Politeness Transfer: A Tag and Generate Approach

This paper introduces a new task of politeness transfer which involves converting non-polite sentences to polite sentences while preserving the meaning. We also provide a dataset of more than 1.39 instances automatically labeled for politeness to encourage benchmark evaluations on this new task. We design a tag and generate pipeline that identifies stylistic attributes and subsequently generates a sentence in the target style while preserving most of the source content. For politeness as well as five other transfer tasks, our model outperforms the state-of-the-art methods on automatic metrics for content preservation, with a comparable or better performance on style transfer accuracy. Additionally, our model surpasses existing methods on human evaluations for grammaticality, meaning preservation and transfer accuracy across all the six style transfer tasks. The data and code is located at https://github.com/tag-and-generate.

Universal Phone Recognition with a Multilingual Allophone System

Multilingual models can improve language processing, particularly for low resource situations, by sharing parameters across languages. Multilingual acoustic models, however, generally ignore the difference between phonemes (sounds that can support lexical contrasts in a particular language) and their corresponding phones (the sounds that are actually spoken, which are language independent). This can lead to performance degradation when combining a variety of training languages, as identically annotated phonemes can actually correspond to several different underlying phonetic realizations. In this work, we propose a joint model of both language-independent phone and language-dependent phoneme distributions. In multilingual ASR experiments over 11 languages, we find that this model improves testing performance by 2% phoneme error rate absolute in low-resource conditions. Additionally, because we are explicitly modeling language-independent phones, we can build a (nearly-)universal phone recognizer that, when combined with the PHOIBLE large, manually curated database of phone inventories, can be customized into 2,000 language dependent recognizers. Experiments on two low-resourced indigenous languages, Inuktitut and Tusom, show that our recognizer achieves phone accuracy improvements of more than 17%, moving a step closer to speech recognition for all languages in the world.

Towards Zero-shot Learning for Automatic Phonemic Transcription

Automatic phonemic transcription tools are useful for low-resource language documentation. However, due to the lack of training sets, only a tiny fraction of languages have phonemic transcription tools. Fortunately, multilingual acoustic modeling provides a solution given limited audio training data. A more challenging problem is to build phonemic transcribers for languages with zero training data. The difficulty of this task is that phoneme inventories often differ between the training languages and the target language, making it infeasible to recognize unseen phonemes. In this work, we address this problem by adopting the idea of zero-shot learning. Our model is able to recognize unseen phonemes in the target language without any training data. In our model, we decompose phonemes into corresponding articulatory attributes such as vowel and consonant. Instead of predicting phonemes directly, we first predict distributions over articulatory attributes, and then compute phoneme distributions with a customized acoustic model. We evaluate our model by training it using 13 languages and testing it using 7 unseen languages. We find that it achieves 7.7% better phoneme error rate on average over a standard multilingual model.

Towards Minimal Supervision BERT-based Grammar Error Correction

Current grammatical error correction (GEC) models typically consider the task as sequence generation, which requires large amounts of annotated data and limit the applications in data-limited settings. We try to incorporate contextual information from pre-trained language model to leverage annotation and benefit multilingual scenarios. Results show strong potential of Bidirectional Encoder Representations from Transformers (BERT) in grammatical error correction task.

A Resource for Computational Experiments on Mapudungun

We present a resource for computational experiments on Mapudungun, a polysynthetic indigenous language spoken in Chile with upwards of 200 thousand speakers. We provide 142 hours of culturally significant conversations in the domain of medical treatment. The conversations are fully transcribed and translated into Spanish. The transcriptions also include annotations for code-switching and non-standard pronunciations. We also provide baseline results on three core NLP tasks: speech recognition, speech synthesis, and machine translation between Spanish and Mapudungun. We further explore other applications for which the corpus will be suitable, including the study of code-switching, historical orthography change, linguistic structure, and sociological and anthropological studies.

