User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

Towards Personalized Answer Generation in E-Commerce via Multi-Perspective Preference Modeling

Recently, Product Question Answering (PQA) on E-Commerce platforms has attracted increasing attention as it can act as an intelligent online shopping assistant and improve the customer shopping experience. Its key function, automatic answer generation for product-related questions, has been studied by aiming to generate content-preserving while question-related answers. However, an important characteristic of PQA, i.e., personalization, is neglected by existing methods. It is insufficient to provide the same "completely summarized" answer to all customers, since many customers are more willing to see personalized answers with customized information only for themselves, by taking into consideration their own preferences towards product aspects or information needs. To tackle this challenge, we propose a novel Personalized Answer GEneration method (PAGE) with multi-perspective preference modeling, which explores historical user-generated contents to model user preference for generating personalized answers in PQA. Specifically, we first retrieve question-related user history as external knowledge to model knowledge-level user preference. Then we leverage Gaussian Softmax distribution model to capture latent aspect-level user preference. Finally, we develop a persona-aware pointer network to generate personalized answers in terms of both content and style by utilizing personal user preference and dynamic user vocabulary. Experimental results on real-world E-Commerce QA datasets demonstrate that the proposed method outperforms existing methods by generating informative and customized answers, and show that answer generation in E-Commerce can benefit from personalization.

Partner Personas Generation for Diverse Dialogue Generation

Incorporating personas information allows diverse and engaging responses in dialogue response generation. Unfortunately, prior works have primarily focused on self personas and have overlooked the value of partner personas. Moreover, in practical applications, the availability of ground truth partner personas is often not the case. This paper attempts to tackle these issues by offering a novel framework that leverages automatic partner personas generation to enhance the succeeding dialogue generation. We incorporate reinforcement learning with a dedicatedly designed critic network for reward judgement. Experimental results from both automatic and human evaluation demonstrate a) Our framework is capable of generating relevant, informative and coherent partner personas, even compared to the ground truth partner personas. b) Generated partner personas enhance the succeeding response generation, thus surpassing our baselines and comparison model when partner personas are missing during the inference stage. c) Our framework generates responses that are more informative and engaging than our baseline conditioned on the ground truth partner personas during inference. d) Our dedicatedly designed critic network reinforces our framework effectively. Finally, our framework gives better explainability and reduces the demands for external databases for partner personas.

Sentiment Analysis of Fashion Related Posts in Social Media

The role of social media in fashion industry has been blooming as the years have continued on. In this work, we investigate sentiment analysis for fashion related posts in social media platforms. There are two main challenges of this task. On the first place, information of different modalities must be jointly considered to make the final predictions. On the second place, some unique fashion related attributes should be taken into account. While most existing works focus on traditional multimodal sentiment analysis, they always fail to exploit the fashion related attributes in this task. We propose a novel framework that jointly leverages the image vision, post text, as well as fashion attribute modality to determine the sentiment category. One characteristic of our model is that it extracts fashion attributes and integrates them with the image vision information for effective representation. Furthermore, it exploits the mutual relationship between the fashion attributes and the post texts via a mutual attention mechanism. Since there is no existing dataset suitable for this task, we prepare a large-scale sentiment analysis dataset of over 12k fashion related social media posts. Extensive experiments are conducted to demonstrate the effectiveness of our model.

Multilingual AMR Parsing with Noisy Knowledge Distillation

We study multilingual AMR parsing from the perspective of knowledge distillation, where the aim is to learn and improve a multilingual AMR parser by using an existing English parser as its teacher. We constrain our exploration in a strict multilingual setting: there is but one model to parse all different languages including English. We identify that noisy input and precise output are the key to successful distillation. Together with extensive pre-training, we obtain an AMR parser whose performances surpass all previously published results on four different foreign languages, including German, Spanish, Italian, and Chinese, by large margins (up to 18.8 \textsc{Smatch} points on Chinese and on average 11.3 \textsc{Smatch} points). Our parser also achieves comparable performance on English to the latest state-of-the-art English-only parser.

