STYLE: Improving Domain Transferability of Asking Clarification Questions in Large Language Model Powered Conversational Agents

Equipping a conversational search engine with strategies regarding when to ask clarification questions is becoming increasingly important across various domains. Attributing to the context understanding capability of LLMs and their access to domain-specific sources of knowledge, LLM-based clarification strategies feature rapid transfer to various domains in a post-hoc manner. However, they still struggle to deliver promising performance on unseen domains, struggling to achieve effective domain transferability. We take the first step to investigate this issue and existing methods tend to produce one-size-fits-all strategies across diverse domains, limiting their search effectiveness. In response, we introduce a novel method, called Style, to achieve effective domain transferability. Our experimental results indicate that Style bears strong domain transferability, resulting in an average search performance improvement of ~10% on four unseen domains.

CLAMBER: A Benchmark of Identifying and Clarifying Ambiguous Information Needs in Large Language Models

Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity remains unknown, ultimately risking user trust and satisfaction. To this end, we introduce CLAMBER, a benchmark for evaluating LLMs using a well-organized taxonomy. Building upon the taxonomy, we construct ~12K high-quality data to assess the strengths, weaknesses, and potential risks of various off-the-shelf LLMs. Our findings indicate the limited practical utility of current LLMs in identifying and clarifying ambiguous user queries, even enhanced by chain-of-thought (CoT) and few-shot prompting. These techniques may result in overconfidence in LLMs and yield only marginal enhancements in identifying ambiguity. Furthermore, current LLMs fall short in generating high-quality clarifying questions due to a lack of conflict resolution and inaccurate utilization of inherent knowledge. In this paper, CLAMBER presents a guidance and promotes further research on proactive and trustworthy LLMs. Our dataset is available at https://github.com/zt991211/CLAMBER

Co-Matching: Towards Human-Machine Collaborative Legal Case Matching

Recent efforts have aimed to improve AI machines in legal case matching by integrating legal domain knowledge. However, successful legal case matching requires the tacit knowledge of legal practitioners, which is difficult to verbalize and encode into machines. This emphasizes the crucial role of involving legal practitioners in high-stakes legal case matching. To address this, we propose a collaborative matching framework called Co-Matching, which encourages both the machine and the legal practitioner to participate in the matching process, integrating tacit knowledge. Unlike existing methods that rely solely on the machine, Co-Matching allows both the legal practitioner and the machine to determine key sentences and then combine them probabilistically. Co-Matching introduces a method called ProtoEM to estimate human decision uncertainty, facilitating the probabilistic combination. Experimental results demonstrate that Co-Matching consistently outperforms existing legal case matching methods, delivering significant performance improvements over human- and machine-based matching in isolation (on average, +5.51% and +8.71%, respectively). Further analysis shows that Co-Matching also ensures better human-machine collaboration effectiveness. Our study represents a pioneering effort in human-machine collaboration for the matching task, marking a milestone for future collaborative matching studies.

Towards Analyzing and Understanding the Limitations of DPO: A Theoretical Perspective

Direct Preference Optimization (DPO), which derives reward signals directly from pairwise preference data, has shown its effectiveness on aligning Large Language Models (LLMs) with human preferences. Despite its widespread use across various tasks, DPO has been criticized for its sensitivity to the SFT's effectiveness and its hindrance to the learning capacity towards human-preferred responses, leading to less satisfactory performance. To overcome those limitations, the theoretical understanding of DPO are indispensable but still lacking. To this end, we take a step towards theoretically analyzing and understanding the limitations of DPO. Specifically, we provide an analytical framework using the field theory to analyze the optimization process of DPO. By analyzing the gradient vector field of the DPO loss function, we find that the DPO loss function decreases the probability of producing human dispreferred data at a faster rate than it increases the probability of producing preferred data. This provides theoretical insights for understanding the limitations of DPO discovered in the related research experiments, thereby setting the foundation for its improvement.

Concept -- An Evaluation Protocol on Conversation Recommender Systems with System-centric and User-centric Factors

The conversational recommendation system (CRS) has been criticized regarding its user experience in real-world scenarios, despite recent significant progress achieved in academia. Existing evaluation protocols for CRS may prioritize system-centric factors such as effectiveness and fluency in conversation while neglecting user-centric aspects. Thus, we propose a new and inclusive evaluation protocol, Concept, which integrates both system- and user-centric factors. We conceptualise three key characteristics in representing such factors and further divide them into six primary abilities. To implement Concept, we adopt a LLM-based user simulator and evaluator with scoring rubrics that are tailored for each primary ability. Our protocol, Concept, serves a dual purpose. First, it provides an overview of the pros and cons in current CRS models. Second, it pinpoints the problem of low usability in the "omnipotent" ChatGPT and offers a comprehensive reference guide for evaluating CRS, thereby setting the foundation for CRS improvement.

