Towards Effective EU E-Participation: The Development of AskThePublic

E-participation platforms can be an important asset for governments in increasing trust and fostering democratic societies. By engaging non-governmental and private institutions, domain experts, and even the general public, policymakers can make informed and inclusive decisions. Drawing on the Media Richness Theory and applying the Design Science Research method, we explore how a chatbot can be designed to improve the effectiveness of the policy-making process of existing citizen involvement platforms. Leveraging the Have Your Say platform, which solicits feedback on European Commission initiatives and regulations, a Large Language Model based chatbot, called AskThePublic is created, providing policymakers, journalists, researchers, and interested citizens with a convenient channel to explore and engage with public input. By conducting 11 semistructured interviews, the results show that the participants value the interactive and structured responses as well as enhanced language capabilities, thus increasing their likelihood of engaging with AskThePublic over the existing platform. An outlook for future iterations is provided and discussed with regard to the perspectives of the different stakeholders.

Investigating Affective Use and Emotional Well-being on ChatGPT

As AI chatbots see increased adoption and integration into everyday life, questions have been raised about the potential impact of human-like or anthropomorphic AI on users. In this work, we investigate the extent to which interactions with ChatGPT (with a focus on Advanced Voice Mode) may impact users' emotional well-being, behaviors and experiences through two parallel studies. To study the affective use of AI chatbots, we perform large-scale automated analysis of ChatGPT platform usage in a privacy-preserving manner, analyzing over 3 million conversations for affective cues and surveying over 4,000 users on their perceptions of ChatGPT. To investigate whether there is a relationship between model usage and emotional well-being, we conduct an Institutional Review Board (IRB)-approved randomized controlled trial (RCT) on close to 1,000 participants over 28 days, examining changes in their emotional well-being as they interact with ChatGPT under different experimental settings. In both on-platform data analysis and the RCT, we observe that very high usage correlates with increased self-reported indicators of dependence. From our RCT, we find that the impact of voice-based interactions on emotional well-being to be highly nuanced, and influenced by factors such as the user's initial emotional state and total usage duration. Overall, our analysis reveals that a small number of users are responsible for a disproportionate share of the most affective cues.

Increasing happiness through conversations with artificial intelligence

Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a fundamental question remains largely unexplored: How do conversations with AI influence subjective well-being? To investigate this, we conducted a study where participants either engaged in conversations with an AI chatbot (N = 334) or wrote journal entires (N = 193) on the same randomly assigned topics and reported their momentary happiness afterward. We found that happiness after AI chatbot conversations was higher than after journaling, particularly when discussing negative topics such as depression or guilt. Leveraging large language models for sentiment analysis, we found that the AI chatbot mirrored participants' sentiment while maintaining a consistent positivity bias. When discussing negative topics, participants gradually aligned their sentiment with the AI's positivity, leading to an overall increase in happiness. We hypothesized that the history of participants' sentiment prediction errors, the difference between expected and actual emotional tone when responding to the AI chatbot, might explain this happiness effect. Using computational modeling, we find the history of these sentiment prediction errors over the course of a conversation predicts greater post-conversation happiness, demonstrating a central role of emotional expectations during dialogue. Our findings underscore the effect that AI interactions can have on human well-being.

From Code Generation to Software Testing: AI Copilot with Context-Based RAG

The rapid pace of large-scale software development places increasing demands on traditional testing methodologies, often leading to bottlenecks in efficiency, accuracy, and coverage. We propose a novel perspective on software testing by positing bug detection and coding with fewer bugs as two interconnected problems that share a common goal, which is reducing bugs with limited resources. We extend our previous work on AI-assisted programming, which supports code auto-completion and chatbot-powered Q&A, to the realm of software testing. We introduce Copilot for Testing, an automated testing system that synchronizes bug detection with codebase updates, leveraging context-based Retrieval Augmented Generation (RAG) to enhance the capabilities of large language models (LLMs). Our evaluation demonstrates a 31.2% improvement in bug detection accuracy, a 12.6% increase in critical test coverage, and a 10.5% higher user acceptance rate, highlighting the transformative potential of AI-driven technologies in modern software development practices.

CyberBOT: Towards Reliable Cybersecurity Education via Ontology-Grounded Retrieval Augmented Generation

Advancements in large language models (LLMs) have enabled the development of intelligent educational tools that support inquiry-based learning across technical domains. In cybersecurity education, where accuracy and safety are paramount, systems must go beyond surface-level relevance to provide information that is both trustworthy and domain-appropriate. To address this challenge, we introduce CyberBOT, a question-answering chatbot that leverages a retrieval-augmented generation (RAG) pipeline to incorporate contextual information from course-specific materials and validate responses using a domain-specific cybersecurity ontology. The ontology serves as a structured reasoning layer that constrains and verifies LLM-generated answers, reducing the risk of misleading or unsafe guidance. CyberBOT has been deployed in a large graduate-level course at Arizona State University (ASU), where more than one hundred students actively engage with the system through a dedicated web-based platform. Computational evaluations in lab environments highlight the potential capacity of CyberBOT, and a forthcoming field study will evaluate its pedagogical impact. By integrating structured domain reasoning with modern generative capabilities, CyberBOT illustrates a promising direction for developing reliable and curriculum-aligned AI applications in specialized educational contexts.