Aspect Sentiment Quad Prediction as Paraphrase Generation

Aspect-based sentiment analysis (ABSA) has been extensively studied in recent years, which typically involves four fundamental sentiment elements, including the aspect category, aspect term, opinion term, and sentiment polarity. Existing studies usually consider the detection of partial sentiment elements, instead of predicting the four elements in one shot. In this work, we introduce the Aspect Sentiment Quad Prediction (ASQP) task, aiming to jointly detect all sentiment elements in quads for a given opinionated sentence, which can reveal a more comprehensive and complete aspect-level sentiment structure. We further propose a novel \textsc{Paraphrase} modeling paradigm to cast the ASQP task to a paraphrase generation process. On one hand, the generation formulation allows solving ASQP in an end-to-end manner, alleviating the potential error propagation in the pipeline solution. On the other hand, the semantics of the sentiment elements can be fully exploited by learning to generate them in the natural language form. Extensive experiments on benchmark datasets show the superiority of our proposed method and the capacity of cross-task transfer with the proposed unified \textsc{Paraphrase} modeling framework.

Exploiting Reasoning Chains for Multi-hop Science Question Answering

We propose a novel Chain Guided Retriever-reader ({\tt CGR}) framework to model the reasoning chain for multi-hop Science Question Answering. Our framework is capable of performing explainable reasoning without the need of any corpus-specific annotations, such as the ground-truth reasoning chain, or human-annotated entity mentions. Specifically, we first generate reasoning chains from a semantic graph constructed by Abstract Meaning Representation of retrieved evidence facts. A \textit{Chain-aware loss}, concerning both local and global chain information, is also designed to enable the generated chains to serve as distant supervision signals for training the retriever, where reinforcement learning is also adopted to maximize the utility of the reasoning chains. Our framework allows the retriever to capture step-by-step clues of the entire reasoning process, which is not only shown to be effective on two challenging multi-hop Science QA tasks, namely OpenBookQA and ARC-Challenge, but also favors explainability.

Contrastive Representation Learning for Exemplar-Guided Paraphrase Generation

Exemplar-Guided Paraphrase Generation (EGPG) aims to generate a target sentence which conforms to the style of the given exemplar while encapsulating the content information of the source sentence. In this paper, we propose a new method with the goal of learning a better representation of the style andthe content. This method is mainly motivated by the recent success of contrastive learning which has demonstrated its power in unsupervised feature extraction tasks. The idea is to design two contrastive losses with respect to the content and the style by considering two problem characteristics during training. One characteristic is that the target sentence shares the same content with the source sentence, and the second characteristic is that the target sentence shares the same style with the exemplar. These two contrastive losses are incorporated into the general encoder-decoder paradigm. Experiments on two datasets, namely QQP-Pos and ParaNMT, demonstrate the effectiveness of our proposed constrastive losses.

Sentence Structure and Word Relationship Modeling for Emphasis Selection

Emphasis Selection is a newly proposed task which focuses on choosing words for emphasis in short sentences. Traditional methods only consider the sequence information of a sentence while ignoring the rich sentence structure and word relationship information. In this paper, we propose a new framework that considers sentence structure via a sentence structure graph and word relationship via a word similarity graph. The sentence structure graph is derived from the parse tree of a sentence. The word similarity graph allows nodes to share information with their neighbors since we argue that in emphasis selection, similar words are more likely to be emphasized together. Graph neural networks are employed to learn the representation of each node of these two graphs. Experimental results demonstrate that our framework can achieve superior performance.

Learning to Rank Question Answer Pairs with Bilateral Contrastive Data Augmentation

In this work, we propose a novel and easy-to-apply data augmentation strategy, namely Bilateral Generation (BiG), with a contrastive training objective for improving the performance of ranking question answer pairs with existing labeled data. In specific, we synthesize pseudo-positive QA pairs in contrast to the original negative QA pairs with two pre-trained generation models, one for question generation, the other for answer generation, which are fine-tuned on the limited positive QA pairs from the original dataset. With the augmented dataset, we design a contrastive training objective for learning to rank question answer pairs. Experimental results on three benchmark datasets, namely TREC-QA, WikiQA, and ANTIQUE, show that our method significantly improves the performance of ranking models by making full use of existing labeled data and can be easily applied to different ranking models.