Large Language Models as Data Augmenters for Cold-Start Item Recommendation

The reasoning and generalization capabilities of LLMs can help us better understand user preferences and item characteristics, offering exciting prospects to enhance recommendation systems. Though effective while user-item interactions are abundant, conventional recommendation systems struggle to recommend cold-start items without historical interactions. To address this, we propose utilizing LLMs as data augmenters to bridge the knowledge gap on cold-start items during training. We employ LLMs to infer user preferences for cold-start items based on textual description of user historical behaviors and new item descriptions. The augmented training signals are then incorporated into learning the downstream recommendation models through an auxiliary pairwise loss. Through experiments on public Amazon datasets, we demonstrate that LLMs can effectively augment the training signals for cold-start items, leading to significant improvements in cold-start item recommendation for various recommendation models.

Fresh Content Needs More Attention: Multi-funnel Fresh Content Recommendation

Recommendation system serves as a conduit connecting users to an incredibly large, diverse and ever growing collection of contents. In practice, missing information on fresh (and tail) contents needs to be filled in order for them to be exposed and discovered by their audience. We here share our success stories in building a dedicated fresh content recommendation stack on a large commercial platform. To nominate fresh contents, we built a multi-funnel nomination system that combines (i) a two-tower model with strong generalization power for coverage, and (ii) a sequence model with near real-time update on user feedback for relevance. The multi-funnel setup effectively balances between coverage and relevance. An in-depth study uncovers the relationship between user activity level and their proximity toward fresh contents, which further motivates a contextual multi-funnel setup. Nominated fresh candidates are then scored and ranked by systems considering prediction uncertainty to further bootstrap content with less exposure. We evaluate the benefits of the dedicated fresh content recommendation stack, and the multi-funnel nomination system in particular, through user corpus co-diverted live experiments. We conduct multiple rounds of live experiments on a commercial platform serving billion of users demonstrating efficacy of our proposed methods.

Value of Exploration: Measurements, Findings and Algorithms

Effective exploration is believed to positively influence the long-term user experience on recommendation platforms. Determining its exact benefits, however, has been challenging. Regular A/B tests on exploration often measure neutral or even negative engagement metrics while failing to capture its long-term benefits. To address this, we present a systematic study to formally quantify the value of exploration by examining its effects on the content corpus, a key entity in the recommender system that directly affects user experiences. Specifically, we introduce new metrics and the associated experiment design to measure the benefit of exploration on the corpus change, and further connect the corpus change to the long-term user experience. Furthermore, we investigate the possibility of introducing the Neural Linear Bandit algorithm to build an exploration-based ranking system, and use it as the backbone algorithm for our case study. We conduct extensive live experiments on a large-scale commercial recommendation platform that serves billions of users to validate the new experiment designs, quantify the long-term values of exploration, and to verify the effectiveness of the adopted neural linear bandit algorithm for exploration.