LUCID: LLM-Generated Utterances for Complex and Interesting Dialogues

Virtual assistants are poised to take a dramatic leap forward in terms of their dialogue capabilities, spurred by recent advances in transformer-based Large Language Models (LLMs). Yet a major bottleneck to achieving genuinely transformative task-oriented dialogue capabilities remains the scarcity of high quality and linguistically sophisticated data. Existing datasets, while impressive in scale, have limited domain coverage and contain few genuinely challenging conversational phenomena; those which are present are typically unlabelled, making it difficult to assess the strengths and weaknesses of models without time-consuming and costly human evaluation. Moreover, creating high quality dialogue data has until now required considerable human input, limiting both the scale of these datasets and the ability to rapidly bootstrap data for a new target domain. We aim to overcome these issues with LUCID, a modularised and highly automated LLM-driven data generation system that produces realistic, diverse and challenging dialogues. We use LUCID to generate a seed dataset of 4,277 multi-domain, multi-intent conversations across 100 intents to demonstrate its capabilities. The generated conversations include a wide range of challenging phenomena and diverse user behaviour, conveniently identifiable via a set of turn-level tags. Finally, we provide separate test sets for seen and unseen intents, allowing for convenient out-of-distribution evaluation. We release both the data generation code and the dataset itself.

Effective and Efficient Conversation Retrieval for Dialogue State Tracking with Implicit Text Summaries

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

Intelligent Assistant Language Understanding On Device

It has recently become feasible to run personal digital assistants on phones and other personal devices. In this paper we describe a design for a natural language understanding system that runs on device. In comparison to a server-based assistant, this system is more private, more reliable, faster, more expressive, and more accurate. We describe what led to key choices about architecture and technologies. For example, some approaches in the dialog systems literature are difficult to maintain over time in a deployment setting. We hope that sharing learnings from our practical experiences may help inform future work in the research community.

Conversational Semantic Parsing for Dialog State Tracking

We consider a new perspective on dialog state tracking (DST), the task of estimating a user's goal through the course of a dialog. By formulating DST as a semantic parsing task over hierarchical representations, we can incorporate semantic compositionality, cross-domain knowledge sharing and co-reference. We present TreeDST, a dataset of 27k conversations annotated with tree-structured dialog states and system acts. We describe an encoder-decoder framework for DST with hierarchical representations, which leads to 20% improvement over state-of-the-art DST approaches that operate on a flat meaning space of slot-value pairs.

A Generative Model for Joint Natural Language Understanding and Generation

Natural language understanding (NLU) and natural language generation (NLG) are two fundamental and related tasks in building task-oriented dialogue systems with opposite objectives: NLU tackles the transformation from natural language to formal representations, whereas NLG does the reverse. A key to success in either task is parallel training data which is expensive to obtain at a large scale. In this work, we propose a generative model which couples NLU and NLG through a shared latent variable. This approach allows us to explore both spaces of natural language and formal representations, and facilitates information sharing through the latent space to eventually benefit NLU and NLG. Our model achieves state-of-the-art performance on two dialogue datasets with both flat and tree-structured formal representations. We also show that the model can be trained in a semi-supervised fashion by utilising unlabelled data to boost its performance.

Building a Neural Semantic Parser from a Domain Ontology

Semantic parsing is the task of converting natural language utterances into machine interpretable meaning representations which can be executed against a real-world environment such as a database. Scaling semantic parsing to arbitrary domains faces two interrelated challenges: obtaining broad coverage training data effectively and cheaply; and developing a model that generalizes to compositional utterances and complex intentions. We address these challenges with a framework which allows to elicit training data from a domain ontology and bootstrap a neural parser which recursively builds derivations of logical forms. In our framework meaning representations are described by sequences of natural language templates, where each template corresponds to a decomposed fragment of the underlying meaning representation. Although artificial, templates can be understood and paraphrased by humans to create natural utterances, resulting in parallel triples of utterances, meaning representations, and their decompositions. These allow us to train a neural semantic parser which learns to compose rules in deriving meaning representations. We crowdsource training data on six domains, covering both single-turn utterances which exhibit rich compositionality, and sequential utterances where a complex task is procedurally performed in steps. We then develop neural semantic parsers which perform such compositional tasks. In general, our approach allows to deploy neural semantic parsers quickly and cheaply from a given domain ontology.

Dependency Grammar Induction with a Neural Variational Transition-based Parser

Dependency grammar induction is the task of learning dependency syntax without annotated training data. Traditional graph-based models with global inference achieve state-of-the-art results on this task but they require $O(n^3)$ run time. Transition-based models enable faster inference with $O(n)$ time complexity, but their performance still lags behind. In this work, we propose a neural transition-based parser for dependency grammar induction, whose inference procedure utilizes rich neural features with $O(n)$ time complexity. We train the parser with an integration of variational inference, posterior regularization and variance reduction techniques. The resulting framework outperforms previous unsupervised transition-based dependency parsers and achieves performance comparable to graph-based models, both on the English Penn Treebank and on the Universal Dependency Treebank. In an empirical comparison, we show that our approach substantially increases parsing speed over graph-based models.

Weakly-supervised Neural Semantic Parsing with a Generative Ranker

Weakly-supervised semantic parsers are trained on utterance-denotation pairs, treating logical forms as latent. The task is challenging due to the large search space and spuriousness of logical forms. In this paper we introduce a neural parser-ranker system for weakly-supervised semantic parsing. The parser generates candidate tree-structured logical forms from utterances using clues of denotations. These candidates are then ranked based on two criterion: their likelihood of executing to the correct denotation, and their agreement with the utterance semantics. We present a scheduled training procedure to balance the contribution of the two objectives. Furthermore, we propose to use a neurally encoded lexicon to inject prior domain knowledge to the model. Experiments on three Freebase datasets demonstrate the effectiveness of our semantic parser, achieving results within the state-of-the-art range.

Learning an Executable Neural Semantic Parser

This paper describes a neural semantic parser that maps natural language utterances onto logical forms which can be executed against a task-specific environment, such as a knowledge base or a database, to produce a response. The parser generates tree-structured logical forms with a transition-based approach which combines a generic tree-generation algorithm with domain-general operations defined by the logical language. The generation process is modeled by structured recurrent neural networks, which provide a rich encoding of the sentential context and generation history for making predictions. To tackle mismatches between natural language and logical form tokens, various attention mechanisms are explored. Finally, we consider different training settings for the neural semantic parser, including a fully supervised training where annotated logical forms are given, weakly-supervised training where denotations are provided, and distant supervision where only unlabeled sentences and a knowledge base are available. Experiments across a wide range of datasets demonstrate the effectiveness of our parser.

Edina: Building an Open Domain Socialbot with Self-dialogues

We present Edina, the University of Edinburgh's social bot for the Amazon Alexa Prize competition. Edina is a conversational agent whose responses utilize data harvested from Amazon Mechanical Turk (AMT) through an innovative new technique we call self-dialogues. These are conversations in which a single AMT Worker plays both participants in a dialogue. Such dialogues are surprisingly natural, efficient to collect and reflective of relevant and/or trending topics. These self-dialogues provide training data for a generative neural network as well as a basis for soft rules used by a matching score component. Each match of a soft rule against a user utterance is associated with a confidence score which we show is strongly indicative of reply quality, allowing this component to self-censor and be effectively integrated with other components. Edina's full architecture features a rule-based system backing off to a matching score, backing off to a generative neural network. Our hybrid data-driven methodology thus addresses both coverage limitations of a strictly rule-based approach and the lack of guarantees of a strictly machine-learning approach.