Converse: A Tree-Based Modular Task-Oriented Dialogue System

Creating a system that can have meaningful conversations with humans to help accomplish tasks is one of the ultimate goals of Artificial Intelligence (AI). It has defined the meaning of AI since the beginning. A lot has been accomplished in this area recently, with voice assistant products entering our daily lives and chat bot systems becoming commonplace in customer service. At first glance there seems to be no shortage of options for dialogue systems. However, the frequently deployed dialogue systems today seem to all struggle with a critical weakness - they are hard to build and harder to maintain. At the core of the struggle is the need to script every single turn of interactions between the bot and the human user. This makes the dialogue systems more difficult to maintain as the tasks become more complex and more tasks are added to the system. In this paper, we propose Converse, a flexible tree-based modular task-oriented dialogue system. Converse uses an and-or tree structure to represent tasks and offers powerful multi-task dialogue management. Converse supports task dependency and task switching, which are unique features compared to other open-source dialogue frameworks. At the same time, Converse aims to make the bot building process easy and simple, for both professional and non-professional software developers. The code is available at https://github.com/salesforce/Converse.

Structure Extraction in Task-Oriented Dialogues with Slot Clustering

Extracting structure information from dialogue data can help us better understand user and system behaviors. In task-oriented dialogues, dialogue structure has often been considered as transition graphs among dialogue states. However, annotating dialogue states manually is expensive and time-consuming. In this paper, we propose a simple yet effective approach for structure extraction in task-oriented dialogues. We first detect and cluster possible slot tokens with a pre-trained model to approximate dialogue ontology for a target domain. Then we track the status of each identified token group and derive a state transition structure. Empirical results show that our approach outperforms unsupervised baseline models by far in dialogue structure extraction. In addition, we show that data augmentation based on extracted structures enriches the surface formats of training data and can achieve a significant performance boost in dialogue response generation.

QAFactEval: Improved QA-Based Factual Consistency Evaluation for Summarization

Factual consistency is an essential quality of text summarization models in practical settings. Existing work in evaluating this dimension can be broadly categorized into two lines of research, entailment-based metrics and question answering (QA)-based metrics. However, differing experimental setups presented in recent work lead to contrasting conclusions as to which paradigm performs best. In this work, we conduct an extensive comparison of entailment and QA-based metrics, demonstrating that carefully choosing the components of a QA-based metric is critical to performance. Building on those insights, we propose an optimized metric, which we call QAFactEval, that leads to a 15% average improvement over previous QA-based metrics on the SummaC factual consistency benchmark. Our solution improves upon the best-performing entailment-based metric and achieves state-of-the-art performance on this benchmark. Furthermore, we find that QA-based and entailment-based metrics offer complementary signals and combine the two into a single, learned metric for further performance boost. Through qualitative and quantitative analyses, we point to question generation and answerability classification as two critical components for future work in QA-based metrics.

Exploring Neural Models for Query-Focused Summarization

Query-focused summarization (QFS) aims to produce summaries that answer particular questions of interest, enabling greater user control and personalization. While recently released datasets, such as QMSum or AQuaMuSe, facilitate research efforts in QFS, the field lacks a comprehensive study of the broad space of applicable modeling methods. In this paper we conduct a systematic exploration of neural approaches to QFS, considering two general classes of methods: two-stage extractive-abstractive solutions and end-to-end models. Within those categories, we investigate existing methods and present two model extensions that achieve state-of-the-art performance on the QMSum dataset by a margin of up to 3.38 ROUGE-1, 3.72 ROUGE-2, and 3.28 ROUGE-L. Through quantitative experiments we highlight the trade-offs between different model configurations and explore the transfer abilities between summarization tasks. Code and checkpoints are made publicly available: https://github.com/salesforce/query-focused-sum.

Towards Open Vocabulary Object Detection without Human-provided Bounding Boxes

Despite great progress in object detection, most existing methods are limited to a small set of object categories, due to the tremendous human effort needed for instance-level bounding-box annotation. To alleviate the problem, recent open vocabulary and zero-shot detection methods attempt to detect object categories not seen during training. However, these approaches still rely on manually provided bounding-box annotations on a set of base classes. We propose an open vocabulary detection framework that can be trained without manually provided bounding-box annotations. Our method achieves this by leveraging the localization ability of pre-trained vision-language models and generating pseudo bounding-box labels that can be used directly for training object detectors. Experimental results on COCO, PASCAL VOC, Objects365 and LVIS demonstrate the effectiveness of our method. Specifically, our method outperforms the state-of-the-arts (SOTA) that are trained using human annotated bounding-boxes by 3% AP on COCO novel categories even though our training source is not equipped with manual bounding-box labels. When utilizing the manual bounding-box labels as our baselines do, our method surpasses the SOTA largely by 8% AP.

