Query Performance Prediction using Relevance Judgments Generated by Large Language Models

Query performance prediction (QPP) aims to estimate the retrieval quality of a search system for a query without human relevance judgments. Previous QPP methods typically return a single scalar value and do not require the predicted values to approximate a specific information retrieval (IR) evaluation measure, leading to certain drawbacks: (i) a single scalar is insufficient to accurately represent different IR evaluation measures, especially when metrics do not highly correlate, and (ii) a single scalar limits the interpretability of QPP methods because solely using a scalar is insufficient to explain QPP results. To address these issues, we propose a QPP framework using automatically generated relevance judgments (QPP-GenRE), which decomposes QPP into independent subtasks of judging the relevance of each item in a ranked list to a given query. This allows us to predict any IR evaluation measure using the generated relevance judgments as pseudo-labels; Also, this allows us to interpret predicted IR evaluation measures, and identify, track and rectify errors in generated relevance judgments to improve QPP quality. We judge relevance by leveraging a leading open-source large language model (LLM), LLaMA, to ensure scientific reproducibility. In doing so, we address two main challenges: (i) excessive computational costs of judging the entire corpus for predicting a recall-based metric, and (ii) poor performance in prompting LLaMA in a zero-/few-shot manner. We devise an approximation strategy to predict a recall-oriented IR measure and propose to fine-tune LLaMA using human-labeled relevance judgments. Experiments on the TREC 2019-2022 deep learning tracks show that QPP-GenRE achieves state-of-the-art QPP accuracy for both lexical and neural rankers in both precision- and recall-oriented metrics.

CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems

An important unexplored aspect in previous work on user satisfaction estimation for Task-Oriented Dialogue (TOD) systems is their evaluation in terms of robustness for the identification of user dissatisfaction: current benchmarks for user satisfaction estimation in TOD systems are highly skewed towards dialogues for which the user is satisfied. The effect of having a more balanced set of satisfaction labels on performance is unknown. However, balancing the data with more dissatisfactory dialogue samples requires further data collection and human annotation, which is costly and time-consuming. In this work, we leverage large language models (LLMs) and unlock their ability to generate satisfaction-aware counterfactual dialogues to augment the set of original dialogues of a test collection. We gather human annotations to ensure the reliability of the generated samples. We evaluate two open-source LLMs as user satisfaction estimators on our augmented collection against state-of-the-art fine-tuned models. Our experiments show that when used as few-shot user satisfaction estimators, open-source LLMs show higher robustness to the increase in the number of dissatisfaction labels in the test collection than the fine-tuned state-of-the-art models. Our results shed light on the need for data augmentation approaches for user satisfaction estimation in TOD systems. We release our aligned counterfactual dialogues, which are curated by human annotation, to facilitate further research on this topic.

Measuring Bias in a Ranked List using Term-based Representations

In most recent studies, gender bias in document ranking is evaluated with the NFaiRR metric, which measures bias in a ranked list based on an aggregation over the unbiasedness scores of each ranked document. This perspective in measuring the bias of a ranked list has a key limitation: individual documents of a ranked list might be biased while the ranked list as a whole balances the groups' representations. To address this issue, we propose a novel metric called TExFAIR (term exposure-based fairness), which is based on two new extensions to a generic fairness evaluation framework, attention-weighted ranking fairness (AWRF). TExFAIR assesses fairness based on the term-based representation of groups in a ranked list: (i) an explicit definition of associating documents to groups based on probabilistic term-level associations, and (ii) a rank-biased discounting factor (RBDF) for counting non-representative documents towards the measurement of the fairness of a ranked list. We assess TExFAIR on the task of measuring gender bias in passage ranking, and study the relationship between TExFAIR and NFaiRR. Our experiments show that there is no strong correlation between TExFAIR and NFaiRR, which indicates that TExFAIR measures a different dimension of fairness than NFaiRR. With TExFAIR, we extend the AWRF framework to allow for the evaluation of fairness in settings with term-based representations of groups in documents in a ranked list.

