Personalized chatbots focus on endowing the chatbots with a consistent personality to behave like real users and further act as personal assistants. Previous studies have explored generating implicit user profiles from the user's dialogue history for building personalized chatbots. However, these studies only use the response generation loss to train the entire model, thus it is prone to suffer from the problem of data sparsity. Besides, they overemphasize the final generated response's quality while ignoring the correlations and fusions between the user's dialogue history, leading to rough data representations and performance degradation. To tackle these problems, we propose a self-supervised learning framework MCP for capturing better representations from users' dialogue history for personalized chatbots. Specifically, we apply contrastive sampling methods to leverage the supervised signals hidden in user dialog history, and generate the pre-training samples for enhancing the model. We design three pre-training tasks based on three types of contrastive pairs from user dialogue history, namely response pairs, sequence augmentation pairs, and user pairs. We pre-train the utterance encoder and the history encoder towards the contrastive objectives and use these pre-trained encoders for generating user profiles while personalized response generation. Experimental results on two real-world datasets show a significant improvement in our proposed model MCP compared with the existing methods.
Tabular data is the most common format to publish and exchange structured data online. A clear example is the growing number of open data portals published by all types of public administrations. However, exploitation of these data sources is currently limited to technical people able to programmatically manipulate and digest such data. As an alternative, we propose the use of chatbots to offer a conversational interface to facilitate the exploration of tabular data sources. With our approach, any regular citizen can benefit and leverage them. Moreover, our chatbots are not manually created: instead, they are automatically generated from the data source itself thanks to the instantiation of a configurable collection of conversation patterns.
By organizing knowledge within a research field, Systematic Reviews (SR) provide valuable leads to steer research. Evidence suggests that SRs have become first-class artifacts in software engineering. However, the tedious manual effort associated with the screening phase of SRs renders these studies a costly and error-prone endeavor. While screening has traditionally been considered not amenable to automation, the advent of generative AI-driven chatbots, backed with large language models is set to disrupt the field. In this report, we propose an approach to leverage these novel technological developments for automating the screening of SRs. We assess the consistency, classification performance, and generalizability of ChatGPT in screening articles for SRs and compare these figures with those of traditional classifiers used in SR automation. Our results indicate that ChatGPT is a viable option to automate the SR processes, but requires careful considerations from developers when integrating ChatGPT into their SR tools.
Chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, it is often not clear how to apply chatbots to generate business value. Hence, this work aims at the systematic analysis of existing chatbots for their support of conversational process modelling as process-oriented capability. Application scenarios are identified along the process life cycle. Then a systematic literature review on conversational process modelling is performed. The resulting taxonomy serves as input for the identification of application scenarios for conversational process modelling, including paraphrasing and improvement of process descriptions. The application scenarios are evaluated for existing chatbots based on a real-world test set from the higher education domain. It contains process descriptions as well as corresponding process models, together with an assessment of the model quality. Based on the literature and application scenario analyses, recommendations for the usage (practical implications) and further development (research directions) of conversational process modelling are derived.
A chatbot is a software developed to help reply to text or voice conversations automatically and quickly in real time. In the agriculture sector, the existing smart agriculture systems just use data from sensing and internet of things (IoT) technologies that exclude crop cultivation knowledge to support decision-making by farmers. To enhance this, the chatbot application can be an assistant to farmers to provide crop cultivation knowledge. Consequently, we propose the LINE chatbot application as an information and knowledge representation providing crop cultivation recommendations to farmers. It works with smart agriculture and recommendation systems. Our proposed LINE chatbot application consists of five main functions (start/stop menu, main page, drip irri gation page, mist irrigation page, and monitor page). Farmers will receive information for data monitoring to support their decision-making. Moreover, they can control the irrigation system via the LINE chatbot. Furthermore, farmers can ask questions relevant to the crop environment via a chat box. After implementing our proposed chatbot, farmers are very satisfied with the application, scoring a 96% satisfaction score. However, in terms of asking questions via chat box, this LINE chatbot application is a rule-based bot or script bot. Farmers have to type in the correct keywords as prescribed, otherwise they won't get a response from the chatbots. In the future, we will enhance the asking function of our LINE chatbot to be an intelligent bot.
