CPR: Leveraging LLMs for Topic and Phrase Suggestion to Facilitate Comprehensive Product Reviews

Consumers often heavily rely on online product reviews, analyzing both quantitative ratings and textual descriptions to assess product quality. However, existing research hasn't adequately addressed how to systematically encourage the creation of comprehensive reviews that capture both customers sentiment and detailed product feature analysis. This paper presents CPR, a novel methodology that leverages the power of Large Language Models (LLMs) and Topic Modeling to guide users in crafting insightful and well-rounded reviews. Our approach employs a three-stage process: first, we present users with product-specific terms for rating; second, we generate targeted phrase suggestions based on these ratings; and third, we integrate user-written text through topic modeling, ensuring all key aspects are addressed. We evaluate CPR using text-to-text LLMs, comparing its performance against real-world customer reviews from Walmart. Our results demonstrate that CPR effectively identifies relevant product terms, even for new products lacking prior reviews, and provides sentiment-aligned phrase suggestions, saving users time and enhancing reviews quality. Quantitative analysis reveals a 12.3% improvement in BLEU score over baseline methods, further supported by manual evaluation of generated phrases. We conclude by discussing potential extensions and future research directions.

PAE: LLM-based Product Attribute Extraction for E-Commerce Fashion Trends

Product attribute extraction is an growing field in e-commerce business, with several applications including product ranking, product recommendation, future assortment planning and improving online shopping customer experiences. Understanding the customer needs is critical part of online business, specifically fashion products. Retailers uses assortment planning to determine the mix of products to offer in each store and channel, stay responsive to market dynamics and to manage inventory and catalogs. The goal is to offer the right styles, in the right sizes and colors, through the right channels. When shoppers find products that meet their needs and desires, they are more likely to return for future purchases, fostering customer loyalty. Product attributes are a key factor in assortment planning. In this paper we present PAE, a product attribute extraction algorithm for future trend reports consisting text and images in PDF format. Most existing methods focus on attribute extraction from titles or product descriptions or utilize visual information from existing product images. Compared to the prior works, our work focuses on attribute extraction from PDF files where upcoming fashion trends are explained. This work proposes a more comprehensive framework that fully utilizes the different modalities for attribute extraction and help retailers to plan the assortment in advance. Our contributions are three-fold: (a) We develop PAE, an efficient framework to extract attributes from unstructured data (text and images); (b) We provide catalog matching methodology based on BERT representations to discover the existing attributes using upcoming attribute values; (c) We conduct extensive experiments with several baselines and show that PAE is an effective, flexible and on par or superior (avg 92.5% F1-Score) framework to existing state-of-the-art for attribute value extraction task.