Advancing Social Intelligence in AI Agents: Technical Challenges and Open Questions

Building socially-intelligent AI agents (Social-AI) is a multidisciplinary, multimodal research goal that involves creating agents that can sense, perceive, reason about, learn from, and respond to affect, behavior, and cognition of other agents (human or artificial). Progress towards Social-AI has accelerated in the past decade across several computing communities, including natural language processing, machine learning, robotics, human-machine interaction, computer vision, and speech. Natural language processing, in particular, has been prominent in Social-AI research, as language plays a key role in constructing the social world. In this position paper, we identify a set of underlying technical challenges and open questions for researchers across computing communities to advance Social-AI. We anchor our discussion in the context of social intelligence concepts and prior progress in Social-AI research.

Improving Dialogue Agents by Decomposing One Global Explicit Annotation with Local Implicit Multimodal Feedback

We describe an approach for aligning an LLM-based dialogue agent based on global (i.e., dialogue-level) rewards, while also taking into account naturally-occurring multimodal signals. At a high level, our approach (dubbed GELI) learns a local, turn-level reward model by decomposing the human-provided Global Explicit (GE) session-level reward, using Local Implicit (LI} multimodal reward signals to crossmodally shape the reward decomposition step. This decomposed reward model is then used as part of the standard RHLF pipeline improve an LLM-based dialog agent. We run quantitative and qualitative human studies to evaluate the performance of our GELI approach, and find that it shows consistent improvements across various conversational metrics compared to baseline methods.

Optimizing Language Models for Human Preferences is a Causal Inference Problem

As large language models (LLMs) see greater use in academic and commercial settings, there is increasing interest in methods that allow language models to generate texts aligned with human preferences. In this paper, we present an initial exploration of language model optimization for human preferences from direct outcome datasets, where each sample consists of a text and an associated numerical outcome measuring the reader's response. We first propose that language model optimization should be viewed as a causal problem to ensure that the model correctly learns the relationship between the text and the outcome. We formalize this causal language optimization problem, and we develop a method--causal preference optimization (CPO)--that solves an unbiased surrogate objective for the problem. We further extend CPO with doubly robust CPO (DR-CPO), which reduces the variance of the surrogate objective while retaining provably strong guarantees on bias. Finally, we empirically demonstrate the effectiveness of (DR-)CPO in optimizing state-of-the-art LLMs for human preferences on direct outcome data, and we validate the robustness of DR-CPO under difficult confounding conditions.

Think Twice: Perspective-Taking Improves Large Language Models' Theory-of-Mind Capabilities

Human interactions are deeply rooted in the interplay of thoughts, beliefs, and desires made possible by Theory of Mind (ToM): our cognitive ability to understand the mental states of ourselves and others. Although ToM may come naturally to us, emulating it presents a challenge to even the most advanced Large Language Models (LLMs). Recent improvements to LLMs' reasoning capabilities from simple yet effective prompting techniques such as Chain-of-Thought have seen limited applicability to ToM. In this paper, we turn to the prominent cognitive science theory "Simulation Theory" to bridge this gap. We introduce SimToM, a novel two-stage prompting framework inspired by Simulation Theory's notion of perspective-taking. To implement this idea on current ToM benchmarks, SimToM first filters context based on what the character in question knows before answering a question about their mental state. Our approach, which requires no additional training and minimal prompt-tuning, shows substantial improvement over existing methods, and our analysis reveals the importance of perspective-taking to Theory-of-Mind capabilities. Our findings suggest perspective-taking as a promising direction for future research into improving LLMs' ToM capabilities.

MMOE: Mixture of Multimodal Interaction Experts

Multimodal machine learning, which studies the information and interactions across various input modalities, has made significant advancements in understanding the relationship between images and descriptive text. However, this is just a portion of the potential multimodal interactions seen in the real world and does not include new interactions between conflicting utterances and gestures in predicting sarcasm, for example. Notably, the current methods for capturing shared information often do not extend well to these more nuanced interactions, sometimes performing as low as 50% in binary classification. In this paper, we address this problem via a new approach called MMOE, which stands for a mixture of multimodal interaction experts. Our method automatically classifies data points from unlabeled multimodal datasets by their interaction type and employs specialized models for each specific interaction. Based on our experiments, this approach improves performance on these challenging interactions by more than 10%, leading to an overall increase of 2% for tasks like sarcasm prediction. As a result, interaction quantification provides new insights for dataset analysis and yields simple approaches that obtain state-of-the-art performance.

MultiIoT: Towards Large-scale Multisensory Learning for the Internet of Things

The Internet of Things (IoT), the network integrating billions of smart physical devices embedded with sensors, software, and communication technologies for the purpose of connecting and exchanging data with other devices and systems, is a critical and rapidly expanding component of our modern world. The IoT ecosystem provides a rich source of real-world modalities such as motion, thermal, geolocation, imaging, depth, sensors, video, and audio for prediction tasks involving the pose, gaze, activities, and gestures of humans as well as the touch, contact, pose, 3D of physical objects. Machine learning presents a rich opportunity to automatically process IoT data at scale, enabling efficient inference for impact in understanding human wellbeing, controlling physical devices, and interconnecting smart cities. To develop machine learning technologies for IoT, this paper proposes MultiIoT, the most expansive IoT benchmark to date, encompassing over 1.15 million samples from 12 modalities and 8 tasks. MultiIoT introduces unique challenges involving (1) learning from many sensory modalities, (2) fine-grained interactions across long temporal ranges, and (3) extreme heterogeneity due to unique structure and noise topologies in real-world sensors. We also release a set of strong modeling baselines, spanning modality and task-specific methods to multisensory and multitask models to encourage future research in multisensory representation learning for IoT.