Speculative End-Turn Detector for Efficient Speech Chatbot Assistant

Spoken dialogue systems powered by large language models have demonstrated remarkable abilities in understanding human speech and generating appropriate spoken responses. However, these systems struggle with end-turn detection (ETD) -- the ability to distinguish between user turn completion and hesitation. This limitation often leads to premature or delayed responses, disrupting the flow of spoken conversations. In this paper, we introduce the ETD Dataset, the first public dataset for end-turn detection. The ETD dataset consists of both synthetic speech data generated with text-to-speech models and real-world speech data collected from web sources. We also propose SpeculativeETD, a novel collaborative inference framework that balances efficiency and accuracy to improve real-time ETD in resource-constrained environments. Our approach jointly employs a lightweight GRU-based model, which rapidly detects the non-speaking units in real-time on local devices, and a high-performance Wav2vec-based model running on the server to make a more challenging classification of distinguishing turn ends from mere pauses. Experiments demonstrate that the proposed SpeculativeETD significantly improves ETD accuracy while keeping the required computations low. Datasets and code will be available after the review.

GRASP: Municipal Budget AI Chatbots for Enhancing Civic Engagement

There are a growing number of AI applications, but none tailored specifically to help residents answer their questions about municipal budget, a topic most are interested in but few have a solid comprehension of. In this research paper, we propose GRASP, a custom AI chatbot framework which stands for Generation with Retrieval and Action System for Prompts. GRASP provides more truthful and grounded responses to user budget queries than traditional information retrieval systems like general Large Language Models (LLMs) or web searches. These improvements come from the novel combination of a Retrieval-Augmented Generation (RAG) framework ("Generation with Retrieval") and an agentic workflow ("Action System"), as well as prompt engineering techniques, the incorporation of municipal budget domain knowledge, and collaboration with local town officials to ensure response truthfulness. During testing, we found that our GRASP chatbot provided precise and accurate responses for local municipal budget queries 78% of the time, while GPT-4o and Gemini were only accurate 60% and 35% of the time, respectively. GRASP chatbots greatly reduce the time and effort needed for the general public to get an intuitive and correct understanding of their town's budget, thus fostering greater communal discourse, improving government transparency, and allowing citizens to make more informed decisions.

Conversational Agents for Older Adults' Health: A Systematic Literature Review

There has been vast literature that studies Conversational Agents (CAs) in facilitating older adults' health. The vast and diverse studies warrants a comprehensive review that concludes the main findings and proposes research directions for future studies, while few literature review did it from human-computer interaction (HCI) perspective. In this study, we present a survey of existing studies on CAs for older adults' health. Through a systematic review of 72 papers, this work reviewed previously studied older adults' characteristics and analyzed participants' experiences and expectations of CAs for health. We found that (1) Past research has an increasing interest on chatbots and voice assistants and applied CA as multiple roles in older adults' health. (2) Older adults mainly showed low acceptance CAs for health due to various reasons, such as unstable effects, harm to independence, and privacy concerns. (3) Older adults expect CAs to be able to support multiple functions, to communicate using natural language, to be personalized, and to allow users full control. We also discuss the implications based on the findings.

EQ-Negotiator: An Emotion-Reasoning LLM Agent in Credit Dialogues

While large language model (LLM)-based chatbots have been applied for effective engagement in credit dialogues, their capacity for dynamic emotional expression remains limited. Current agents primarily rely on passive empathy rather than affective reasoning. For instance, when faced with persistent client negativity, the agent should employ strategic emotional adaptation by expressing measured anger to discourage counterproductive behavior and guide the conversation toward resolution. This context-aware emotional modulation is essential for imitating the nuanced decision-making of human negotiators. This paper introduces an EQ-negotiator that combines emotion sensing from pre-trained language models (PLMs) with emotional reasoning based on Game Theory and Hidden Markov Models. It takes into account both the current and historical emotions of the client to better manage and address negative emotions during interactions. By fine-tuning pre-trained language models (PLMs) on public emotion datasets and validating them on the credit dialogue datasets, our approach enables LLM-based agents to effectively capture shifts in client emotions and dynamically adjust their response tone based on our emotion decision policies in real-world financial negotiations. This EQ-negotiator can also help credit agencies foster positive client relationships, enhancing satisfaction in credit services.

Exploring the Effect of Robotic Embodiment and Empathetic Tone of LLMs on Empathy Elicitation

This study investigates the elicitation of empathy toward a third party through interaction with social agents. Participants engaged with either a physical robot or a voice-enabled chatbot, both driven by a large language model (LLM) programmed to exhibit either an empathetic tone or remain neutral. The interaction is focused on a fictional character, Katie Banks, who is in a challenging situation and in need of financial donations. The willingness to help Katie, measured by the number of hours participants were willing to volunteer, along with their perceptions of the agent, were assessed for 60 participants. Results indicate that neither robotic embodiment nor empathetic tone significantly influenced participants' willingness to volunteer. While the LLM effectively simulated human empathy, fostering genuine empathetic responses in participants proved challenging.