AGRaME: Any-Granularity Ranking with Multi-Vector Embeddings

Ranking is a fundamental and popular problem in search. However, existing ranking algorithms usually restrict the granularity of ranking to full passages or require a specific dense index for each desired level of granularity. Such lack of flexibility in granularity negatively affects many applications that can benefit from more granular ranking, such as sentence-level ranking for open-domain question-answering, or proposition-level ranking for attribution. In this work, we introduce the idea of any-granularity ranking, which leverages multi-vector embeddings to rank at varying levels of granularity while maintaining encoding at a single (coarser) level of granularity. We propose a multi-granular contrastive loss for training multi-vector approaches, and validate its utility with both sentences and propositions as ranking units. Finally, we demonstrate the application of proposition-level ranking to post-hoc citation addition in retrieval-augmented generation, surpassing the performance of prompt-driven citation generation.

Entity Disambiguation via Fusion Entity Decoding

Entity disambiguation (ED), which links the mentions of ambiguous entities to their referent entities in a knowledge base, serves as a core component in entity linking (EL). Existing generative approaches demonstrate improved accuracy compared to classification approaches under the standardized ZELDA benchmark. Nevertheless, generative approaches suffer from the need for large-scale pre-training and inefficient generation. Most importantly, entity descriptions, which could contain crucial information to distinguish similar entities from each other, are often overlooked. We propose an encoder-decoder model to disambiguate entities with more detailed entity descriptions. Given text and candidate entities, the encoder learns interactions between the text and each candidate entity, producing representations for each entity candidate. The decoder then fuses the representations of entity candidates together and selects the correct entity. Our experiments, conducted on various entity disambiguation benchmarks, demonstrate the strong and robust performance of this model, particularly +1.5% in the ZELDA benchmark compared with GENRE. Furthermore, we integrate this approach into the retrieval/reader framework and observe +1.5% improvements in end-to-end entity linking in the GERBIL benchmark compared with EntQA.

Distinguish Sense from Nonsense: Out-of-Scope Detection for Virtual Assistants

Out of Scope (OOS) detection in Conversational AI solutions enables a chatbot to handle a conversation gracefully when it is unable to make sense of the end-user query. Accurately tagging a query as out-of-domain is particularly hard in scenarios when the chatbot is not equipped to handle a topic which has semantic overlap with an existing topic it is trained on. We propose a simple yet effective OOS detection method that outperforms standard OOS detection methods in a real-world deployment of virtual assistants. We discuss the various design and deployment considerations for a cloud platform solution to train virtual assistants and deploy them at scale. Additionally, we propose a collection of datasets that replicates real-world scenarios and show comprehensive results in various settings using both offline and online evaluation metrics.

Fast and Light-Weight Answer Text Retrieval in Dialogue Systems

Dialogue systems can benefit from being able to search through a corpus of text to find information relevant to user requests, especially when encountering a request for which no manually curated response is available. The state-of-the-art technology for neural dense retrieval or re-ranking involves deep learning models with hundreds of millions of parameters. However, it is difficult and expensive to get such models to operate at an industrial scale, especially for cloud services that often need to support a big number of individually customized dialogue systems, each with its own text corpus. We report our work on enabling advanced neural dense retrieval systems to operate effectively at scale on relatively inexpensive hardware. We compare with leading alternative industrial solutions and show that we can provide a solution that is effective, fast, and cost-efficient.

Improved Text Classification via Contrastive Adversarial Training

We propose a simple and general method to regularize the fine-tuning of Transformer-based encoders for text classification tasks. Specifically, during fine-tuning we generate adversarial examples by perturbing the word embeddings of the model and perform contrastive learning on clean and adversarial examples in order to teach the model to learn noise-invariant representations. By training on both clean and adversarial examples along with the additional contrastive objective, we observe consistent improvement over standard fine-tuning on clean examples. On several GLUE benchmark tasks, our fine-tuned BERT Large model outperforms BERT Large baseline by 1.7% on average, and our fine-tuned RoBERTa Large improves over RoBERTa Large baseline by 1.3%. We additionally validate our method in different domains using three intent classification datasets, where our fine-tuned RoBERTa Large outperforms RoBERTa Large baseline by 1-2% on average.

