Dialogue Chain-of-Thought Distillation for Commonsense-aware Conversational Agents

Human-like chatbots necessitate the use of commonsense reasoning in order to effectively comprehend and respond to implicit information present within conversations. Achieving such coherence and informativeness in responses, however, is a non-trivial task. Even for large language models (LLMs), the task of identifying and aggregating key evidence within a single hop presents a substantial challenge. This complexity arises because such evidence is scattered across multiple turns in a conversation, thus necessitating integration over multiple hops. Hence, our focus is to facilitate such multi-hop reasoning over a dialogue context, namely dialogue chain-of-thought (CoT) reasoning. To this end, we propose a knowledge distillation framework that leverages LLMs as unreliable teachers and selectively distills consistent and helpful rationales via alignment filters. We further present DOCTOR, a DialOgue Chain-of-ThOught Reasoner that provides reliable CoT rationales for response generation. We conduct extensive experiments to show that enhancing dialogue agents with high-quality rationales from DOCTOR significantly improves the quality of their responses.

Conversation Chronicles: Towards Diverse Temporal and Relational Dynamics in Multi-Session Conversations

In the field of natural language processing, open-domain chatbots have emerged as an important research topic. However, a major limitation of existing open-domain chatbot research is its singular focus on short single-session dialogue, neglecting the potential need for understanding contextual information in multiple consecutive sessions that precede an ongoing dialogue. Among the elements that compose the context in multi-session conversation settings, the time intervals between sessions and the relationships between speakers would be particularly important. Despite their importance, current research efforts have not sufficiently addressed these dialogical components. In this paper, we introduce a new 1M multi-session dialogue dataset, called Conversation Chronicles, for implementing a long-term conversation setup in which time intervals and fine-grained speaker relationships are incorporated. Following recent works, we exploit a large language model to produce the data. The extensive human evaluation shows that dialogue episodes in Conversation Chronicles reflect those properties while maintaining coherent and consistent interactions across all the sessions. We also propose a dialogue model, called ReBot, which consists of chronological summarization and dialogue generation modules using only around 630M parameters. When trained on Conversation Chronicles, ReBot demonstrates long-term context understanding with a high human engagement score.

Can AI Chatbots Pass the Fundamentals of Engineering (FE) and Principles and Practice of Engineering (PE) Structural Exams?

The engineering community has recently witnessed the emergence of chatbot technology with the release of OpenAI ChatGPT-4 and Google Bard. While these chatbots have been reported to perform well and even pass various standardized tests, including medical and law exams, this forum paper explores whether these chatbots can also pass the Fundamentals of Engineering (FE) and Principles and Practice of Engineering (PE) exams. A diverse range of civil and environmental engineering questions and scenarios are used to evaluate the chatbots' performance, as commonly present in the FE and PE exams. The chatbots' responses were analyzed based on their relevance, accuracy, and clarity and then compared against the recommendations of the National Council of Examiners for Engineering and Surveying (NCEES). Our report shows that ChatGPT-4 and Bard, respectively scored 70.9% and 39.2% in the FE exam and 46.2% and 41% in the PE exam. It is evident that the current version of ChatGPT-4 could potentially pass the FE exam. While future editions are much more likely to pass both exams, this study also highlights the potential of using chatbots as teaching assistants and guiding engineers.

Group Preference Optimization: Few-Shot Alignment of Large Language Models

Many applications of large language models (LLMs), ranging from chatbots to creative writing, require nuanced subjective judgments that can differ significantly across different groups. Existing alignment algorithms can be expensive to align for each group, requiring prohibitive amounts of group-specific preference data and computation for real-world use cases. We introduce Group Preference Optimization (GPO), an alignment framework that steers language models to preferences of individual groups in a few-shot manner. In GPO, we augment the base LLM with an independent transformer module trained to predict the preferences of a group for the LLM generations. For few-shot learning, we parameterize this module as an in-context autoregressive transformer and train it via meta-learning on several groups. We empirically validate the efficacy of GPO through rigorous evaluations using LLMs with varied sizes on three human opinion adaptation tasks. These tasks involve adapting to the preferences of US demographic groups, global countries, and individual users. Our results demonstrate that GPO not only aligns models more accurately but also requires fewer group-specific preferences, and less training and inference computing resources, outperforming existing strategies such as in-context steering and fine-tuning methods.

Exploring the Potential of Generative AI for the World Wide Web

Generative Artificial Intelligence (AI) is a cutting-edge technology capable of producing text, images, and various media content leveraging generative models and user prompts. Between 2022 and 2023, generative AI surged in popularity with a plethora of applications spanning from AI-powered movies to chatbots. In this paper, we delve into the potential of generative AI within the realm of the World Wide Web, specifically focusing on image generation. Web developers already harness generative AI to help crafting text and images, while Web browsers might use it in the future to locally generate images for tasks like repairing broken webpages, conserving bandwidth, and enhancing privacy. To explore this research area, we have developed WebDiffusion, a tool that allows to simulate a Web powered by stable diffusion, a popular text-to-image model, from both a client and server perspective. WebDiffusion further supports crowdsourcing of user opinions, which we use to evaluate the quality and accuracy of 409 AI-generated images sourced from 60 webpages. Our findings suggest that generative AI is already capable of producing pertinent and high-quality Web images, even without requiring Web designers to manually input prompts, just by leveraging contextual information available within the webpages. However, we acknowledge that direct in-browser image generation remains a challenge, as only highly powerful GPUs, such as the A40 and A100, can (partially) compete with classic image downloads. Nevertheless, this approach could be valuable for a subset of the images, for example when fixing broken webpages or handling highly private content.

