NeurIPS 2021 Competition IGLU: Interactive Grounded Language Understanding in a Collaborative Environment

Human intelligence has the remarkable ability to quickly adapt to new tasks and environments. Starting from a very young age, humans acquire new skills and learn how to solve new tasks either by imitating the behavior of others or by following provided natural language instructions. To facilitate research in this direction, we propose \emph{IGLU: Interactive Grounded Language Understanding in a Collaborative Environment}. The primary goal of the competition is to approach the problem of how to build interactive agents that learn to solve a task while provided with grounded natural language instructions in a collaborative environment. Understanding the complexity of the challenge, we split it into sub-tasks to make it feasible for participants. This research challenge is naturally related, but not limited, to two fields of study that are highly relevant to the NeurIPS community: Natural Language Understanding and Generation (NLU/G) and Reinforcement Learning (RL). Therefore, the suggested challenge can bring two communities together to approach one of the important challenges in AI. Another important aspect of the challenge is the dedication to perform a human-in-the-loop evaluation as a final evaluation for the agents developed by contestants.

Keyword Extraction for Improved Document Retrieval in Conversational Search

Recent research has shown that mixed-initiative conversational search, based on the interaction between users and computers to clarify and improve a query, provides enormous advantages. Nonetheless, incorporating additional information provided by the user from the conversation poses some challenges. In fact, further interactions could confuse the system as a user might use words irrelevant to the information need but crucial for correct sentence construction in the context of multi-turn conversations. To this aim, in this paper, we have collected two conversational keyword extraction datasets and propose an end-to-end document retrieval pipeline incorporating them. Furthermore, we study the performance of two neural keyword extraction models, namely, BERT and sequence to sequence, in terms of extraction accuracy and human annotation. Finally, we study the effect of keyword extraction on the end-to-end neural IR performance and show that our approach beats state-of-the-art IR models. We make the two datasets publicly available to foster research in this area.

The Impact of User Demographics and Task Types on Cross-App Mobile Search

Recent developments in the mobile app industry have resulted in various types of mobile apps, each targeting a different need and a specific audience. Consequently, users access distinct apps to complete their information need tasks. This leads to the use of various apps not only separately, but also collaboratively in the same session to achieve a single goal. Recent work has argued the need for a unified mobile search system that would act as metasearch on users' mobile devices. The system would identify the target apps for the user's query, submit the query to the apps, and present the results to the user in a unified way. In this work, we aim to deepen our understanding of user behavior while accessing information on their mobile phones by conducting an extensive analysis of various aspects related to the search process. In particular, we study the effect of task type and user demographics on their behavior in interacting with mobile apps. Our findings reveal trends and patterns that can inform the design of a more effective mobile information access environment.

BERT for Target Apps Selection: Analyzing the Diversity and Performance of BERT in Unified Mobile Search

A unified mobile search framework aims to identify the mobile apps that can satisfy a user's information need and route the user's query to them. Previous work has shown that resource descriptions for mobile apps are sparse as they rely on the app's previous queries. This problem puts certain apps in dominance and leaves out the resource-scarce apps from the top ranks. In this case, we need a ranker that goes beyond simple lexical matching. Therefore, our goal is to study the extent of a BERT-based ranker's ability to improve the quality and diversity of app selection. To this end, we compare the results of the BERT-based ranker with other information retrieval models, focusing on the analysis of selected apps diversification. Our analysis shows that the BERT-based ranker selects more diverse apps while improving the quality of baseline results by selecting the relevant apps such as Facebook and Contacts for more personal queries and decreasing the bias towards the dominant resources such as the Google Search app.

Analysing Mixed Initiatives and Search Strategies during Conversational Search

Information seeking conversations between users and Conversational Search Agents (CSAs) consist of multiple turns of interaction. While users initiate a search session, ideally a CSA should sometimes take the lead in the conversation by obtaining feedback from the user by offering query suggestions or asking for query clarifications i.e. mixed initiative. This creates the potential for more engaging conversational searches, but substantially increases the complexity of modelling and evaluating such scenarios due to the large interaction space coupled with the trade-offs between the costs and benefits of the different interactions. In this paper, we present a model for conversational search -- from which we instantiate different observed conversational search strategies, where the agent elicits: (i) Feedback-First, or (ii) Feedback-After. Using 49 TREC WebTrack Topics, we performed an analysis comparing how well these different strategies combine with different mixed initiative approaches: (i) Query Suggestions vs. (ii) Query Clarifications. Our analysis reveals that there is no superior or dominant combination, instead it shows that query clarifications are better when asked first, while query suggestions are better when asked after presenting results. We also show that the best strategy and approach depends on the trade-offs between the relative costs between querying and giving feedback, the performance of the initial query, the number of assessments per query, and the total amount of gain required. While this work highlights the complexities and challenges involved in analyzing CSAs, it provides the foundations for evaluating conversational strategies and conversational search agents in batch/offline settings.

Cross-Market Product Recommendation

We study the problem of recommending relevant products to users in relatively resource-scarce markets by leveraging data from similar, richer in resource auxiliary markets. We hypothesize that data from one market can be used to improve performance in another. Only a few studies have been conducted in this area, partly due to the lack of publicly available experimental data. To this end, we collect and release XMarket, a large dataset covering 18 local markets on 16 different product categories, featuring 52.5 million user-item interactions. We introduce and formalize the problem of cross-market product recommendation, i.e., market adaptation. We explore different market-adaptation techniques inspired by state-of-the-art domain-adaptation and meta-learning approaches and propose a novel neural approach for market adaptation, named FOREC. Our model follows a three-step procedure -- pre-training, forking, and fine-tuning -- in order to fully utilize the data from an auxiliary market as well as the target market. We conduct extensive experiments studying the impact of market adaptation on different pairs of markets. Our proposed approach demonstrates robust effectiveness, consistently improving the performance on target markets compared to competitive baselines selected for our analysis. In particular, FOREC improves on average 24% and up to 50% in terms of nDCG@10, compared to the NMF baseline. Our analysis and experiments suggest specific future directions in this research area. We release our data and code for academic purposes.

Building and Evaluating Open-Domain Dialogue Corpora with Clarifying Questions

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of 'asking clarifying questions in open-domain dialogues': (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of-the-art neural baselines, and (3) we propose a pipeline consisting of offline and online steps for evaluating the quality of clarifying questions in various dialogues. These contributions are suitable as a foundation for further research.

Ranking Clarifying Questions Based on Predicted User Engagement

To improve online search results, clarification questions can be used to elucidate the information need of the user. This research aims to predict the user engagement with the clarification pane as an indicator of relevance based on the lexical information: query, question, and answers. Subsequently, the predicted user engagement can be used as a feature to rank the clarification panes. Regression and classification are applied for predicting user engagement and compared to naive heuristic baselines (e.g. mean) on the new MIMICS dataset [20]. An ablation study is carried out using a RankNet model to determine whether the predicted user engagement improves clarification pane ranking performance. The prediction models were able to improve significantly upon the naive baselines, and the predicted user engagement feature significantly improved the RankNet results in terms of NDCG and MRR. This research demonstrates the potential for ranking clarification panes based on lexical information only and can serve as a first neural baseline for future research to improve on. The code is available online.