A Conceptual Framework for Conversational Search and Recommendation: Conceptualizing Agent-Human Interactions During the Conversational Search Process

The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.

TREC iKAT 2023: The Interactive Knowledge Assistance Track Overview

Conversational Information Seeking stands as a pivotal research area with significant contributions from previous works. The TREC Interactive Knowledge Assistance Track (iKAT) builds on the foundational work of the TREC Conversational Assistance Track (CAsT). However, iKAT distinctively emphasizes the creation and research of conversational search agents that adapt responses based on user's prior interactions and present context. The challenge lies in enabling Conversational Search Agents (CSA) to incorporate this personalized context to efficiency and effectively guide users through the relevant information to them. iKAT also emphasizes decisional search tasks, where users sift through data and information to weigh up options in order to reach a conclusion or perform an action. These tasks, prevalent in everyday information-seeking decisions -- be it related to travel, health, or shopping -- often revolve around a subset of high-level information operators where queries or questions about the information space include: finding options, comparing options, identifying the pros and cons of options, etc. Given the different personas and their information need (expressed through the sequence of questions), diverse conversation trajectories will arise -- because the answers to these similar queries will be very different. In this paper, we report on the first year of TREC iKAT, describing the task, topics, data collection, and evaluation framework. We further review the submissions and summarize the findings.

How Deep is your Learning: the DL-HARD Annotated Deep Learning Dataset

Deep Learning Hard (DL-HARD) is a new annotated dataset designed to more effectively evaluate neural ranking models on complex topics. It builds on TREC Deep Learning (DL) topics by extensively annotating them with question intent categories, answer types, wikified entities, topic categories, and result type metadata from a commercial web search engine. Based on this data, we introduce a framework for identifying challenging queries. DL-HARD contains fifty topics from the official DL 2019/2020 evaluation benchmark, half of which are newly and independently assessed. We perform experiments using the official submitted runs to DL on DL-HARD and find substantial differences in metrics and the ranking of participating systems. Overall, DL-HARD is a new resource that promotes research on neural ranking methods by focusing on challenging and complex topics.