Comparative Knowledge Distillation

In the era of large scale pretrained models, Knowledge Distillation (KD) serves an important role in transferring the wisdom of computationally heavy teacher models to lightweight, efficient student models while preserving performance. Traditional KD paradigms, however, assume readily available access to teacher models for frequent inference -- a notion increasingly at odds with the realities of costly, often proprietary, large scale models. Addressing this gap, our paper considers how to minimize the dependency on teacher model inferences in KD in a setting we term Few Teacher Inference Knowledge Distillation (FTI KD). We observe that prevalent KD techniques and state of the art data augmentation strategies fall short in this constrained setting. Drawing inspiration from educational principles that emphasize learning through comparison, we propose Comparative Knowledge Distillation (CKD), which encourages student models to understand the nuanced differences in a teacher model's interpretations of samples. Critically, CKD provides additional learning signals to the student without making additional teacher calls. We also extend the principle of CKD to groups of samples, enabling even more efficient learning from limited teacher calls. Empirical evaluation across varied experimental settings indicates that CKD consistently outperforms state of the art data augmentation and KD techniques.

Text-Transport: Toward Learning Causal Effects of Natural Language

As language technologies gain prominence in real-world settings, it is important to understand how changes to language affect reader perceptions. This can be formalized as the causal effect of varying a linguistic attribute (e.g., sentiment) on a reader's response to the text. In this paper, we introduce Text-Transport, a method for estimation of causal effects from natural language under any text distribution. Current approaches for valid causal effect estimation require strong assumptions about the data, meaning the data from which one can estimate valid causal effects often is not representative of the actual target domain of interest. To address this issue, we leverage the notion of distribution shift to describe an estimator that transports causal effects between domains, bypassing the need for strong assumptions in the target domain. We derive statistical guarantees on the uncertainty of this estimator, and we report empirical results and analyses that support the validity of Text-Transport across data settings. Finally, we use Text-Transport to study a realistic setting--hate speech on social media--in which causal effects do shift significantly between text domains, demonstrating the necessity of transport when conducting causal inference on natural language.

SOTOPIA: Interactive Evaluation for Social Intelligence in Language Agents

Humans are social beings; we pursue social goals in our daily interactions, which is a crucial aspect of social intelligence. Yet, AI systems' abilities in this realm remain elusive. We present SOTOPIA, an open-ended environment to simulate complex social interactions between artificial agents and evaluate their social intelligence. In our environment, agents role-play and interact under a wide variety of scenarios; they coordinate, collaborate, exchange, and compete with each other to achieve complex social goals. We simulate the role-play interaction between LLM-based agents and humans within this task space and evaluate their performance with a holistic evaluation framework called SOTOPIA-Eval. With SOTOPIA, we find significant differences between these models in terms of their social intelligence, and we identify a subset of SOTOPIA scenarios, SOTOPIA-hard, that is generally challenging for all models. We find that on this subset, GPT-4 achieves a significantly lower goal completion rate than humans and struggles to exhibit social commonsense reasoning and strategic communication skills. These findings demonstrate SOTOPIA's promise as a general platform for research on evaluating and improving social intelligence in artificial agents.

Neural Mixed Effects for Nonlinear Personalized Predictions

Personalized prediction is a machine learning approach that predicts a person's future observations based on their past labeled observations and is typically used for sequential tasks, e.g., to predict daily mood ratings. When making personalized predictions, a model can combine two types of trends: (a) trends shared across people, i.e., person-generic trends, such as being happier on weekends, and (b) unique trends for each person, i.e., person-specific trends, such as a stressful weekly meeting. Mixed effect models are popular statistical models to study both trends by combining person-generic and person-specific parameters. Though linear mixed effect models are gaining popularity in machine learning by integrating them with neural networks, these integrations are currently limited to linear person-specific parameters: ruling out nonlinear person-specific trends. In this paper, we propose Neural Mixed Effect (NME) models to optimize nonlinear person-specific parameters anywhere in a neural network in a scalable manner. NME combines the efficiency of neural network optimization with nonlinear mixed effects modeling. Empirically, we observe that NME improves performance across six unimodal and multimodal datasets, including a smartphone dataset to predict daily mood and a mother-adolescent dataset to predict affective state sequences where half the mothers experience at least moderate symptoms of depression. Furthermore, we evaluate NME for two model architectures, including for neural conditional random fields (CRF) to predict affective state sequences where the CRF learns nonlinear person-specific temporal transitions between affective states. Analysis of these person-specific transitions on the mother-adolescent dataset shows interpretable trends related to the mother's depression symptoms.