Self-seeding and Multi-intent Self-instructing LLMs for Generating Intent-aware Information-Seeking dialogs

Identifying user intents in information-seeking dialogs is crucial for a system to meet user's information needs. Intent prediction (IP) is challenging and demands sufficient dialogs with human-labeled intents for training. However, manually annotating intents is resource-intensive. While large language models (LLMs) have been shown to be effective in generating synthetic data, there is no study on using LLMs to generate intent-aware information-seeking dialogs. In this paper, we focus on leveraging LLMs for zero-shot generation of large-scale, open-domain, and intent-aware information-seeking dialogs. We propose SOLID, which has novel self-seeding and multi-intent self-instructing schemes. The former improves the generation quality by using the LLM's own knowledge scope to initiate dialog generation; the latter prompts the LLM to generate utterances sequentially, and mitigates the need for manual prompt design by asking the LLM to autonomously adapt its prompt instruction when generating complex multi-intent utterances. Furthermore, we propose SOLID-RL, which is further trained to generate a dialog in one step on the data generated by SOLID. We propose a length-based quality estimation mechanism to assign varying weights to SOLID-generated dialogs based on their quality during the training process of SOLID-RL. We use SOLID and SOLID-RL to generate more than 300k intent-aware dialogs, surpassing the size of existing datasets. Experiments show that IP methods trained on dialogs generated by SOLID and SOLID-RL achieve better IP quality than ones trained on human-generated dialogs.

Answer Retrieval in Legal Community Question Answering

The task of answer retrieval in the legal domain aims to help users to seek relevant legal advice from massive amounts of professional responses. Two main challenges hinder applying existing answer retrieval approaches in other domains to the legal domain: (1) a huge knowledge gap between lawyers and non-professionals; and (2) a mix of informal and formal content on legal QA websites. To tackle these challenges, we propose CE_FS, a novel cross-encoder (CE) re-ranker based on the fine-grained structured inputs. CE_FS uses additional structured information in the CQA data to improve the effectiveness of cross-encoder re-rankers. Furthermore, we propose LegalQA: a real-world benchmark dataset for evaluating answer retrieval in the legal domain. Experiments conducted on LegalQA show that our proposed method significantly outperforms strong cross-encoder re-rankers fine-tuned on MS MARCO. Our novel finding is that adding the question tags of each question besides the question description and title into the input of cross-encoder re-rankers structurally boosts the rankers' effectiveness. While we study our proposed method in the legal domain, we believe that our method can be applied in similar applications in other domains.

Enhancing Documents with Multidimensional Relevance Statements in Cross-encoder Re-ranking

In this paper, we propose a novel approach to consider multiple dimensions of relevance beyond topicality in cross-encoder re-ranking. On the one hand, current multidimensional retrieval models often use na\"ive solutions at the re-ranking stage to aggregate multiple relevance scores into an overall one. On the other hand, cross-encoder re-rankers are effective in considering topicality but are not designed to straightforwardly account for other relevance dimensions. To overcome these issues, we envisage enhancing the candidate documents -- which are retrieved by a first-stage lexical retrieval model -- with "relevance statements" related to additional dimensions of relevance and then performing a re-ranking on them with cross-encoders. In particular, here we consider an additional relevance dimension beyond topicality, which is credibility. We test the effectiveness of our solution in the context of the Consumer Health Search task, considering publicly available datasets. Our results show that the proposed approach statistically outperforms both aggregation-based and cross-encoder re-rankers.

Generating Synthetic Documents for Cross-Encoder Re-Rankers: A Comparative Study of ChatGPT and Human Experts

We investigate the usefulness of generative Large Language Models (LLMs) in generating training data for cross-encoder re-rankers in a novel direction: generating synthetic documents instead of synthetic queries. We introduce a new dataset, ChatGPT-RetrievalQA, and compare the effectiveness of models fine-tuned on LLM-generated and human-generated data. Data generated with generative LLMs can be used to augment training data, especially in domains with smaller amounts of labeled data. We build ChatGPT-RetrievalQA based on an existing dataset, human ChatGPT Comparison Corpus (HC3), consisting of public question collections with human responses and answers from ChatGPT. We fine-tune a range of cross-encoder re-rankers on either human-generated or ChatGPT-generated data. Our evaluation on MS MARCO DEV, TREC DL'19, and TREC DL'20 demonstrates that cross-encoder re-ranking models trained on ChatGPT responses are statistically significantly more effective zero-shot re-rankers than those trained on human responses. In a supervised setting, the human-trained re-rankers outperform the LLM-trained re-rankers. Our novel findings suggest that generative LLMs have high potential in generating training data for neural retrieval models. Further work is needed to determine the effect of factually wrong information in the generated responses and test our findings' generalizability with open-source LLMs. We release our data, code, and cross-encoders checkpoints for future work.

