Sentiment analysis has attracted increasing attention in e-commerce. The sentiment polarities underlying user reviews are of great value for business intelligence. Aspect category sentiment analysis (ACSA) and review rating prediction (RP) are two essential tasks to detect the fine-to-coarse sentiment polarities. %Considering the sentiment of the aspects(ACSA) and the overall review rating(RP) simultaneously has the potential to improve the overall performance. ACSA and RP are highly correlated and usually employed jointly in real-world e-commerce scenarios. While most public datasets are constructed for ACSA and RP separately, which may limit the further exploitation of both tasks. To address the problem and advance related researches, we present a large-scale Chinese restaurant review dataset \textbf{ASAP} including $46,730$ genuine reviews from a leading online-to-offline (O2O) e-commerce platform in China. Besides a $5$-star scale rating, each review is manually annotated according to its sentiment polarities towards $18$ pre-defined aspect categories. We hope the release of the dataset could shed some light on the fields of sentiment analysis. Moreover, we propose an intuitive yet effective joint model for ACSA and RP. Experimental results demonstrate that the joint model outperforms state-of-the-art baselines on both tasks.
Recently, multimodal sentiment analysis has seen remarkable advance and a lot of datasets are proposed for its development. In general, current multimodal sentiment analysis datasets usually follow the traditional system of sentiment/emotion, such as positive, negative and so on. However, when applied in the scenario of video recommendation, the traditional sentiment/emotion system is hard to be leveraged to represent different contents of videos in the perspective of visual senses and language understanding. Based on this, we propose a multimodal sentiment analysis dataset, named baiDu Video Sentiment dataset (DuVideoSenti), and introduce a new sentiment system which is designed to describe the sentimental style of a video on recommendation scenery. Specifically, DuVideoSenti consists of 5,630 videos which displayed on Baidu, each video is manually annotated with a sentimental style label which describes the user's real feeling of a video. Furthermore, we propose UNIMO as our baseline for DuVideoSenti. Experimental results show that DuVideoSenti brings new challenges to multimodal sentiment analysis, and could be used as a new benchmark for evaluating approaches designed for video understanding and multimodal fusion. We also expect our proposed DuVideoSenti could further improve the development of multimodal sentiment analysis and its application to video recommendations.
Visual sentiment analysis has received increasing attention in recent years. However, the quality of the dataset is a concern because the sentiment labels are crowd-sourcing, subjective, and prone to mistakes. This poses a severe threat to the data-driven models including the deep neural networks which would generalize poorly on the testing cases if they are trained to over-fit the samples with noisy sentiment labels. Inspired by the recent progress on learning with noisy labels, we propose a robust learning method to perform robust visual sentiment analysis. Our method relies on an external memory to aggregate and filter noisy labels during training and thus can prevent the model from overfitting the noisy cases. The memory is composed of the prototypes with corresponding labels, both of which can be updated online. We establish a benchmark for visual sentiment analysis with label noise using publicly available datasets. The experiment results of the proposed benchmark settings comprehensively show the effectiveness of our method.
Audio Sentiment Analysis is a popular research area which extends the conventional text-based sentiment analysis to depend on the effectiveness of acoustic features extracted from speech. However, current progress on audio sentiment analysis mainly focuses on extracting homogeneous acoustic features or doesn't fuse heterogeneous features effectively. In this paper, we propose an utterance-based deep neural network model, which has a parallel combination of Convolutional Neural Network (CNN) and Long Short-Term Memory (LSTM) based network, to obtain representative features termed Audio Sentiment Vector (ASV), that can maximally reflect sentiment information in an audio. Specifically, our model is trained by utterance-level labels and ASV can be extracted and fused creatively from two branches. In the CNN model branch, spectrum graphs produced by signals are fed as inputs while in the LSTM model branch, inputs include spectral features and cepstrum coefficient extracted from dependent utterances in an audio. Besides, Bidirectional Long Short-Term Memory (BiLSTM) with attention mechanism is used for feature fusion. Extensive experiments have been conducted to show our model can recognize audio sentiment precisely and quickly, and demonstrate our ASV are better than traditional acoustic features or vectors extracted from other deep learning models. Furthermore, experimental results indicate that the proposed model outperforms the state-of-the-art approach by 9.33% on Multimodal Opinion-level Sentiment Intensity dataset (MOSI) dataset.
Textual sentiment analysis and emotion detection consists in retrieving the sentiment or emotion carried by a text or document. This task can be useful in many domains: opinion mining, prediction, feedbacks, etc. However, building a general purpose tool for doing sentiment analysis and emotion detection raises a number of issues, theoretical issues like the dependence to the domain or to the language but also pratical issues like the emotion representation for interoperability. In this paper we present our sentiment/emotion analysis tools, the way we propose to circumvent the di culties and the applications they are used for.