Question Answering for Privacy Policies: Combining Computational and Legal Perspectives

Privacy policies are long and complex documents that are difficult for users to read and understand, and yet, they have legal effects on how user data is collected, managed and used. Ideally, we would like to empower users to inform themselves about issues that matter to them, and enable them to selectively explore those issues. We present PrivacyQA, a corpus consisting of 1750 questions about the privacy policies of mobile applications, and over 3500 expert annotations of relevant answers. We observe that a strong neural baseline underperforms human performance by almost 0.3 F1 on PrivacyQA, suggesting considerable room for improvement for future systems. Further, we use this dataset to shed light on challenges to question answerability, with domain-general implications for any question answering system. The PrivacyQA corpus offers a challenging corpus for question answering, with genuine real-world utility.

A Dynamic Strategy Coach for Effective Negotiation

Negotiation is a complex activity involving strategic reasoning, persuasion, and psychology. An average person is often far from an expert in negotiation. Our goal is to assist humans to become better negotiators through a machine-in-the-loop approach that combines machine's advantage at data-driven decision-making and human's language generation ability. We consider a bargaining scenario where a seller and a buyer negotiate the price of an item for sale through a text-based dialog. Our negotiation coach monitors messages between them and recommends tactics in real time to the seller to get a better deal (e.g., "reject the proposal and propose a price", "talk about your personal experience with the product"). The best strategy and tactics largely depend on the context (e.g., the current price, the buyer's attitude). Therefore, we first identify a set of negotiation tactics, then learn to predict the best strategy and tactics in a given dialog context from a set of human-human bargaining dialogs. Evaluation on human-human dialogs shows that our coach increases the profits of the seller by almost 60%.

Augmenting Non-Collaborative Dialog Systems with Explicit Semantic and Strategic Dialog History

We study non-collaborative dialogs, where two agents have a conflict of interest but must strategically communicate to reach an agreement (e.g., negotiation). This setting poses new challenges for modeling dialog history because the dialog's outcome relies not only on the semantic intent, but also on tactics that convey the intent. We propose to model both semantic and tactic history using finite state transducers (FSTs). Unlike RNN, FSTs can explicitly represent dialog history through all the states traversed, facilitating interpretability of dialog structure. We train FSTs on a set of strategies and tactics used in negotiation dialogs. The trained FSTs show plausible tactic structure and can be generalized to other non-collaborative domains (e.g., persuasion). We evaluate the FSTs by incorporating them in an automated negotiating system that attempts to sell products and a persuasion system that persuades people to donate to a charity. Experiments show that explicitly modeling both semantic and tactic history is an effective way to improve both dialog policy planning and generation performance.

Induction and Reference of Entities in a Visual Story

We are enveloped by stories of visual interpretations in our everyday lives. The way we narrate a story often comprises of two stages, which are, forming a central mind map of entities and then weaving a story around them. A contributing factor to coherence is not just basing the story on these entities but also, referring to them using appropriate terms to avoid repetition. In this paper, we address these two stages of introducing the right entities at seemingly reasonable junctures and also referring them coherently in the context of visual storytelling. The building blocks of the central mind map, also known as entity skeleton are entity chains including nominal and coreference expressions. This entity skeleton is also represented in different levels of abstractions to compose a generalized frame to weave the story. We build upon an encoder-decoder framework to penalize the model when the decoded story does not adhere to this entity skeleton. We establish a strong baseline for skeleton informed generation and then extend this to have the capability of multitasking by predicting the skeleton in addition to generating the story. Finally, we build upon this model and propose a glocal hierarchical attention model that attends to the skeleton both at the sentence (local) and the story (global) levels. We observe that our proposed models outperform the baseline in terms of automatic evaluation metric, METEOR. We perform various analysis targeted to evaluate the performance of our task of enforcing the entity skeleton such as the number and diversity of the entities generated. We also conduct human evaluation from which it is concluded that the visual stories generated by our model are preferred 82% of the times. In addition, we show that our glocal hierarchical attention model improves coherence by introducing more pronouns as required by the presence of nouns.

CMU GetGoing: An Understandable and Memorable Dialog System for Seniors

Voice-based technologies are typically developed for the average user, and thus generally not tailored to the specific needs of any subgroup of the population, like seniors. This paper presents CMU GetGoing, an accessible trip planning dialog system designed for senior users. The GetGoing system design is described in detail, with particular attention to the senior-tailored features. A user study is presented, demonstrating that the senior-tailored features significantly improve comprehension and retention of information.