivers

Family caregivers of individuals with Alzheimer's Disease and Related Dementia (AD/ADRD) face significant emotional and logistical challenges that place them at heightened risk for stress, anxiety, and depression. Although recent advances in generative AI -- particularly large language models (LLMs) -- offer new opportunities to support mental health, little is known about how caregivers perceive and engage with such technologies. To address this gap, we developed Carey, a GPT-4o-based chatbot designed to provide informational and emotional support to AD/ADRD caregivers. Using Carey as a technology probe, we conducted semi-structured interviews with 16 family caregivers following scenario-driven interactions grounded in common caregiving stressors. Through inductive coding and reflexive thematic analysis, we surface a systemic understanding of caregiver needs and expectations across six themes -- on-demand information access, emotional support, safe space for disclosure, crisis management, personalization, and data privacy. For each of these themes, we also identified the nuanced tensions in the caregivers' desires and concerns. We present a mapping of caregiver needs, AI chatbot's strengths, gaps, and design recommendations. Our findings offer theoretical and practical insights to inform the design of proactive, trustworthy, and caregiver-centered AI systems that better support the evolving mental health needs of AD/ADRD caregivers.

ImpReSS: Implicit Recommender System for Support Conversations

Following recent advancements in large language models (LLMs), LLM-based chatbots have transformed customer support by automating interactions and providing consistent, scalable service. While LLM-based conversational recommender systems (CRSs) have attracted attention for their ability to enhance the quality of recommendations, limited research has addressed the implicit integration of recommendations within customer support interactions. In this work, we introduce ImpReSS, an implicit recommender system designed for customer support conversations. ImpReSS operates alongside existing support chatbots, where users report issues and chatbots provide solutions. Based on a customer support conversation, ImpReSS identifies opportunities to recommend relevant solution product categories (SPCs) that help resolve the issue or prevent its recurrence -- thereby also supporting business growth. Unlike traditional CRSs, ImpReSS functions entirely implicitly and does not rely on any assumption of a user's purchasing intent. Our empirical evaluation of ImpReSS's ability to recommend relevant SPCs that can help address issues raised in support conversations shows promising results, including an MRR@1 (and recall@3) of 0.72 (0.89) for general problem solving, 0.82 (0.83) for information security support, and 0.85 (0.67) for cybersecurity troubleshooting. To support future research, our data and code will be shared upon request.

Controlling Context: Generative AI at Work in Integrated Circuit Design and Other High-Precision Domains

Generative AI tools have become more prevalent in engineering workflows, particularly through chatbots and code assistants. As the perceived accuracy of these tools improves, questions arise about whether and how those who work in high-precision domains might maintain vigilance for errors, and what other aspects of using such tools might trouble their work. This paper analyzes interviews with hardware and software engineers, and their collaborators, who work in integrated circuit design to identify the role accuracy plays in their use of generative AI tools and what other forms of trouble they face in using such tools. The paper inventories these forms of trouble, which are then mapped to elements of generative AI systems, to conclude that controlling the context of interactions between engineers and the generative AI tools is one of the largest challenges they face. The paper concludes with recommendations for mitigating this form of trouble by increasing the ability to control context interactively.