Sentiment analysis is a key component in various text mining applications. Numerous sentiment classification techniques, including conventional and deep learning-based methods, have been proposed in the literature. In most existing methods, a high-quality training set is assumed to be given. Nevertheless, constructing a high-quality training set that consists of highly accurate labels is challenging in real applications. This difficulty stems from the fact that text samples usually contain complex sentiment representations, and their annotation is subjective. We address this challenge in this study by leveraging a new labeling strategy and utilizing a two-level long short-term memory network to construct a sentiment classifier. Lexical cues are useful for sentiment analysis, and they have been utilized in conventional studies. For example, polar and privative words play important roles in sentiment analysis. A new encoding strategy, that is, $\rho$-hot encoding, is proposed to alleviate the drawbacks of one-hot encoding and thus effectively incorporate useful lexical cues. We compile three Chinese data sets on the basis of our label strategy and proposed methodology. Experiments on the three data sets demonstrate that the proposed method outperforms state-of-the-art algorithms.
The World Wide Web holds a wealth of information in the form of unstructured texts such as customer reviews for products, events and more. By extracting and analyzing the expressed opinions in customer reviews in a fine-grained way, valuable opportunities and insights for customers and businesses can be gained. We propose a neural network based system to address the task of Aspect-Based Sentiment Analysis to compete in Task 2 of the ESWC-2016 Challenge on Semantic Sentiment Analysis. Our proposed architecture divides the task in two subtasks: aspect term extraction and aspect-specific sentiment extraction. This approach is flexible in that it allows to address each subtask independently. As a first step, a recurrent neural network is used to extract aspects from a text by framing the problem as a sequence labeling task. In a second step, a recurrent network processes each extracted aspect with respect to its context and predicts a sentiment label. The system uses pretrained semantic word embedding features which we experimentally enhance with semantic knowledge extracted from WordNet. Further features extracted from SenticNet prove to be beneficial for the extraction of sentiment labels. As the best performing system in its category, our proposed system proves to be an effective approach for the Aspect-Based Sentiment Analysis.
Subjective and sentiment analysis have gained considerable attention recently. Most of the resources and systems built so far are done for English. The need for designing systems for other languages is increasing. This paper surveys different ways used for building systems for subjective and sentiment analysis for languages other than English. There are three different types of systems used for building these systems. The first (and the best) one is the language specific systems. The second type of systems involves reusing or transferring sentiment resources from English to the target language. The third type of methods is based on using language independent methods. The paper presents a separate section devoted to Arabic sentiment analysis.
Sentiment analysis can be regarded as a relation extraction problem in which the sentiment of some opinion holder towards a certain aspect of a product, theme or event needs to be extracted. We present a novel neural architecture for sentiment analysis as a relation extraction problem that addresses this problem by dividing it into three subtasks: i) identification of aspect and opinion terms, ii) labeling of opinion terms with a sentiment, and iii) extraction of relations between opinion terms and aspect terms. For each subtask, we propose a neural network based component and combine all of them into a complete system for relational sentiment analysis. The component for aspect and opinion term extraction is a hybrid architecture consisting of a recurrent neural network stacked on top of a convolutional neural network. This approach outperforms a standard convolutional deep neural architecture as well as a recurrent network architecture and performs competitively compared to other methods on two datasets of annotated customer reviews. To extract sentiments for individual opinion terms, we propose a recurrent architecture in combination with word distance features and achieve promising results, outperforming a majority baseline by 18% accuracy and providing the first results for the USAGE dataset. Our relation extraction component outperforms the current state-of-the-art in aspect-opinion relation extraction by 15% F-Measure.
Emoticons (e.g., :) and :( ) have been widely used in sentiment analysis and other NLP tasks as features to ma- chine learning algorithms or as entries of sentiment lexicons. In this paper, we argue that while emoticons are strong and common signals of sentiment expression on social media the relationship between emoticons and sentiment polarity are not always clear. Thus, any algorithm that deals with sentiment polarity should take emoticons into account but extreme cau- tion should be exercised in which emoticons to depend on. First, to demonstrate the prevalence of emoticons on social media, we analyzed the frequency of emoticons in a large re- cent Twitter data set. Then we carried out four analyses to examine the relationship between emoticons and sentiment polarity as well as the contexts in which emoticons are used. The first analysis surveyed a group of participants for their perceived sentiment polarity of the most frequent emoticons. The second analysis examined clustering of words and emoti- cons to better understand the meaning conveyed by the emoti- cons. The third analysis compared the sentiment polarity of microblog posts before and after emoticons were removed from the text. The last analysis tested the hypothesis that removing emoticons from text hurts sentiment classification by training two machine learning models with and without emoticons in the text respectively. The results confirms the arguments that: 1) a few emoticons are strong and reliable signals of sentiment polarity and one should take advantage of them in any senti- ment analysis; 2) a large group of the emoticons conveys com- plicated sentiment hence they should be treated with extreme caution.
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