Understanding Learner-LLM Chatbot Interactions and the Impact of Prompting Guidelines

Large Language Models (LLMs) have transformed human-computer interaction by enabling natural language-based communication with AI-powered chatbots. These models are designed to be intuitive and user-friendly, allowing users to articulate requests with minimal effort. However, despite their accessibility, studies reveal that users often struggle with effective prompting, resulting in inefficient responses. Existing research has highlighted both the limitations of LLMs in interpreting vague or poorly structured prompts and the difficulties users face in crafting precise queries. This study investigates learner-AI interactions through an educational experiment in which participants receive structured guidance on effective prompting. We introduce and compare three types of prompting guidelines: a task-specific framework developed through a structured methodology and two baseline approaches. To assess user behavior and prompting efficacy, we analyze a dataset of 642 interactions from 107 users. Using Von NeuMidas, an extended pragmatic annotation schema for LLM interaction analysis, we categorize common prompting errors and identify recurring behavioral patterns. We then evaluate the impact of different guidelines by examining changes in user behavior, adherence to prompting strategies, and the overall quality of AI-generated responses. Our findings provide a deeper understanding of how users engage with LLMs and the role of structured prompting guidance in enhancing AI-assisted communication. By comparing different instructional frameworks, we offer insights into more effective approaches for improving user competency in AI interactions, with implications for AI literacy, chatbot usability, and the design of more responsive AI systems.

SCOOP: A Framework for Proactive Collaboration and Social Continual Learning through Natural Language Interaction andCausal Reasoning

Multimodal information-gathering settings, where users collaborate with AI in dynamic environments, are increasingly common. These involve complex processes with textual and multimodal interactions, often requiring additional structural information via cost-incurring requests. AI helpers lack access to users' true goals, beliefs, and preferences and struggle to integrate diverse information effectively. We propose a social continual learning framework for causal knowledge acquisition and collaborative decision-making. It focuses on autonomous agents learning through dialogues, question-asking, and interaction in open, partially observable environments. A key component is a natural language oracle that answers the agent's queries about environmental mechanisms and states, refining causal understanding while balancing exploration or learning, and exploitation or knowledge use. Evaluation tasks inspired by developmental psychology emphasize causal reasoning and question-asking skills. They complement benchmarks by assessing the agent's ability to identify knowledge gaps, generate meaningful queries, and incrementally update reasoning. The framework also evaluates how knowledge acquisition costs are amortized across tasks within the same environment. We propose two architectures: 1) a system combining Large Language Models (LLMs) with the ReAct framework and question-generation, and 2) an advanced system with a causal world model, symbolic, graph-based, or subsymbolic, for reasoning and decision-making. The latter builds a causal knowledge graph for efficient inference and adaptability under constraints. Challenges include integrating causal reasoning into ReAct and optimizing exploration and question-asking in error-prone scenarios. Beyond applications, this framework models developmental processes combining causal reasoning, question generation, and social learning.