Strength Lies in Differences! Towards Effective Non-collaborative Dialogues via Tailored Strategy Planning

We investigate non-collaborative dialogue agents that must engage in tailored strategic planning for diverse users to secure a favorable agreement. This poses challenges for existing dialogue agents due to two main reasons: their inability to integrate user-specific characteristics into their strategic planning and their training paradigm's failure to produce strategic planners that can generalize to diverse users. To address these challenges, we propose TRIP to enhance the capability in tailored strategic planning, incorporating a user-aware strategic planning module and a population-based training paradigm. Through experiments on benchmark non-collaborative dialogue tasks, we demonstrate the effectiveness of TRIP in catering to diverse users.

Cross-Space Adaptive Filter: Integrating Graph Topology and Node Attributes for Alleviating the Over-smoothing Problem

The vanilla Graph Convolutional Network (GCN) uses a low-pass filter to extract low-frequency signals from graph topology, which may lead to the over-smoothing problem when GCN goes deep. To this end, various methods have been proposed to create an adaptive filter by incorporating an extra filter (e.g., a high-pass filter) extracted from the graph topology. However, these methods heavily rely on topological information and ignore the node attribute space, which severely sacrifices the expressive power of the deep GCNs, especially when dealing with disassortative graphs. In this paper, we propose a cross-space adaptive filter, called CSF, to produce the adaptive-frequency information extracted from both the topology and attribute spaces. Specifically, we first derive a tailored attribute-based high-pass filter that can be interpreted theoretically as a minimizer for semi-supervised kernel ridge regression. Then, we cast the topology-based low-pass filter as a Mercer's kernel within the context of GCNs. This serves as a foundation for combining it with the attribute-based filter to capture the adaptive-frequency information. Finally, we derive the cross-space filter via an effective multiple-kernel learning strategy, which unifies the attribute-based high-pass filter and the topology-based low-pass filter. This helps to address the over-smoothing problem while maintaining effectiveness. Extensive experiments demonstrate that CSF not only successfully alleviates the over-smoothing problem but also promotes the effectiveness of the node classification task.

DREditor: An Time-efficient Approach for Building a Domain-specific Dense Retrieval Model

Deploying dense retrieval models efficiently is becoming increasingly important across various industries. This is especially true for enterprise search services, where customizing search engines to meet the time demands of different enterprises in different domains is crucial. Motivated by this, we develop a time-efficient approach called DREditor to edit the matching rule of an off-the-shelf dense retrieval model to suit a specific domain. This is achieved by directly calibrating the output embeddings of the model using an efficient and effective linear mapping. This mapping is powered by an edit operator that is obtained by solving a specially constructed least squares problem. Compared to implicit rule modification via long-time finetuning, our experimental results show that DREditor provides significant advantages on different domain-specific datasets, dataset sources, retrieval models, and computing devices. It consistently enhances time efficiency by 100-300 times while maintaining comparable or even superior retrieval performance. In a broader context, we take the first step to introduce a novel embedding calibration approach for the retrieval task, filling the technical blank in the current field of embedding calibration. This approach also paves the way for building domain-specific dense retrieval models efficiently and inexpensively.

See the Unseen: Better Context-Consistent Knowledge-Editing by Noises

Knowledge-editing updates knowledge of large language models (LLMs) and contributes to the interpretability and application of LLMs. However, knowledge applying is context-consistent: LLMs can recall the same knowledge in different contexts. Existing works ignore this property and the editing lacks generalization. In this paper, we empirically find that the effects of different contexts upon LLMs in recalling the same knowledge follow a Gaussian-like distribution. We then sample Gaussian noises to simulate the effects of different contexts when updating LLMs. By such, we can make LLMs see the unseen contexts where the edited knowledge will be applied, therefore improving the editing generalization. Experimental results on three LLMs demonstrate the effectiveness of our methods and also distinguish our methods from the others of fine-tuning LLMs by noises.

Towards Equipping Transformer with the Ability of Systematic Compositionality

One of the key factors in language productivity and human cognition is the ability of systematic compositionality, which refers to understanding composed unseen examples of seen primitives. However, recent evidence reveals that the Transformers have difficulty generalizing the composed context based on the seen primitives. To this end, we take the first step to propose a compositionality-aware Transformer called CAT and two novel pre-training tasks to facilitate systematic compositionality. We tentatively provide a successful implementation of a multi-layer CAT on the basis of the especially popular BERT. The experimental results demonstrate that CAT outperforms baselines on compositionality-aware tasks with minimal impact on the effectiveness on standardized language understanding tasks.