Conversational Recommender System and Large Language Model Are Made for Each Other in E-commerce Pre-sales Dialogue

E-commerce pre-sales dialogue aims to understand and elicit user needs and preferences for the items they are seeking so as to provide appropriate recommendations. Conversational recommender systems (CRSs) learn user representation and provide accurate recommendations based on dialogue context, but rely on external knowledge. Large language models (LLMs) generate responses that mimic pre-sales dialogues after fine-tuning, but lack domain-specific knowledge for accurate recommendations. Intuitively, the strengths of LLM and CRS in E-commerce pre-sales dialogues are complementary, yet no previous work has explored this. This paper investigates the effectiveness of combining LLM and CRS in E-commerce pre-sales dialogues, proposing two collaboration methods: CRS assisting LLM and LLM assisting CRS. We conduct extensive experiments on a real-world dataset of Ecommerce pre-sales dialogues. We analyze the impact of two collaborative approaches with two CRSs and two LLMs on four tasks of Ecommerce pre-sales dialogue. We find that collaborations between CRS and LLM can be very effective in some cases.

Through the Lens of Core Competency: Survey on Evaluation of Large Language Models

From pre-trained language model (PLM) to large language model (LLM), the field of natural language processing (NLP) has witnessed steep performance gains and wide practical uses. The evaluation of a research field guides its direction of improvement. However, LLMs are extremely hard to thoroughly evaluate for two reasons. First of all, traditional NLP tasks become inadequate due to the excellent performance of LLM. Secondly, existing evaluation tasks are difficult to keep up with the wide range of applications in real-world scenarios. To tackle these problems, existing works proposed various benchmarks to better evaluate LLMs. To clarify the numerous evaluation tasks in both academia and industry, we investigate multiple papers concerning LLM evaluations. We summarize 4 core competencies of LLM, including reasoning, knowledge, reliability, and safety. For every competency, we introduce its definition, corresponding benchmarks, and metrics. Under this competency architecture, similar tasks are combined to reflect corresponding ability, while new tasks can also be easily added into the system. Finally, we give our suggestions on the future direction of LLM's evaluation.