Conversational Recommender System and Large Language Model Are Made for Each Other in E-commerce Pre-sales Dialogue

E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and provide accurate recommendations based on dialogue context, but rely on external knowledge. Large language models (LLMs) generate responses that mimic pre-sales dialogues after fine-tuning, but lack domain-specific knowledge for accurate recommendations. Intuitively, the strengths of LLM and CRS in E-commerce pre-sales dialogues are complementary, yet no previous work has explored this. This paper investigates the effectiveness of combining LLM and CRS in E-commerce pre-sales dialogues, proposing two collaboration methods: CRS assisting LLM and LLM assisting CRS. We conduct extensive experiments on a real-world dataset of Ecommerce pre-sales dialogues. We analyze the impact of two collaborative approaches with two CRSs and two LLMs on four tasks of Ecommerce pre-sales dialogue. We find that collaborations between CRS and LLM can be very effective in some cases.

Harnessing the Power of Large Language Models for Empathetic Response Generation: Empirical Investigations and Improvements

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of ChatGPT, the application effect of large language models (LLMs) in this field has attracted great attention. This work empirically investigates the performance of LLMs in generating empathetic responses and proposes three improvement methods of semantically similar in-context learning, two-stage interactive generation, and combination with the knowledge base. Extensive experiments show that LLMs can significantly benefit from our proposed methods and is able to achieve state-of-the-art performance in both automatic and human evaluations. Additionally, we explore the possibility of GPT-4 simulating human evaluators.

CLIP Models are Few-shot Learners: Empirical Studies on VQA and Visual Entailment

CLIP has shown a remarkable zero-shot capability on a wide range of vision tasks. Previously, CLIP is only regarded as a powerful visual encoder. However, after being pre-trained by language supervision from a large amount of image-caption pairs, CLIP itself should also have acquired some few-shot abilities for vision-language tasks. In this work, we empirically show that CLIP can be a strong vision-language few-shot learner by leveraging the power of language. We first evaluate CLIP's zero-shot performance on a typical visual question answering task and demonstrate a zero-shot cross-modality transfer capability of CLIP on the visual entailment task. Then we propose a parameter-efficient fine-tuning strategy to boost the few-shot performance on the vqa task. We achieve competitive zero/few-shot results on the visual question answering and visual entailment tasks without introducing any additional pre-training procedure.

Understanding Attention in Machine Reading Comprehension

Achieving human-level performance on some of Machine Reading Comprehension (MRC) datasets is no longer challenging with the help of powerful Pre-trained Language Models (PLMs). However, the internal mechanism of these artifacts still remains unclear, placing an obstacle for further understanding these models. This paper focuses on conducting a series of analytical experiments to examine the relations between the multi-head self-attention and the final performance, trying to analyze the potential explainability in PLM-based MRC models. We perform quantitative analyses on SQuAD (English) and CMRC 2018 (Chinese), two span-extraction MRC datasets, on top of BERT, ALBERT, and ELECTRA in various aspects. We discover that {\em passage-to-question} and {\em passage understanding} attentions are the most important ones, showing strong correlations to the final performance than other parts. Through visualizations and case studies, we also observe several general findings on the attention maps, which could be helpful to understand how these models solve the questions.

BoB: BERT Over BERT for Training Persona-based Dialogue Models from Limited Personalized Data

Maintaining consistent personas is essential for dialogue agents. Although tremendous advancements have been brought, the limited-scale of annotated persona-dense data are still barriers towards training robust and consistent persona-based dialogue models. In this work, we show how the challenges can be addressed by disentangling persona-based dialogue generation into two sub-tasks with a novel BERT-over-BERT (BoB) model. Specifically, the model consists of a BERT-based encoder and two BERT-based decoders, where one decoder is for response generation, and another is for consistency understanding. In particular, to learn the ability of consistency understanding from large-scale non-dialogue inference data, we train the second decoder in an unlikelihood manner. Under different limited data settings, both automatic and human evaluations demonstrate that the proposed model outperforms strong baselines in response quality and persona consistency.

Profile Consistency Identification for Open-domain Dialogue Agents

Maintaining a consistent attribute profile is crucial for dialogue agents to naturally converse with humans. Existing studies on improving attribute consistency mainly explored how to incorporate attribute information in the responses, but few efforts have been made to identify the consistency relations between response and attribute profile. To facilitate the study of profile consistency identification, we create a large-scale human-annotated dataset with over 110K single-turn conversations and their key-value attribute profiles. Explicit relation between response and profile is manually labeled. We also propose a key-value structure information enriched BERT model to identify the profile consistency, and it gained improvements over strong baselines. Further evaluations on downstream tasks demonstrate that the profile consistency identification model is conducive for improving dialogue consistency.

Generate, Delete and Rewrite: A Three-Stage Framework for Improving Persona Consistency of Dialogue Generation

Maintaining a consistent personality in conversations is quite natural for human beings, but is still a non-trivial task for machines. The persona-based dialogue generation task is thus introduced to tackle the personality-inconsistent problem by incorporating explicit persona text into dialogue generation models. Despite the success of existing persona-based models on generating human-like responses, their one-stage decoding framework can hardly avoid the generation of inconsistent persona words. In this work, we introduce a three-stage framework that employs a generate-delete-rewrite mechanism to delete inconsistent words from a generated response prototype and further rewrite it to a personality-consistent one. We carry out evaluations by both human and automatic metrics. Experiments on the Persona-Chat dataset show that our approach achieves good performance.

A Survey of Document Grounded Dialogue Systems (DGDS)

Dialogue system (DS) attracts great attention from industry and academia because of its wide application prospects. Researchers usually divide the DS according to the function. However, many conversations require the DS to switch between different functions. For example, movie discussion can change from chit-chat to QA, the conversational recommendation can transform from chit-chat to recommendation, etc. Therefore, classification according to functions may not be enough to help us appreciate the current development trend. We classify the DS based on background knowledge. Specifically, study the latest DS based on the unstructured document(s). We define Document Grounded Dialogue System (DGDS) as the DS that the dialogues are centering on the given document(s). The DGDS can be used in scenarios such as talking over merchandise against product Manual, commenting on news reports, etc. We believe that extracting unstructured document(s) information is the future trend of the DS because a great amount of human knowledge lies in these document(s). The research of the DGDS not only possesses a broad application prospect but also facilitates AI to better understand human knowledge and natural language. We analyze the classification, architecture, datasets, models, and future development trends of the DGDS, hoping to help researchers in this field.