NL-Augmenter: A Framework for Task-Sensitive Natural Language Augmentation

Data augmentation is an important component in the robustness evaluation of models in natural language processing (NLP) and in enhancing the diversity of the data they are trained on. In this paper, we present NL-Augmenter, a new participatory Python-based natural language augmentation framework which supports the creation of both transformations (modifications to the data) and filters (data splits according to specific features). We describe the framework and an initial set of 117 transformations and 23 filters for a variety of natural language tasks. We demonstrate the efficacy of NL-Augmenter by using several of its transformations to analyze the robustness of popular natural language models. The infrastructure, datacards and robustness analysis results are available publicly on the NL-Augmenter repository (\url{https://github.com/GEM-benchmark/NL-Augmenter}).

Few-Shot Bot: Prompt-Based Learning for Dialogue Systems

Learning to converse using only a few examples is a great challenge in conversational AI. The current best conversational models, which are either good chit-chatters (e.g., BlenderBot) or goal-oriented systems (e.g., MinTL), are language models (LMs) fine-tuned on large conversational datasets. Training these models is expensive, both in terms of computational resources and time, and it is hard to keep them up to date with new conversational skills. A simple yet unexplored solution is prompt-based few-shot learning (Brown et al. 2020) which does not require gradient-based fine-tuning but instead uses a few examples in the LM context as the only source of learning. In this paper, we explore prompt-based few-shot learning in dialogue tasks. We benchmark LMs of different sizes in nine response generation tasks, which include four knowledge-grounded tasks, a task-oriented generations task, three open-chat tasks, and controlled stylistic generation, and five conversational parsing tasks, which include dialogue state tracking, graph path generation, persona information extraction, document retrieval, and internet query generation. The current largest released LM (GPT-J-6B) using prompt-based few-shot learning, and thus requiring no training, achieves competitive performance to fully trained state-of-the-art models. Moreover, we propose a novel prompt-based few-shot classifier, that also does not require any fine-tuning, to select the most appropriate prompt given a dialogue history. Finally, by combining the power of prompt-based few-shot learning and a Skill Selector, we create an end-to-end chatbot named the Few-Shot Bot (FSB), which automatically selects the most appropriate conversational skill, queries different knowledge bases or the internet, and uses the retrieved knowledge to generate a human-like response, all using only few dialogue examples per skill.

Language Models are Few-shot Multilingual Learners

General-purpose language models have demonstrated impressive capabilities, performing on par with state-of-the-art approaches on a range of downstream natural language processing (NLP) tasks and benchmarks when inferring instructions from very few examples. Here, we evaluate the multilingual skills of the GPT and T5 models in conducting multi-class classification on non-English languages without any parameter updates. We show that, given a few English examples as context, pre-trained language models can predict not only English test samples but also non-English ones. Finally, we find the in-context few-shot cross-lingual prediction results of language models are significantly better than random prediction, and they are competitive compared to the existing state-of-the-art cross-lingual models.

Greenformer: Factorization Toolkit for Efficient Deep Neural Networks

While the recent advances in deep neural networks (DNN) bring remarkable success, the computational cost also increases considerably. In this paper, we introduce Greenformer, a toolkit to accelerate the computation of neural networks through matrix factorization while maintaining performance. Greenformer can be easily applied with a single line of code to any DNN model. Our experimental results show that Greenformer is effective for a wide range of scenarios. We provide the showcase of Greenformer at https://samuelcahyawijaya.github.io/greenformer-demo/.

CAiRE in DialDoc21: Data Augmentation for Information-Seeking Dialogue System

Information-seeking dialogue systems, including knowledge identification and response generation, aim to respond to users with fluent, coherent, and informative responses based on users' needs, which. To tackle this challenge, we utilize data augmentation methods and several training techniques with the pre-trained language models to learn a general pattern of the task and thus achieve promising performance. In DialDoc21 competition, our system achieved 74.95 F1 score and 60.74 Exact Match score in subtask 1, and 37.72 SacreBLEU score in subtask 2. Empirical analysis is provided to explain the effectiveness of our approaches.

X2Parser: Cross-Lingual and Cross-Domain Framework for Task-Oriented Compositional Semantic Parsing

Task-oriented compositional semantic parsing (TCSP) handles complex nested user queries and serves as an essential component of virtual assistants. Current TCSP models rely on numerous training data to achieve decent performance but fail to generalize to low-resource target languages or domains. In this paper, we present X2Parser, a transferable Cross-lingual and Cross-domain Parser for TCSP. Unlike previous models that learn to generate the hierarchical representations for nested intents and slots, we propose to predict flattened intents and slots representations separately and cast both prediction tasks into sequence labeling problems. After that, we further propose a fertility-based slot predictor that first learns to dynamically detect the number of labels for each token, and then predicts the slot types. Experimental results illustrate that our model can significantly outperform existing strong baselines in cross-lingual and cross-domain settings, and our model can also achieve a good generalization ability on target languages of target domains. Furthermore, our model tackles the problem in an efficient non-autoregressive way that reduces the latency by up to 66% compared to the generative model.

BiToD: A Bilingual Multi-Domain Dataset For Task-Oriented Dialogue Modeling

Task-oriented dialogue (ToD) benchmarks provide an important avenue to measure progress and develop better conversational agents. However, existing datasets for end-to-end ToD modeling are limited to a single language, hindering the development of robust end-to-end ToD systems for multilingual countries and regions. Here we introduce BiToD, the first bilingual multi-domain dataset for end-to-end task-oriented dialogue modeling. BiToD contains over 7k multi-domain dialogues (144k utterances) with a large and realistic bilingual knowledge base. It serves as an effective benchmark for evaluating bilingual ToD systems and cross-lingual transfer learning approaches. We provide state-of-the-art baselines under three evaluation settings (monolingual, bilingual, and cross-lingual). The analysis of our baselines in different settings highlights 1) the effectiveness of training a bilingual ToD system compared to two independent monolingual ToD systems, and 2) the potential of leveraging a bilingual knowledge base and cross-lingual transfer learning to improve the system performance under low resource condition.

ERICA: An Empathetic Android Companion for Covid-19 Quarantine

Over the past year, research in various domains, including Natural Language Processing (NLP), has been accelerated to fight against the COVID-19 pandemic, yet such research has just started on dialogue systems. In this paper, we introduce an end-to-end dialogue system which aims to ease the isolation of people under self-quarantine. We conduct a control simulation experiment to assess the effects of the user interface, a web-based virtual agent called Nora vs. the android ERICA via a video call. The experimental results show that the android offers a more valuable user experience by giving the impression of being more empathetic and engaging in the conversation due to its nonverbal information, such as facial expressions and body gestures.

Nora: The Well-Being Coach

The current pandemic has forced people globally to remain in isolation and practice social distancing, which creates the need for a system to combat the resulting loneliness and negative emotions. In this paper we propose Nora, a virtual coaching platform designed to utilize natural language understanding in its dialogue system and suggest other recommendations based on user interactions. It is intended to provide assistance and companionship to people undergoing self-quarantine or work-from-home routines. Nora helps users gauge their well-being by detecting and recording the user's emotion, sentiment, and stress. Nora also recommends various workout, meditation, or yoga exercises to users in support of developing a healthy daily routine. In addition, we provide a social community inside Nora, where users can connect and share their experiences with others undergoing a similar isolation procedure. Nora can be accessed from anywhere via a web link and has support for both English and Mandarin.