Recent advances in large language models (LLMs) have led to the development of powerful AI chatbots capable of engaging in natural and human-like conversations. However, these chatbots can be potentially harmful, exhibiting manipulative, gaslighting, and narcissistic behaviors. We define Healthy AI to be safe, trustworthy and ethical. To create healthy AI systems, we present the SafeguardGPT framework that uses psychotherapy to correct for these harmful behaviors in AI chatbots. The framework involves four types of AI agents: a Chatbot, a "User," a "Therapist," and a "Critic." We demonstrate the effectiveness of SafeguardGPT through a working example of simulating a social conversation. Our results show that the framework can improve the quality of conversations between AI chatbots and humans. Although there are still several challenges and directions to be addressed in the future, SafeguardGPT provides a promising approach to improving the alignment between AI chatbots and human values. By incorporating psychotherapy and reinforcement learning techniques, the framework enables AI chatbots to learn and adapt to human preferences and values in a safe and ethical way, contributing to the development of a more human-centric and responsible AI.
The strive to make AI applications "safe" has led to the development of safety-measures as the main or even sole normative requirement of their permissible use. Similar can be attested to the latest version of chatbots, such as chatGPT. In this view, if they are "safe", they are supposed to be permissible to deploy. This approach, which we call "safety-normativity", is rather limited in solving the emerging issues that chatGPT and other chatbots have caused thus far. In answering this limitation, in this paper we argue for limiting chatbots in the range of topics they can chat about according to the normative concept of appropriateness. We argue that rather than looking for "safety" in a chatbot's utterances to determine what they may and may not say, we ought to assess those utterances according to three forms of appropriateness: technical-discursive, social, and moral. We then spell out what requirements for chatbots follow from these forms of appropriateness to avoid the limits of previous accounts: positionality, acceptability, and value alignment (PAVA). With these in mind, we may be able to determine what a chatbot may and may not say. Lastly, one initial suggestion is to use challenge sets, specifically designed for appropriateness, as a validation method.
We present an interactive visual framework named InternGPT, or iGPT for short. The framework integrates chatbots that have planning and reasoning capabilities, such as ChatGPT, with non-verbal instructions like pointing movements that enable users to directly manipulate images or videos on the screen. Pointing (including gestures, cursors, etc.) movements can provide more flexibility and precision in performing vision-centric tasks that require fine-grained control, editing, and generation of visual content. The name InternGPT stands for \textbf{inter}action, \textbf{n}onverbal, and \textbf{chat}bots. Different from existing interactive systems that rely on pure language, by incorporating pointing instructions, the proposed iGPT significantly improves the efficiency of communication between users and chatbots, as well as the accuracy of chatbots in vision-centric tasks, especially in complicated visual scenarios where the number of objects is greater than 2. Additionally, in iGPT, an auxiliary control mechanism is used to improve the control capability of LLM, and a large vision-language model termed Husky is fine-tuned for high-quality multi-modal dialogue (impressing ChatGPT-3.5-turbo with 93.89\% GPT-4 Quality). We hope this work can spark new ideas and directions for future interactive visual systems. Welcome to watch the code at https://github.com/OpenGVLab/InternGPT.
The Right to be Forgotten (RTBF) was first established as the result of the ruling of Google Spain SL, Google Inc. v AEPD, Mario Costeja Gonz\'alez, and was later included as the Right to Erasure under the General Data Protection Regulation (GDPR) of European Union to allow individuals the right to request personal data be deleted by organizations. Specifically for search engines, individuals can send requests to organizations to exclude their information from the query results. With the recent development of Large Language Models (LLMs) and their use in chatbots, LLM-enabled software systems have become popular. But they are not excluded from the RTBF. Compared with the indexing approach used by search engines, LLMs store, and process information in a completely different way. This poses new challenges for compliance with the RTBF. In this paper, we explore these challenges and provide our insights on how to implement technical solutions for the RTBF, including the use of machine unlearning, model editing, and prompting engineering.
Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions of online users including minors, we argue that it should have a healthy mental tendency in order to avoid the negative psychological impact on them. In this paper, we establish several mental health assessment dimensions for chatbots (depression, anxiety, alcohol addiction, empathy) and introduce the questionnaire-based mental health assessment methods. We conduct assessments on some well-known open-domain chatbots and find that there are severe mental health issues for all these chatbots. We consider that it is due to the neglect of the mental health risks during the dataset building and the model training procedures. We expect to attract researchers' attention to the serious mental health problems of chatbots and improve the chatbots' ability in positive emotional interaction.