Few-Shot Bot: Prompt-Based Learning for Dialogue Systems

Learning to converse using only a few examples is a great challenge in conversational AI. The current best conversational models, which are either good chit-chatters (e.g., BlenderBot) or goal-oriented systems (e.g., MinTL), are language models (LMs) fine-tuned on large conversational datasets. Training these models is expensive, both in terms of computational resources and time, and it is hard to keep them up to date with new conversational skills. A simple yet unexplored solution is prompt-based few-shot learning (Brown et al. 2020) which does not require gradient-based fine-tuning but instead uses a few examples in the LM context as the only source of learning. In this paper, we explore prompt-based few-shot learning in dialogue tasks. We benchmark LMs of different sizes in nine response generation tasks, which include four knowledge-grounded tasks, a task-oriented generations task, three open-chat tasks, and controlled stylistic generation, and five conversational parsing tasks, which include dialogue state tracking, graph path generation, persona information extraction, document retrieval, and internet query generation. The current largest released LM (GPT-J-6B) using prompt-based few-shot learning, and thus requiring no training, achieves competitive performance to fully trained state-of-the-art models. Moreover, we propose a novel prompt-based few-shot classifier, that also does not require any fine-tuning, to select the most appropriate prompt given a dialogue history. Finally, by combining the power of prompt-based few-shot learning and a Skill Selector, we create an end-to-end chatbot named the Few-Shot Bot (FSB), which automatically selects the most appropriate conversational skill, queries different knowledge bases or the internet, and uses the retrieved knowledge to generate a human-like response, all using only few dialogue examples per skill.

Vision Guided Generative Pre-trained Language Models for Multimodal Abstractive Summarization

Multimodal abstractive summarization (MAS) models that summarize videos (vision modality) and their corresponding transcripts (text modality) are able to extract the essential information from massive multimodal data on the Internet. Recently, large-scale generative pre-trained language models (GPLMs) have been shown to be effective in text generation tasks. However, existing MAS models cannot leverage GPLMs' powerful generation ability. To fill this research gap, we aim to study two research questions: 1) how to inject visual information into GPLMs without hurting their generation ability; and 2) where is the optimal place in GPLMs to inject the visual information? In this paper, we present a simple yet effective method to construct vision guided (VG) GPLMs for the MAS task using attention-based add-on layers to incorporate visual information while maintaining their original text generation ability. Results show that our best model significantly surpasses the prior state-of-the-art model by 5.7 ROUGE-1, 5.3 ROUGE-2, and 5.1 ROUGE-L scores on the How2 dataset, and our visual guidance method contributes 83.6% of the overall improvement. Furthermore, we conduct thorough ablation studies to analyze the effectiveness of various modality fusion methods and fusion locations.

Language Models are Few-shot Multilingual Learners

General-purpose language models have demonstrated impressive capabilities, performing on par with state-of-the-art approaches on a range of downstream natural language processing (NLP) tasks and benchmarks when inferring instructions from very few examples. Here, we evaluate the multilingual skills of the GPT and T5 models in conducting multi-class classification on non-English languages without any parameter updates. We show that, given a few English examples as context, pre-trained language models can predict not only English test samples but also non-English ones. Finally, we find the in-context few-shot cross-lingual prediction results of language models are significantly better than random prediction, and they are competitive compared to the existing state-of-the-art cross-lingual models.

Greenformer: Factorization Toolkit for Efficient Deep Neural Networks

While the recent advances in deep neural networks (DNN) bring remarkable success, the computational cost also increases considerably. In this paper, we introduce Greenformer, a toolkit to accelerate the computation of neural networks through matrix factorization while maintaining performance. Greenformer can be easily applied with a single line of code to any DNN model. Our experimental results show that Greenformer is effective for a wide range of scenarios. We provide the showcase of Greenformer at https://samuelcahyawijaya.github.io/greenformer-demo/.

Zero-Shot Dialogue State Tracking via Cross-Task Transfer

Zero-shot transfer learning for dialogue state tracking (DST) enables us to handle a variety of task-oriented dialogue domains without the expense of collecting in-domain data. In this work, we propose to transfer the \textit{cross-task} knowledge from general question answering (QA) corpora for the zero-shot DST task. Specifically, we propose TransferQA, a transferable generative QA model that seamlessly combines extractive QA and multi-choice QA via a text-to-text transformer framework, and tracks both categorical slots and non-categorical slots in DST. In addition, we introduce two effective ways to construct unanswerable questions, namely, negative question sampling and context truncation, which enable our model to handle "none" value slots in the zero-shot DST setting. The extensive experiments show that our approaches substantially improve the existing zero-shot and few-shot results on MultiWoz. Moreover, compared to the fully trained baseline on the Schema-Guided Dialogue dataset, our approach shows better generalization ability in unseen domains.

Assessing Political Prudence of Open-domain Chatbots

Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main approach to handling political sensitivity is by simply changing such a topic when it is detected. This is safe but evasive and results in a chatbot that is less engaging. In this work, as a first step towards a politically safe chatbot, we propose a group of metrics for assessing their political prudence. We then conduct political prudence analysis of various chatbots and discuss their behavior from multiple angles through our automatic metric and human evaluation metrics. The testsets and codebase are released to promote research in this area.

CAiRE in DialDoc21: Data Augmentation for Information-Seeking Dialogue System

Information-seeking dialogue systems, including knowledge identification and response generation, aim to respond to users with fluent, coherent, and informative responses based on users' needs, which. To tackle this challenge, we utilize data augmentation methods and several training techniques with the pre-trained language models to learn a general pattern of the task and thus achieve promising performance. In DialDoc21 competition, our system achieved 74.95 F1 score and 60.74 Exact Match score in subtask 1, and 37.72 SacreBLEU score in subtask 2. Empirical analysis is provided to explain the effectiveness of our approaches.

X2Parser: Cross-Lingual and Cross-Domain Framework for Task-Oriented Compositional Semantic Parsing

Task-oriented compositional semantic parsing (TCSP) handles complex nested user queries and serves as an essential component of virtual assistants. Current TCSP models rely on numerous training data to achieve decent performance but fail to generalize to low-resource target languages or domains. In this paper, we present X2Parser, a transferable Cross-lingual and Cross-domain Parser for TCSP. Unlike previous models that learn to generate the hierarchical representations for nested intents and slots, we propose to predict flattened intents and slots representations separately and cast both prediction tasks into sequence labeling problems. After that, we further propose a fertility-based slot predictor that first learns to dynamically detect the number of labels for each token, and then predicts the slot types. Experimental results illustrate that our model can significantly outperform existing strong baselines in cross-lingual and cross-domain settings, and our model can also achieve a good generalization ability on target languages of target domains. Furthermore, our model tackles the problem in an efficient non-autoregressive way that reduces the latency by up to 66% compared to the generative model.