HydraSum: Disentangling Stylistic Features in Text Summarization using Multi-Decoder Models

Existing abstractive summarization models lack explicit control mechanisms that would allow users to influence the stylistic features of the model outputs. This results in generating generic summaries that do not cater to the users needs or preferences. To address this issue we introduce HydraSum, a new summarization architecture that extends the single decoder framework of current models, e.g. BART, to a mixture-of-experts version consisting of multiple decoders. Our proposed model encourages each expert, i.e. decoder, to learn and generate stylistically-distinct summaries along dimensions such as abstractiveness, length, specificity, and others. At each time step, HydraSum employs a gating mechanism that decides the contribution of each individual decoder to the next token's output probability distribution. Through experiments on three summarization datasets (CNN, Newsroom, XSum), we demonstrate that this gating mechanism automatically learns to assign contrasting summary styles to different HydraSum decoders under the standard training objective without the need for additional supervision. We further show that a guided version of the training process can explicitly govern which summary style is partitioned between decoders, e.g. high abstractiveness vs. low abstractiveness or high specificity vs. low specificity, and also increase the stylistic-difference between individual decoders. Finally, our experiments demonstrate that our decoder framework is highly flexible: during inference, we can sample from individual decoders or mixtures of different subsets of the decoders to yield a diverse set of summaries and enforce single- and multi-style control over summary generation.

DialFact: A Benchmark for Fact-Checking in Dialogue

Fact-checking is an essential tool to mitigate the spread of misinformation and disinformation, however, it has been often explored to verify formal single-sentence claims instead of casual conversational claims. To study the problem, we introduce the task of fact-checking in dialogue. We construct DialFact, a testing benchmark dataset of 22,245 annotated conversational claims, paired with pieces of evidence from Wikipedia. There are three sub-tasks in DialFact: 1) Verifiable claim detection task distinguishes whether a response carries verifiable factual information; 2) Evidence retrieval task retrieves the most relevant Wikipedia snippets as evidence; 3) Claim verification task predicts a dialogue response to be supported, refuted, or not enough information. We found that existing fact-checking models trained on non-dialogue data like FEVER fail to perform well on our task, and thus, we propose a simple yet data-efficient solution to effectively improve fact-checking performance in dialogue. We point out unique challenges in DialFact such as handling the colloquialisms, coreferences, and retrieval ambiguities in the error analysis to shed light on future research in this direction.

MixQG: Neural Question Generation with Mixed Answer Types

Asking good questions is an essential ability for both human and machine intelligence. However, existing neural question generation approaches mainly focus on the short factoid type of answers. In this paper, we propose a neural question generator, MixQG, to bridge this gap. We combine 9 question answering datasets with diverse answer types, including yes/no, multiple-choice, extractive, and abstractive answers, to train a single generative model. We show with empirical results that our model outperforms existing work in both seen and unseen domains and can generate questions with different cognitive levels when conditioned on different answer types. Our code is released and well-integrated with the Huggingface library to facilitate various downstream applications.

MoFE: Mixture of Factual Experts for Controlling Hallucinations in Abstractive Summarization

Neural abstractive summarization models are susceptible to generating factually inconsistent content, a phenomenon known as hallucination. This limits the usability and adoption of these systems in real-world applications. To reduce the presence of hallucination, we propose the Mixture of Factual Experts (MoFE) model, which combines multiple summarization experts that each target a specific type of error. We train our experts using reinforcement learning (RL) to minimize the error defined by two factual consistency metrics: entity overlap and dependency arc entailment. We construct MoFE by combining the experts using two ensembling strategies (weights and logits) and evaluate them on two summarization datasets (XSUM and CNN/DM). Our experiments on BART models show that the MoFE improves performance according to both entity overlap and dependency arc entailment, without a significant performance drop on standard ROUGE metrics. The performance improvement also transfers to unseen factual consistency metrics, such as question answer-based factuality evaluation metric and BERTScore precision with respect to the source document.