Narrative Question Answering with Cutting-Edge Open-Domain QA Techniques: A Comprehensive Study

Recent advancements in open-domain question answering (ODQA), i.e., finding answers from large open-domain corpus like Wikipedia, have led to human-level performance on many datasets. However, progress in QA over book stories (Book QA) lags behind despite its similar task formulation to ODQA. This work provides a comprehensive and quantitative analysis about the difficulty of Book QA: (1) We benchmark the research on the NarrativeQA dataset with extensive experiments with cutting-edge ODQA techniques. This quantifies the challenges Book QA poses, as well as advances the published state-of-the-art with a $\sim$7\% absolute improvement on Rouge-L. (2) We further analyze the detailed challenges in Book QA through human studies.\footnote{\url{https://github.com/gorov/BookQA}.} Our findings indicate that the event-centric questions dominate this task, which exemplifies the inability of existing QA models to handle event-oriented scenarios.

Benchmarking Intent Detection for Task-Oriented Dialog Systems

Intent detection is a key component of modern goal-oriented dialog systems that accomplish a user task by predicting the intent of users' text input. There are three primary challenges in designing robust and accurate intent detection models. First, typical intent detection models require a large amount of labeled data to achieve high accuracy. Unfortunately, in practical scenarios it is more common to find small, unbalanced, and noisy datasets. Secondly, even with large training data, the intent detection models can see a different distribution of test data when being deployed in the real world, leading to poor accuracy. Finally, a practical intent detection model must be computationally efficient in both training and single query inference so that it can be used continuously and re-trained frequently. We benchmark intent detection methods on a variety of datasets. Our results show that Watson Assistant's intent detection model outperforms other commercial solutions and is comparable to large pretrained language models while requiring only a fraction of computational resources and training data. Watson Assistant demonstrates a higher degree of robustness when the training and test distributions differ.

Multilingual BERT Post-Pretraining Alignment

We propose a simple method to align multilingual contextual embeddings as a post-pretraining step for improved zero-shot cross-lingual transferability of the pretrained models. Using parallel data, our method aligns embeddings on the word level through the recently proposed Translation Language Modeling objective as well as on the sentence level via contrastive learning and random input shuffling. We also perform code-switching with English when finetuning on downstream tasks. On XNLI, our best model (initialized from mBERT) improves over mBERT by 4.7% in the zero-shot setting and achieves comparable result to XLM for translate-train while using less than 18% of the same parallel data and 31% less model parameters. On MLQA, our model outperforms XLM-R_Base that has 57% more parameters than ours.

Frustratingly Hard Evidence Retrieval for QA Over Books

A lot of progress has been made to improve question answering (QA) in recent years, but the special problem of QA over narrative book stories has not been explored in-depth. We formulate BookQA as an open-domain QA task given its similar dependency on evidence retrieval. We further investigate how state-of-the-art open-domain QA approaches can help BookQA. Besides achieving state-of-the-art on the NarrativeQA benchmark, our study also reveals the difficulty of evidence retrieval in books with a wealth of experiments and analysis - which necessitates future effort on novel solutions for evidence retrieval in BookQA.

Out-of-Domain Detection for Low-Resource Text Classification Tasks

Out-of-domain (OOD) detection for low-resource text classification is a realistic but understudied task. The goal is to detect the OOD cases with limited in-domain (ID) training data, since we observe that training data is often insufficient in machine learning applications. In this work, we propose an OOD-resistant Prototypical Network to tackle this zero-shot OOD detection and few-shot ID classification task. Evaluation on real-world datasets show that the proposed solution outperforms state-of-the-art methods in zero-shot OOD detection task, while maintaining a competitive performance on ID classification task.