Criteria Tell You More than Ratings: Criteria Preference-Aware Light Graph Convolution for Effective Multi-Criteria Recommendation

The multi-criteria (MC) recommender system, which leverages MC rating information in a wide range of e-commerce areas, is ubiquitous nowadays. Surprisingly, although graph neural networks (GNNs) have been widely applied to develop various recommender systems due to GNN's high expressive capability in learning graph representations, it has been still unexplored how to design MC recommender systems with GNNs. In light of this, we make the first attempt towards designing a GNN-aided MC recommender system. Specifically, rather than straightforwardly adopting existing GNN-based recommendation methods, we devise a novel criteria preference-aware light graph convolution CPA-LGC method, which is capable of precisely capturing the criteria preference of users as well as the collaborative signal in complex high-order connectivities. To this end, we first construct an MC expansion graph that transforms user--item MC ratings into an expanded bipartite graph to potentially learn from the collaborative signal in MC ratings. Next, to strengthen the capability of criteria preference awareness, CPA-LGC incorporates newly characterized embeddings, including user-specific criteria-preference embeddings and item-specific criterion embeddings, into our graph convolution model. Through comprehensive evaluations using four real-world datasets, we demonstrate (a) the superiority over benchmark MC recommendation methods and benchmark recommendation methods using GNNs with tremendous gains, (b) the effectiveness of core components in CPA-LGC, and (c) the computational efficiency.

Knowledge-Enhanced Personalized Review Generation with Capsule Graph Neural Network

Personalized review generation (PRG) aims to automatically produce review text reflecting user preference, which is a challenging natural language generation task. Most of previous studies do not explicitly model factual description of products, tending to generate uninformative content. Moreover, they mainly focus on word-level generation, but cannot accurately reflect more abstractive user preference in multiple aspects. To address the above issues, we propose a novel knowledge-enhanced PRG model based on capsule graph neural network~(Caps-GNN). We first construct a heterogeneous knowledge graph (HKG) for utilizing rich item attributes. We adopt Caps-GNN to learn graph capsules for encoding underlying characteristics from the HKG. Our generation process contains two major steps, namely aspect sequence generation and sentence generation. First, based on graph capsules, we adaptively learn aspect capsules for inferring the aspect sequence. Then, conditioned on the inferred aspect label, we design a graph-based copy mechanism to generate sentences by incorporating related entities or words from HKG. To our knowledge, we are the first to utilize knowledge graph for the PRG task. The incorporated KG information is able to enhance user preference at both aspect and word levels. Extensive experiments on three real-world datasets have demonstrated the effectiveness of our model on the PRG task.