Are Chatbots Ready for Privacy-Sensitive Applications? An Investigation into Input Regurgitation and Prompt-Induced Sanitization

LLM-powered chatbots are becoming widely adopted in applications such as healthcare, personal assistants, industry hiring decisions, etc. In many of these cases, chatbots are fed sensitive, personal information in their prompts, as samples for in-context learning, retrieved records from a database, or as part of the conversation. The information provided in the prompt could directly appear in the output, which might have privacy ramifications if there is sensitive information there. As such, in this paper, we aim to understand the input copying and regurgitation capabilities of these models during inference and how they can be directly instructed to limit this copying by complying with regulations such as HIPAA and GDPR, based on their internal knowledge of them. More specifically, we find that when ChatGPT is prompted to summarize cover letters of a 100 candidates, it would retain personally identifiable information (PII) verbatim in 57.4% of cases, and we find this retention to be non-uniform between different subgroups of people, based on attributes such as gender identity. We then probe ChatGPT's perception of privacy-related policies and privatization mechanisms by directly instructing it to provide compliant outputs and observe a significant omission of PII from output.

Skill-Mix: a Flexible and Expandable Family of Evaluations for AI models

With LLMs shifting their role from statistical modeling of language to serving as general-purpose AI agents, how should LLM evaluations change? Arguably, a key ability of an AI agent is to flexibly combine, as needed, the basic skills it has learned. The capability to combine skills plays an important role in (human) pedagogy and also in a paper on emergence phenomena (Arora & Goyal, 2023). This work introduces Skill-Mix, a new evaluation to measure ability to combine skills. Using a list of $N$ skills the evaluator repeatedly picks random subsets of $k$ skills and asks the LLM to produce text combining that subset of skills. Since the number of subsets grows like $N^k$, for even modest $k$ this evaluation will, with high probability, require the LLM to produce text significantly different from any text in the training set. The paper develops a methodology for (a) designing and administering such an evaluation, and (b) automatic grading (plus spot-checking by humans) of the results using GPT-4 as well as the open LLaMA-2 70B model. Administering a version of to popular chatbots gave results that, while generally in line with prior expectations, contained surprises. Sizeable differences exist among model capabilities that are not captured by their ranking on popular LLM leaderboards ("cramming for the leaderboard"). Furthermore, simple probability calculations indicate that GPT-4's reasonable performance on $k=5$ is suggestive of going beyond "stochastic parrot" behavior (Bender et al., 2021), i.e., it combines skills in ways that it had not seen during training. We sketch how the methodology can lead to a Skill-Mix based eco-system of open evaluations for AI capabilities of future models.

Foundation Metrics: Quantifying Effectiveness of Healthcare Conversations powered by Generative AI

Generative Artificial Intelligence is set to revolutionize healthcare delivery by transforming traditional patient care into a more personalized, efficient, and proactive process. Chatbots, serving as interactive conversational models, will probably drive this patient-centered transformation in healthcare. Through the provision of various services, including diagnosis, personalized lifestyle recommendations, and mental health support, the objective is to substantially augment patient health outcomes, all the while mitigating the workload burden on healthcare providers. The life-critical nature of healthcare applications necessitates establishing a unified and comprehensive set of evaluation metrics for conversational models. Existing evaluation metrics proposed for various generic large language models (LLMs) demonstrate a lack of comprehension regarding medical and health concepts and their significance in promoting patients' well-being. Moreover, these metrics neglect pivotal user-centered aspects, including trust-building, ethics, personalization, empathy, user comprehension, and emotional support. The purpose of this paper is to explore state-of-the-art LLM-based evaluation metrics that are specifically applicable to the assessment of interactive conversational models in healthcare. Subsequently, we present an comprehensive set of evaluation metrics designed to thoroughly assess the performance of healthcare chatbots from an end-user perspective. These metrics encompass an evaluation of language processing abilities, impact on real-world clinical tasks, and effectiveness in user-interactive conversations. Finally, we engage in a discussion concerning the challenges associated with defining and implementing these metrics, with particular emphasis on confounding factors such as the target audience, evaluation methods, and prompt techniques involved in the evaluation process.

Leveraging Large Language Models to Power Chatbots for Collecting User Self-Reported Data

Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as collecting self-report data from users. We explore what design factors of prompts can help steer chatbots to talk naturally and collect data reliably. To this aim, we formulated four prompt designs with different structures and personas. Through an online study (N = 48) where participants conversed with chatbots driven by different designs of prompts, we assessed how prompt designs and conversation topics affected the conversation flows and users' perceptions of chatbots. Our chatbots covered 79% of the desired information slots during conversations, and the designs of prompts and topics significantly influenced the conversation flows and the data collection performance. We discuss the opportunities and challenges of building chatbots with LLMs.

ChatCounselor: A Large Language Models for Mental Health Support

This paper presents ChatCounselor, a large language model (LLM) solution designed to provide mental health support. Unlike generic chatbots, ChatCounselor is distinguished by its foundation in real conversations between consulting clients and professional psychologists, enabling it to possess specialized knowledge and counseling skills in the field of psychology. The training dataset, Psych8k, was constructed from 260 in-depth interviews, each spanning an hour. To assess the quality of counseling responses, the counseling Bench was devised. Leveraging GPT-4 and meticulously crafted prompts based on seven metrics of psychological counseling assessment, the model underwent evaluation using a set of real-world counseling questions. Impressively, ChatCounselor surpasses existing open-source models in the counseling Bench and approaches the performance level of ChatGPT, showcasing the remarkable enhancement in model capability attained through high-quality domain-specific data.