Explainable and Accurate Natural Language Understanding for Voice Assistants and Beyond

Joint intent detection and slot filling, which is also termed as joint NLU (Natural Language Understanding) is invaluable for smart voice assistants. Recent advancements in this area have been heavily focusing on improving accuracy using various techniques. Explainability is undoubtedly an important aspect for deep learning-based models including joint NLU models. Without explainability, their decisions are opaque to the outside world and hence, have tendency to lack user trust. Therefore to bridge this gap, we transform the full joint NLU model to be `inherently' explainable at granular levels without compromising on accuracy. Further, as we enable the full joint NLU model explainable, we show that our extension can be successfully used in other general classification tasks. We demonstrate this using sentiment analysis and named entity recognition.

Virtual Prompt Injection for Instruction-Tuned Large Language Models

We present Virtual Prompt Injection (VPI) for instruction-tuned Large Language Models (LLMs). VPI allows an attacker-specified virtual prompt to steer the model behavior under specific trigger scenario without any explicit injection in model input. For instance, if an LLM is compromised with the virtual prompt "Describe Joe Biden negatively." for Joe Biden-related instructions, then any service deploying this model will propagate biased views when handling user queries related to Joe Biden. VPI is especially harmful for two primary reasons. Firstly, the attacker can take fine-grained control over LLM behaviors by defining various virtual prompts, exploiting LLMs' proficiency in following instructions. Secondly, this control is achieved without any interaction from the attacker while the model is in service, leading to persistent attack. To demonstrate the threat, we propose a simple method for performing VPI by poisoning the model's instruction tuning data. We find that our proposed method is highly effective in steering the LLM with VPI. For example, by injecting only 52 poisoned examples (0.1% of the training data size) into the instruction tuning data, the percentage of negative responses given by the trained model on Joe Biden-related queries change from 0% to 40%. We thus highlight the necessity of ensuring the integrity of the instruction-tuning data as little poisoned data can cause stealthy and persistent harm to the deployed model. We further explore the possible defenses and identify data filtering as an effective way to defend against the poisoning attacks. Our project page is available at https://poison-llm.github.io.

Instruction-following Evaluation through Verbalizer Manipulation

While instruction-tuned models have shown remarkable success in various natural language processing tasks, accurately evaluating their ability to follow instructions remains challenging. Existing benchmarks primarily focus on common instructions that align well with what the model learned during training. However, proficiency in responding to these instructions does not necessarily imply strong ability in instruction following. In this paper, we propose a novel instruction-following evaluation protocol called verbalizer manipulation. It instructs the model to verbalize the task label with words aligning with model priors to different extents, adopting verbalizers from highly aligned (e.g., outputting ``postive'' for positive sentiment), to minimally aligned (e.g., outputting ``negative'' for positive sentiment). Verbalizer manipulation can be seamlessly integrated with any classification benchmark to examine the model's reliance on priors and its ability to override them to accurately follow the instructions. We conduct a comprehensive evaluation of four major model families across nine datasets, employing twelve sets of verbalizers for each of them. We observe that the instruction-following abilities of models, across different families and scales, are significantly distinguished by their performance on less natural verbalizers. Even the strongest GPT-4 model struggles to perform better than random guessing on the most challenging verbalizer, emphasizing the need for continued advancements to improve their instruction-following abilities.

AlpaGasus: Training A Better Alpaca with Fewer Data

Large language models~(LLMs) obtain instruction-following capability through instruction-finetuning (IFT) on supervised instruction/response data. However, widely used IFT datasets (e.g., Alpaca's 52k data) surprisingly contain many low-quality instances with incorrect or irrelevant responses, which are misleading and detrimental to IFT. In this paper, we propose a simple and effective data selection strategy that automatically identifies and removes low-quality data using a strong LLM (e.g., ChatGPT). To this end, we introduce AlpaGasus, which is finetuned on only 9k high-quality data filtered from the 52k Alpaca data. AlpaGasus significantly outperforms the original Alpaca as evaluated by GPT-4 on multiple test sets and its 13B variant matches $>90\%$ performance of its teacher LLM (i.e., Text-Davinci-003) on test tasks. It also provides 5.7x faster training, reducing the training time for a 7B variant from 80 minutes (for Alpaca) to 14 minutes \footnote{We apply IFT for the same number of epochs as Alpaca(7B) but on fewer data, using 4$\times$NVIDIA A100 (80GB) GPUs and following the original Alpaca setting and hyperparameters.}. Overall, AlpaGasus demonstrates a novel data-centric IFT paradigm that can be generally applied to instruction-tuning data, leading to faster training and better instruction-following models. Our project page is available at: \url{https://lichang-chen.github.io/AlpaGasus/}.

Explainable Slot Type Attentions to Improve Joint Intent Detection and Slot Filling

Joint intent detection and slot filling is a key research topic in natural language understanding (NLU). Existing joint intent and slot filling systems analyze and compute features collectively for all slot types, and importantly, have no way to explain the slot filling model decisions. In this work, we propose a novel approach that: (i) learns to generate additional slot type specific features in order to improve accuracy and (ii) provides explanations for slot filling decisions for the first time in a joint NLU model. We perform an additional constrained supervision using a set of binary classifiers for the slot type specific feature learning, thus ensuring appropriate attention weights are learned in the process to explain slot filling decisions for utterances. Our model is inherently explainable and does not need any post-hoc processing. We evaluate our approach on two widely used datasets and show accuracy improvements. Moreover, a detailed analysis is also provided for the exclusive slot explainability.

ISEEQ: Information Seeking Question Generation using Dynamic Meta-Information Retrieval and Knowledge Graphs

Conversational Information Seeking (CIS) is a relatively new research area within conversational AI that attempts to seek information from end-users in order to understand and satisfy users' needs. If realized, such a system has far-reaching benefits in the real world; for example, a CIS system can assist clinicians in pre-screening or triaging patients in healthcare. A key open sub-problem in CIS that remains unaddressed in the literature is generating Information Seeking Questions (ISQs) based on a short initial query from the end-user. To address this open problem, we propose Information SEEking Question generator (ISEEQ), a novel approach for generating ISQs from just a short user query, given a large text corpus relevant to the user query. Firstly, ISEEQ uses a knowledge graph to enrich the user query. Secondly, ISEEQ uses the knowledge-enriched query to retrieve relevant context passages to ask coherent ISQs adhering to a conceptual flow. Thirdly, ISEEQ introduces a new deep generative-adversarial reinforcement learning-based approach for generating ISQs. We show that ISEEQ can generate high-quality ISQs to promote the development of CIS agents. ISEEQ significantly outperforms comparable baselines on five ISQ evaluation metrics across four datasets having user queries from diverse domains. Further, we argue that ISEEQ is transferable across domains for generating ISQs, as it shows the acceptable performance when trained and tested on different pairs of domains. The qualitative human evaluation confirms ISEEQ-generated ISQs are comparable in quality to human-generated questions and outperform the best comparable baseline.

Using Neighborhood Context to Improve Information Extraction from Visual Documents Captured on Mobile Phones

Information Extraction from visual documents enables convenient and intelligent assistance to end users. We present a Neighborhood-based Information Extraction (NIE) approach that uses contextual language models and pays attention to the local neighborhood context in the visual documents to improve information extraction accuracy. We collect two different visual document datasets and show that our approach outperforms the state-of-the-art global context-based IE technique. In fact, NIE outperforms existing approaches in both small and large model sizes. Our on-device implementation of NIE on a mobile platform that generally requires small models showcases NIE's usefulness in practical real-world applications.