Retrieval for Extremely Long Queries and Documents with RPRS: a Highly Efficient and Effective Transformer-based Re-Ranker

Retrieval with extremely long queries and documents is a well-known and challenging task in information retrieval and is commonly known as Query-by-Document (QBD) retrieval. Specifically designed Transformer models that can handle long input sequences have not shown high effectiveness in QBD tasks in previous work. We propose a Re-Ranker based on the novel Proportional Relevance Score (RPRS) to compute the relevance score between a query and the top-k candidate documents. Our extensive evaluation shows RPRS obtains significantly better results than the state-of-the-art models on five different datasets. Furthermore, RPRS is highly efficient since all documents can be pre-processed, embedded, and indexed before query time which gives our re-ranker the advantage of having a complexity of O(N) where N is the total number of sentences in the query and candidate documents. Furthermore, our method solves the problem of the low-resource training in QBD retrieval tasks as it does not need large amounts of training data, and has only three parameters with a limited range that can be optimized with a grid search even if a small amount of labeled data is available. Our detailed analysis shows that RPRS benefits from covering the full length of candidate documents and queries.

Injecting the BM25 Score as Text Improves BERT-Based Re-rankers

In this paper we propose a novel approach for combining first-stage lexical retrieval models and Transformer-based re-rankers: we inject the relevance score of the lexical model as a token in the middle of the input of the cross-encoder re-ranker. It was shown in prior work that interpolation between the relevance score of lexical and BERT-based re-rankers may not consistently result in higher effectiveness. Our idea is motivated by the finding that BERT models can capture numeric information. We compare several representations of the BM25 score and inject them as text in the input of four different cross-encoders. We additionally analyze the effect for different query types, and investigate the effectiveness of our method for capturing exact matching relevance. Evaluation on the MSMARCO Passage collection and the TREC DL collections shows that the proposed method significantly improves over all cross-encoder re-rankers as well as the common interpolation methods. We show that the improvement is consistent for all query types. We also find an improvement in exact matching capabilities over both BM25 and the cross-encoders. Our findings indicate that cross-encoder re-rankers can efficiently be improved without additional computational burden and extra steps in the pipeline by explicitly adding the output of the first-stage ranker to the model input, and this effect is robust for different models and query types.

On the Interpolation of Contextualized Term-based Ranking with BM25 for Query-by-Example Retrieval

Term-based ranking with pre-trained transformer-based language models has recently gained attention as they bring the contextualization power of transformer models into the highly efficient term-based retrieval. In this work, we examine the generalizability of two of these deep contextualized term-based models in the context of query-by-example (QBE) retrieval in which a seed document acts as the query to find relevant documents. In this setting -- where queries are much longer than common keyword queries -- BERT inference at query time is problematic as it involves quadratic complexity. We investigate TILDE and TILDEv2, both of which leverage BERT tokenizer as their query encoder. With this approach, there is no need for BERT inference at query time, and also the query can be of any length. Our extensive evaluation on the four QBE tasks of SciDocs benchmark shows that in a query-by-example retrieval setting TILDE and TILDEv2 are still less effective than a cross-encoder BERT ranker. However, we observe that BM25 could show a competitive ranking quality compared to TILDE and TILDEv2 which is in contrast to the findings about the relative performance of these three models on retrieval for short queries reported in prior work. This result raises the question about the use of contextualized term-based ranking models being beneficial in QBE setting. We follow-up on our findings by studying the score interpolation between the relevance score from TILDE (TILDEv2) and BM25. We conclude that these two contextualized term-based ranking models capture different relevance signals than BM25 and combining the different term-based rankers results in statistically significant improvements in QBE retrieval. Our work sheds light on the challenges of retrieval settings different from the common evaluation benchmarks.